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2018 MM > Xfinity Mobile (EH*10/15/18) > Flashcards

Xfinity Mobile (EH*10/15/18) Flashcards

1
Q

Xfinity Mobile is a ____ kind of __________.

A

New/Network

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2
Q

What 2 major things does Xfinity Mobile combine?

A

The nation’s largest and most reliable 4G LTE with 18 million Xfinity WiFi hotspots

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3
Q

Up to how many lines per account with no line access fees are available?

A

Five

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4
Q

How many minutes come with Xfinity Mobile plans?

A

Unlimited

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5
Q

How many text messages are included in each Xfinity Mobile plan?

A

Unlimited

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6
Q

How much data is included with Xfinity Mobile plans?

A

100MB of shareable data

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7
Q

The maximum number of device agreements you can have on an account?

A

10 (Customers can purchase additional devices to replace lost or stolen ones)

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8
Q

What are the lengths of the term agreements for Xfinity Mobile?

A

None (Customer would be responsible for paying off any device agreements)

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9
Q

What are the Xfinity Mobile plans that are available and what are their costs?

A

Unlimited - $45 per month per line

By the Gig - $12 per gigabyte shared across all lines

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10
Q

How many times per billing cycle can you change your data option for Xfinity Mobile?

A

Once

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11
Q

On an Xfinity Mobile Unlimited plan, what is your data allowance at 4G speed?

A

20 GB

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12
Q

On an Xfinity Mobile By the Gig plan, what is your data allowance at 4G speed?

A

No Limit

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13
Q

After you reach your data allowance at 4G speed, what happens?

A

Speeds are reduced to 1.5 Mbps download/750 Kbps upload

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14
Q

Does data roll over to the next billing month?

A

No

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15
Q

When are you billed for your month on an Xfinity Mobile Unlimited plan?

A

Prior to when data is used

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16
Q

When are you billed for your month on an Xfinity Mobile By the Gig plan?

A

After when data is used

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17
Q

What is the site where a customer can sign up for Xfinity Mobile?

A

www.xfinity.com/mobile

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18
Q

Where can a customer determine mobile device compatibility?

A

www.xfinitymobile.com/byop

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19
Q

What brand of device can be transferred to Xfinity Mobile service?

A

iPhone 5 or newer on some carriers

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20
Q

When are taxes for device purchase charged to the customer who signs up for a payment plan?

A

At the time of purchase

21
Q

When must accessories be billed?

A

At the time of purchase

22
Q

What service must a customer be subscribed in order to be eligible to begin Xfinity Mobile service?

A

Xfinity Internet

23
Q

What happens if an Xfinity Mobile customer cancels their subscription to all residential services?

A

Customer will be billed a $10 per line access fee

24
Q

How many device payment plans can a customer have per line of service and why?

A

Maximum of 2 device payment plans per line of service. Second DPP would be replacement device for a damaged, lost, or stolen device.

25
Q

How long must a person remain a customer with Comcast before being eligible for Xfinity Mobile?

A

There is no tenure requirement.

26
Q

If a customer has a past due balance, are they eligible for XM?

A

Yes, as long as they are not suspended or disconnected for nonpayment

27
Q

How much interest is added to monthly device payment plans?

A

None

28
Q

How much is the XM protection plan?

A

$12/mo for all devices

29
Q

What company are we partnered for the XM protection plan?

A

Assurant

30
Q

XMPP covers what types of damage?

A

Accidental damage (drops, spills, cracks)
Hardware service (mechanical or electrical breakdown)
Loss
Theft

31
Q

Are refurbished devices eligible for XMPP?

A

No

32
Q

how many days are you still eligible to sign up for XMPP after you purchase an eligible XM device?

A

30 Days

33
Q

What site do you visit if you want to make a claim in XMPP?

A

fastclaim.com/xfinitymobile

34
Q

Within how many days must you file a claim after an incident occurs?

A

90 days (Except in Wisconsin where it is 1 year)

35
Q

If you have an Apple device and XMPP, how much extra does it cost to have AppleCare?

A

Nothing Extra. Apple Care is included

36
Q

How much is the loss/theft deductible for LG devices under XMPP and when would it be due?

A

$50; Due at the time of filing a claim

37
Q

How much is the loss/theft deductible for Samsung and iPhone (excluding X) under XMPP and when would it be due?

A

$180; Due at the time of filing a claim

38
Q

How much is the loss/theft deductible for iPhone X under XMPP and when would it be due?

A

$280; Due at the time of filing a claim

39
Q

How much is the accidental damage deductible for Apple devices?

A

Screen only - $29; All other damage - $99

40
Q

How much is the accidental damage deductible for LG devices?

A

$40

41
Q

How much is the accidental damage deductible for Samsung devices?

A

$99

42
Q

How much is the mechanical or electrical breakdown deductible for Xfinity Mobile?

A

None

43
Q

If your device is replaced, how long do you have to return the damaged device?

A

10 business days

44
Q

With XMPP, how often can you upgrade your device?

A

After 12 months of XMPP enrollment as long as at least 50% of device payments have been made and returned device is in good, working condition

45
Q

What is Personal TechPro?

A

Technical support when you need it most. Customers enrolled in XMPP automatically get access to Personal TechPro

46
Q

Xfinity Mobile offers international calling in over ___ Countries

A

200

47
Q

who is the Xfinity Mobile President ?

A

Greg Butz

48
Q

Where are the 3 current fixed 5G markets located?

A

Indianapolis, Sacramento and Houston

2018 MM (59 decks)

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