Xfinity Voice & Star Codes 16 (CT3) Flashcards Preview

2016 Master > Xfinity Voice & Star Codes 16 (CT3) > Flashcards

Flashcards in Xfinity Voice & Star Codes 16 (CT3) Deck (55):
1

*230

Activate terminal make busy (ct3,4.4,pg.2)

2

*231

Deactivate terminal make busy (ct3,4.4,pg2)

3

*70

deactivate call waiting (ct3,4.4pg2)

4

*73

Call forwarding variable deactivate (ct.3,4.4,pg2)

5

*75

Speed dial 30 (ct3,4.4,pg2)

6

*77

Anonymous Call Rejection Activate (ct3,4.4,pg2)

7

*80

Deactivate call screening (ct3,4.4pg2)

8

What are the three types of ILEC connections?

66 block, NID, and screw terminal block

9

The satin jumper from EMTA to phone jack should be

Electrically straight

10

what do the last 4 digits in a 10 digit phone number represent

Line Number

11

________ ________ issues are basically caused by a 60 cycle AC component in the audio connections.

Ground loop ct3mod4pg146

12

A device that allows the telephone company to route and connect customers to one another.

Telephone switch ct3,mod6,pg57

13

A serviceability check consist of two component's what are they?

Serviceability of the location E911 serviceability (ct3mod8pg118)

14

A site where the telecommunications companies (such as cellular and long distance providers) physically interconnect their systems with other networks (such as local telephone companies or cable companies)

point of presence ct3,mod6,pg58

15

A telephone line dedicated to a specific subscriber. This line sends signals through the system, based on a subscriber making and receiving calls.

subscriber line ct3,mod6,pg58

16

Activate call forwarding variable

*72 (ct3,4.4pg.2)

17

Activate call screening

*60 (ct3,4.4,pg2)

18

Allows an alarm panel to control access to active phone pairs, and seize those pairs even if the customer is using the telephone.

line seizure ct3,mod6,pg221

19

Also known as Touch-Tone, this form of audio signaling was introduced by Western Electric in 1963.

DTMF dual-tone multi-frequency signaling (ct3pg.82)

20

Call hold activate

*52(ct3,4.4,pg.2)

21

Call return tells the customer the number of their last incoming call and allows them to call the person back. If the line is busy , for how long will call return attempt to reach the party?

30 minutes ct3mod11pg18

22

Caller id blocking activate

*67 (ct3,4.4,pg2)

23

What accurate customer information does Comcast need to have in order for 911 calls to be directed to the correct emergency services?

Correct service address ct3mod11pg17

24

What are some advantages for the employee using Comcast teleworker?

Multiple connections, Comcast.net email, after hours use, Comcast portal services. ct3mod8pg184

25

What are some advantages for the employer using Comcast telework?

Single contract, unified billing, online ordering and management, dedicated national account team support, business class support ct3mod8pg182

26

What are some benefits that Xfinity Voice customers are provided with?

comcasts private broadband network, digital sound quality, carefree long distance plans, enhanced voicemail, popular calling features, low monthly price. (ct3,mod6,pg31)

27

What are the 2 service tiers for Comcast business class teleworker?

Standard and enhanced ct3mod8pg191

28

What are the ABCD tips for talking about competitors

Accept that you have competitors Be careful with criticism Consider alternatives and substitutes Demonstrate diligence ct3mod8,pg166

29

What some examples of CPE that may have REN specifications?

Answering Machines Fax machine Phone modem Monitoring devices Alarm systems (ct3,pg.76)

30

What type of valuable information can customers obtain by placing a 411 call?

Information such as what is playing at your local movie theater, show times, ratings. The operator can provide interactive, turn by turn directions to any destination ct3mod11pg17

31

When a telephone is on-hook, there is a potential difference of 48 volts between the tip and ring.

Supervisory voltage (ct3,pg.71)

32

With xfinity voice how many calling features are included with service at no extra charge?

12 ct3mod11pg17

33

Deactivate Anonymous Call Rejection

*87 (ct3,4.4,pg.2)

34

In a phone installation what isolates the alarm panel from the emta in the telephone circuit?

RJ31X jack (ct3,pg239)

35

It may be anywhere from 60-90 volts alternating current (VAC) at a frequency of 20Hz.

Ring Voltage (ct3,pg.71)

36

List the 3 types of calls

Domestic calls, international calls, operator-assisted calls ct3mod11pg16

37

Star code for speed dial 8

*74 (ct3,4.4pg2)

38

Star codes for Activate and Deactivate call forwarding selective

*63 activate *83 deactivate (ct3,4.4pg.2)

39

The total REN value in an individual circuit should not be greater than?

5 (ct3,pg.75)

40

Voice packets are given priority over other types of data traveling within the Comcast network. This managed delivery ensures high quality voice packet interpretation.

Dynamic Quality of Service (DQoS) (CT.3pg.63)

41

What are the two types of call forwarding?

1.Variable 2.Selective

42

What is the rule of 3 for voice?

1.confirm the customers new telephone number
2.illustrate how to use voicemail,referencing the steps in the welcome kit
3.talk about xfinity connect where customers can go online to check voicemail, see call history, or set options.

43

List the three types of calls

1.Local domestic 2.Operator assistance calls 3.International

44

This allows a group of phone stations to access a common set of telephone lines

Key system or (KSU) techref4/5,pg4

45

What is another name for standard silver satin cable

Flat Cable(need to verify)

46

What number does a customer enter to cancel Call forwarding Selective

*83

47

When installing a 66 block the ______ wire should be on top and the _______ wire should be on the bottom

tip, ring

48

Caller id blocking deactivate

*82

49

Last call return

*69

50

Repeat dialing activate

*66

51

Repeat dialing deactivate

*86

52

*57

Call trace

53

Star code for enhanced voicemail

*99

54

Group make busy activate

*232

55

Group make busy deactivate

*233

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