Flashcards in Xfinity Voice & Star Codes 16 (CT3) Deck (55):
Activate terminal make busy (ct3,4.4,pg.2)
Deactivate terminal make busy (ct3,4.4,pg2)
deactivate call waiting (ct3,4.4pg2)
Call forwarding variable deactivate (ct.3,4.4,pg2)
Speed dial 30 (ct3,4.4,pg2)
Anonymous Call Rejection Activate (ct3,4.4,pg2)
Deactivate call screening (ct3,4.4pg2)
What are the three types of ILEC connections?
66 block, NID, and screw terminal block
The satin jumper from EMTA to phone jack should be
what do the last 4 digits in a 10 digit phone number represent
________ ________ issues are basically caused by a 60 cycle AC component in the audio connections.
Ground loop ct3mod4pg146
A device that allows the telephone company to route and connect customers to one another.
Telephone switch ct3,mod6,pg57
A serviceability check consist of two component's what are they?
Serviceability of the location E911 serviceability (ct3mod8pg118)
A site where the telecommunications companies (such as cellular and long distance providers) physically interconnect their systems with other networks (such as local telephone companies or cable companies)
point of presence ct3,mod6,pg58
A telephone line dedicated to a specific subscriber. This line sends signals through the system, based on a subscriber making and receiving calls.
subscriber line ct3,mod6,pg58
Activate call forwarding variable
Activate call screening
Allows an alarm panel to control access to active phone pairs, and seize those pairs even if the customer is using the telephone.
line seizure ct3,mod6,pg221
Also known as Touch-Tone, this form of audio signaling was introduced by Western Electric in 1963.
DTMF dual-tone multi-frequency signaling (ct3pg.82)
Call hold activate
Call return tells the customer the number of their last incoming call and allows them to call the person back. If the line is busy , for how long will call return attempt to reach the party?
30 minutes ct3mod11pg18
Caller id blocking activate
What accurate customer information does Comcast need to have in order for 911 calls to be directed to the correct emergency services?
Correct service address ct3mod11pg17
What are some advantages for the employee using Comcast teleworker?
Multiple connections, Comcast.net email, after hours use, Comcast portal services. ct3mod8pg184
What are some advantages for the employer using Comcast telework?
Single contract, unified billing, online ordering and management, dedicated national account team support, business class support ct3mod8pg182
What are some benefits that Xfinity Voice customers are provided with?
comcasts private broadband network, digital sound quality, carefree long distance plans, enhanced voicemail, popular calling features, low monthly price. (ct3,mod6,pg31)
What are the 2 service tiers for Comcast business class teleworker?
Standard and enhanced ct3mod8pg191
What are the ABCD tips for talking about competitors
Accept that you have competitors Be careful with criticism Consider alternatives and substitutes Demonstrate diligence ct3mod8,pg166
What some examples of CPE that may have REN specifications?
Answering Machines Fax machine Phone modem Monitoring devices Alarm systems (ct3,pg.76)
What type of valuable information can customers obtain by placing a 411 call?
Information such as what is playing at your local movie theater, show times, ratings. The operator can provide interactive, turn by turn directions to any destination ct3mod11pg17
When a telephone is on-hook, there is a potential difference of 48 volts between the tip and ring.
Supervisory voltage (ct3,pg.71)
With xfinity voice how many calling features are included with service at no extra charge?
Deactivate Anonymous Call Rejection
In a phone installation what isolates the alarm panel from the emta in the telephone circuit?
RJ31X jack (ct3,pg239)
It may be anywhere from 60-90 volts alternating current (VAC) at a frequency of 20Hz.
Ring Voltage (ct3,pg.71)
List the 3 types of calls
Domestic calls, international calls, operator-assisted calls ct3mod11pg16
Star code for speed dial 8
Star codes for Activate and Deactivate call forwarding selective
*63 activate *83 deactivate (ct3,4.4pg.2)
The total REN value in an individual circuit should not be greater than?
Voice packets are given priority over other types of data traveling within the Comcast network. This managed delivery ensures high quality voice packet interpretation.
Dynamic Quality of Service (DQoS) (CT.3pg.63)
What are the two types of call forwarding?
What is the rule of 3 for voice?
1.confirm the customers new telephone number
2.illustrate how to use voicemail,referencing the steps in the welcome kit
3.talk about xfinity connect where customers can go online to check voicemail, see call history, or set options.
List the three types of calls
1.Local domestic 2.Operator assistance calls 3.International
This allows a group of phone stations to access a common set of telephone lines
Key system or (KSU) techref4/5,pg4
What is another name for standard silver satin cable
Flat Cable(need to verify)
What number does a customer enter to cancel Call forwarding Selective
When installing a 66 block the ______ wire should be on top and the _______ wire should be on the bottom
Caller id blocking deactivate
Last call return
Repeat dialing activate
Repeat dialing deactivate
Star code for enhanced voicemail
Group make busy activate