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itsm implementation (2020)

This class was created by Brainscape user M N. Visit their profile to learn more about the creator.

By: M N
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Decks in this class (8)

Incident Management
What is the best way of checking ...,
Which field on the incident table...,
Other than admin which role can d...
46  cards
Problem Management
Other than admin which role can d...,
What are the problem states 6,
What are the steps in the problem...
15  cards
Change and Release Management
Change conflicts associated with ...,
A scheduled job runs to check the...,
Who can change the type of a chan...
36  cards
Knowledge Management
How do you decide which users see...,
If someone flags a knowledge arti...,
A knowledge article has been rate...
10  cards
Request Fulfillment
How does the service catalog and ...,
What are the four stages in the r...,
What are the primary tables assoc...
38  cards
Configuration Management Database
What is the minimum role required...,
What best explains cmdb and asset...,
What is the page called where you...
16  cards
Platform/General
Itsm guided setup helps with the ...,
What functionality of sn can you ...,
Sla s use percentage milestones t...
10  cards
Lifecycles
Request management lifecycle 4,
Incident management lifecycle 3,
Change management lifecycle 4
5  cards

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itsm implementation (2020)

  • Class purpose General learning

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