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PSYIND2 > 02 Workplace Emotions and Attitudes > Flashcards

02 Workplace Emotions and Attitudes Flashcards

1
Q

True or False

We can set aside our emotions to make rational decisions

A

False

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2
Q

This refers to a broad range of feelings that people experience

A

affect

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3
Q

This refers to feelings caused by a specific event

A

emotions

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4
Q

This refers to feelings with an often general or unclear cause

A

moods

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5
Q

Emotions VS Moods

Fleeting

A

emotions

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6
Q

Emotions VS Moods

More cognitive in nature

A

moods

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7
Q

Emotions VS Moods

More long-lasting effects

A

moods

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8
Q

Emotions VS Moods

Specific and numerous in nature

A

emotions

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9
Q

Emotions VS Moods

Usually accompanied by distinct facial expressions

A

emotions

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10
Q

Emotions VS Moods

Action-oriented in nature

A

emotions

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11
Q

Emotions VS Moods

Generally not indicated by expressions

A

moods

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12
Q

Emotions VS Moods

Has 2 main dimensions

A

moods

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13
Q

Emotions VS Moods

Targeted toward someone or something

A

emotions

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14
Q

Emotions VS Moods

Most often occurs without our awareness

A

emotions

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15
Q

Emotions VS Moods

Lower in intensity

A

moods

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16
Q

3 of the causes of emotions

A
  • affect intensity
  • time of day
  • day of the week
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17
Q

This refers to individual differences in strength with which individuals experience their emotions

A

affect intensity

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18
Q

Negative affect is said to be lowest in (blank) and highest in (blank)

A

lowest in the early morning, highest in the late evening

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19
Q

Positive affect peaks in the (blank) and remain constant at that level until (blank)

A

peaks in the late morning, constant until early evening

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20
Q

Highest negative-affect day across most cultures

A

Monday

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21
Q

Negative emotions occur (blank) as people get older

A

less

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22
Q

(blank) experience emotions more intensely and tend to hold onto them longer

A

women

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23
Q

What is the effect of poor or reduced sleep on emotions?

A

difficult to control

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24
Q

What is the impact of exercise on emotions?

A

enhances positive moods

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25
Q

These 3 social activities are more strongly associated with positive moods

A
  • physical
  • informal
  • epicurean
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26
Q

True or False

Affectivity has a biological basis

A

true

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27
Q

(blank) is the foundation of emotions and moods

A

affect

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28
Q

Characteristics describing positive affectivity

A
  • generally extroverted
  • outgoing
  • talkative
  • sociable
  • assertive
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29
Q

This is the tendency of most individuals to experience a mildly positive mood at zero input

A

positivity offset

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30
Q

This is the tendency to experience negative moods in a wide range of settings and under many different conditions

A

negative affectivity

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31
Q

These emotions arise from internal sources that help people regulate their relationships with others

A

self-conscious emotions

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32
Q

4 examples of self-conscious emotions

A
  • shame
  • guilt
  • embarrassment
  • pride
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33
Q

These emotions are stimulated by external sources

A

social emotions

34
Q

2 types of emotions

A
  • evaluation

- activation

35
Q

This refers to how much emotions demand our attention and motivate us to act

A

activation

36
Q

These are emotions that have moral implications due to our instant judgment of the situation that evokes them

A

moral emotions

37
Q

This refers to the spillover effect of one’s emotions and mood on others

A

emotion and mood contagion

38
Q

True or False

Only positive emotions are contagious

A

False

Both positive and negative emotions are contagious

39
Q

This refers to the predisposition to respond in a positive or negative way to someone or something in one’s environment

A

attitude

40
Q

An expression of attitude

A

liking or disliking someone

41
Q

3 components of attitude

A
  • cognitive
  • affective
  • behavioral
42
Q

Attitudes VS Emotionns

Based on innate and learned responses to the environment

A

emotions

43
Q

Attitudes VS Emotions

Usually stable for days or long

A

attitudes

44
Q

Attitudes VS Emotions

Judgments about an object

A

attitude

45
Q

Attitudes VS Emotions

Based mainly on rational logic

A

attitudes

46
Q

Attitudes VS Emotions

Experiences related to an object

A

emotions

47
Q

Attitudes VS Emotions

Usually experienced for seconds or less

A

emotions

48
Q

This model shows that attitudes are shaped by ongoing emotional experiences

A

emotions-attitude-behavior model

49
Q

This refers to the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions

A

emotional labor

50
Q

3 conditions where emotional labor is higher

A
  • frequent and long duration display of emotions
  • displaying a variety of emotions
  • displaying more intense emotions
51
Q

This refers to the inconsistencies between the emotions people feel and what they project

A

emotional dissonance

52
Q

The primary challenge in emotional labor

A

displaying expected emotions accurately and hiding true emotions

53
Q

2 coping mechanisms for emotional labor challenges

A
  • surface acting

- deep acting

54
Q

This refers to hiding true feelings while displaying very different ones

A

surface acting

55
Q

This refers to modifying one’s feelings to better fit the situation

A

deep acting

56
Q

This is the degree to which an employee identifies with an org and its goals and wishes to maintain membership in that org

A

organizational commitment

57
Q

3 dimensions of organizational commitment

A
  • continuance commitment
  • normative commitment
  • affective commitment
58
Q

This refers to employees’ feelings of obligation to the organization

A

normative commitment

59
Q

This refers to employees’ cost-benefit analysis of leaving or staying in an org

A

continuance commitment

60
Q

This refers to employees’ emotional attachment, identification with, and involvement in the org

A

affective commitment

61
Q

2 factors affecting continuance commitment

A
  • benefits accrued

- jobs available

62
Q

2 factors affecting normative commitment

A
  • personal values

- felt obligations

63
Q

2 factors affecting affective commitment

A
  • job conditions

- met expectations

64
Q

The degree to which a person feels positive or negative about a job overall and the various aspects of it

A

job satisfaction

65
Q

2 approaches to job satisfaction

A
  • global approach

- facet approach

66
Q

5 facets of job satisfaction

A
  • the work itself
  • quality of supervision
  • relationship with co-workers
  • promotion opportunities
  • pay
67
Q

True or False

Job satisfaction leads to better job performance when rewarded

A

true

68
Q

(blank) instead of (blank) is the more important determinant of pay satisfaction

A

equity of pay instead of the actual level of pay

69
Q

Dissatisfied employees reported more (blank) symptoms

A

physical

70
Q

4 responses to job dissatisfaction

A
  • exit
  • voice
  • loyalty
  • neglect
71
Q

Which among the 4 responses to job dissatisfaction is the:

  1. Passive response
  2. Active response
  3. Passive-agressive response
A
  1. loyalty
  2. voice
  3. neglect
72
Q

These are discretionary behaviors that represent a willingness to go the extra mile in one’s work

A

organizational citizenship behaviors

73
Q

2 types of OCBs

A
  • interpersonal

- organizational

74
Q

These are behaviors intended to do harm to the org and its people

A

counterproductive work behaviors

75
Q

4 types of CWBs

A
  • personal aggression
  • production deviance
  • political deviance
  • property deviance
76
Q

How does job satisfaction influence customer satisfaction and profitability?

A
  • JB affects mood, leading to more positive behaviors to customers
  • JB reduces employee turnover, resulting to more consistent and familiar service
77
Q

The process where people derive a feeling of pride and esteem from their association with an org

A

org identification (OID)

78
Q

4 variations of OID

A
  • identification
  • disidentification
  • ambivalent identification
  • neutral identification
79
Q

People’s involvement with, satisfaction with, and enthusiasm for the work they do

A

employee engagement

80
Q

Employee engagement is the opposite of (blank)

A

psychological burnout

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