10 - Human resource management

Question 1

Define human resource management

Answer 1

the strategic approach to the effective management of employees so that they help the business gain a competitive advantage

Question 2

Define workfore planning

Answer 2

forecasting the number of workers and the skills that will be required by the organisation to achieve its objectives

Question 3

Define workfore audit

Answer 3

a check on the skills and qualifications of all exisiting workers/managers

Question 4

Define labour turnover

Answer 4

rate at which employees are leaving on organisation

Question 5

Define recruitment

Answer 5

the process of identifying the need for a new employee defining the job to be filled and the type of person needed to fill it, and attracting suitable candidates for the job

Question 6

Define selection

Answer 6

the series of stops by which candidates are interviewed, ested and screened to choose the most suitable person for a vacant post

Question 7

Define recruitment agency

Answer 7

a business that offers the service of recruiting applicants for vacant posts

Question 8

Define job description

Answer 8

a detailed list of the key points about the job to be filled, stating all its key tasks and responsibilities

Question 9

Define person specification

Answer 9

a detailed list of the qualities, skills and qualifications that a successful applicant will need to have

Question 10

Define application form

Answer 10

a set of questions answered by a job applicant to give a potential employer information about the applicant, such as educational background and work experience

Question 11

Define curriculam vitae

Answer 11

a detailed document highlighting all of the person’s professional and academic achievements, work experience and awards

Question 12

Define resume

Answer 12

a less detailed document than a cv, which itemises work experience, educational background and special skills relevant to the job being applied for

Question 13

Define reference

Answer 13

comment from a trusted person about an applicants character or previous work performance

Question 14

Define assessment centre

Answer 14

a place where a range of tests is used to judge job applicants on their potential ability to perform a particuler role

Question 15

Define internal recruitment

Answer 15

when a business aims to fill a vacancy from within its existing workfore

Question 16

Define external recruitment

Answer 16

when a business aims to fill a vacany with a suitable applicant from outside of the business, such as an employee of another organisation

Question 17

Define employment contract

Answer 17

a legal document that sets out the terms and conditions governing a worker’s job

Question 18

Define redundancy

Answer 18

when a job is no longer required, the employee doing this job becomes unnecessary through no fault of their own

Question 19

Define dismissal

Answer 19

being dismissed or fired from a job due to incompetence or breach of discipline

Question 20

Define unfair dismissal

Answer 20

ending a worker’s employment contract for a reason that the law regards as being unfair

Question 21

Define employee morale

Answer 21

overall outlook, attitude and level of satisfaction of employees when at work

Question 22

Define welfare

Answer 22

employee’s health, safety and level of morale when at work

Question 23

Define work-life balance

Answer 23

a situation in which employees are able to allocate the right amount of time and effort to work and to their personal life outside work

Question 24

Define equality policy

Answer 24

practices and processes aimed at achieving a fair organisation where everyone is treated in the same way without prejudice and has the opportunity to fulfill their potential

Question 25

Define diversity policy

Answer 25

practices and processes aimed at creating a mixed workforce and placing a positive value on diversity in the workplace

Question 26

Define training

Answer 26

work-related education to increase workforce skills and efficiency

Question 27

Define induction training

Answer 27

introductory training programme to familarise new recruits with the systems used in the business and the layout of the business site

Question 28

Define on-the-job training

Answer 28

instruction at the place of work on how a job should be carried out

Question 29

Define off-the-job training

Answer 29

training undertaken away from the place of work

Question 30

Define multi-skilling

Answer 30

training of an employee in several skills to allow for greater flexibility withint the business

Question 31

Define employee appraisal

Answer 31

the process of assessing the effectiveness of an employee judged agaist pre-set objections

Question 32

Define industrial action

Answer 32

measures are taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favor of employees

Question 33

Define collective bargaining

Answer 33

the process of negotiating terms of employment between an employer and a group of workers who are usually represented by a trade unions official