Operations Management

Question 1

What is operations?

Answer 1

Area of the business that is responsible for production of goods and services.

Question 2

What is operations management?

Answer 2

All the activities in which managers engage to produce goods services.

Question 3

What are some operations management strategies for:

• increasing productivity
• market share
• competitiveness

Answer 3

• Purchase faster and less prone to error equipment
• make a website / increase number of stores
• higher standards (reject defective products early in the production)

Question 4

What is efficiency and effectiveness?

Answer 4

Efficiency is using resources well. Maximum output from input of resources.

Effectiveness is how often you are able to achieve your goals. Ability to meet your goals

Question 5

What are the elements of operations?

Answer 5

• Input of resources as time, workers, materials…
• process as teaching, production lines (conversion happens)
• Output of resources as products or services

Question 6

How does technological developments help business operations?

Answer 6

Faster production, higher efficiency and less need for labor so cheaper production.

Question 7

How does website development help operations?

Answer 7

• Through a website a business can determine demands for different products and based on that information adjust their production and inventory supplies.
• Websites can also improve communication between customers and the business and therefore can improve efficiency

Question 8

How does Automation and CAM help operations?

Answer 8

Increase efficiency and productivity while decreasing expenses due to wages

Question 9

What is Materials management?

Answer 9

Involves making sure materials are properly stored, and making sure enough are available when needed to produce.

Question 10

What are 4 material management strategies?

Answer 10

Forecasting
looking at past data to predict future

Master production schedule
exact plan of what, when, how with how much material will you produce?

Materials requirement planning
list of materials needed to produce the amount you need to make

Just in time
only the exact amount of inputs arrives only when they are needed to save on storage costs, less waste. But mistakes and delivery delays can be very costly.

Question 11

What is quality control?

Answer 11

Checking product or service at different stages to ensure it meets the design requirements and has all the aspects needed that it is supposed to at that stage.

Question 12

Quality assurance

Answer 12

Meeting a set standard in production

Question 13

What is Total quality management TQM and its 3 principles?

Answer 13

All stakeholders of the organization involved in the production aim to do their best

3 principles

• Continuous improvement
• Customer focus
• employee empowerment

Question 14

What is waste minimisation?

Answer 14

Process of reducing amount of resources that do not add value to the product or is not promised for in the services thus reducing cost, production time and increasing efficiency and effectiveness.

Question 15

What is Lean Management approach.

Answer 15

An approach used to improve quality and reduce waste.

Question 16

Different types of waste?

Answer 16

• Over production
• Waiting
• Non-utilised talent
• transportation
• Inventory
• motion
• extra processing
• defects

Question 17

What are some management skills

Answer 17

decision making
leadership
communication
interpersonal

Question 18

What is employee transition issues and how the business can help

Answer 18

issues during finding an new job

business can give flexible hours for their interviews
classes to update resume and tach interview skills
training programs

Question 19

What are entitlement issues in dismissal

Answer 19

they are what the employee is legally owed by the business
-wages
-redundancy payouts
must be paid

Question 20

management styles

Answer 20

AUTOCRATIC
DELEGATION
PARTICIPATIVE
CONSULATAIVE
PERSUASIVE