(PAPER 3) 1.4.2 recruitment, selection and training

Question 1

recruitment and selection definition

Answer 1

the process of finding and appointing new employees to ensure that the right person is chosen for the job

Question 2

6 stages of the recruitment process

Answer 2

1. identify the vacancy
2. create job description and person specification
3. advertise the vacancy (internal and external)
4. receive applications/ shortlist candidates
5. selection procedure: interviews, assessment days, in-tray exercises
6. select the best candidate

Question 3

aims when recruitment, selection and training

Answer 3

• recruit high quality staff with the necessary skills and experience and with a positive attitude
• ensure the process is efficient and cost effective
• reduce labour turnover rates if they are high

Question 4

reasons why a business needs to recruit more employees

Answer 4

• a member of staff promoted within the business
• a member of staff resigning
• a member of staff retiring
• maternity cover/ sick leave cover
• new post demanded due to expansion? increase in demand.

Question 5

internal recruitment definition

Answer 5

when a business fills a vacancy from within its existing workforce (promotion/redeployment)

Question 6

external recruitment definition

Answer 6

when the business advertises for suitably qualified applicants who do not currently work for the business

Question 7

internal recruitment benefits and drawbacks

Answer 7

+ cheaper
+ access to promotion for current employees- motivation
+ candidates already known
+ experience of the businesses culture and operations- no induction training
- limmeted number of employees to choose from
- new ideas and experiences from other businesses not utilised
- internal candidates may not have the right skills
- may cause resentment among workers not selected
- the internal candidates previous role will now need to be filled

Question 8

external recruitment benefits and drawbacks

Answer 8

\+ wide choice of candidates 
\+ new ideas
\+ highly qualified/ already trained 
\+ less resentment 
- expensive
- risky: candidates not known 
- no knowledge of how the business runs: specific training may be needed on machinery

Question 9

evaluation of if external or internal recruitment is best. depends on:

Answer 9

• size of the business
• recruitment budget
• type of business
• time available
• type of employee needed

Question 10

types of training

Answer 10

• induction
• on the job
• off the job

Question 11

induction definition

Answer 11

a period of initial training given when a new employee joins a company

Question 12

on the job definition

Answer 12

training that takes place whilst the employee is still engaged in their work task

Question 13

off the job definition

Answer 13

training that involves the employee stopping their normal work whilst training takes place

Question 14

benefits of induction training

Answer 14

+ employee settles quickly and can function more effectively in their job role
+ prevents costly mistakes
+ introduces the new employee to colleagues
+ decreases labour turnover and further recruitment costs

Question 15

types of on the job training:

Answer 15

• COACHING: using a supervisor to support and teach the employee
• MENTORING: the employee is assigned an experienced colleague that can advise/support
• JOB ROTATION: the employee is moved around the business to work on different tasks/ areas
• SHADOWING: the less experienced follows/ observes the work of a more experienced colleague

Question 16

types of off the job training:

Answer 16

-DAY RELEASE: employee takes time off work to attend a local collage or training centre
- DISTANCE LEARNING/EVENING CLASSES: done in the employees own time
- BLOCK RELEASE COURSES: may involve several weeks at a local collage to learn a new skill
- SANDWHICH COURSES: where the employee spends a larger amount of time at collage to learn a new skill before returning to work
- SPONSERED COURSES IN HIGHER EDUCATION: may be completed in employees own time
- SELF STUDY/COMPUTER BASED TRAING
-

Question 17

benefits and drawbacks of on the job training

Answer 17

+ job and company specific
+ comparatively expensive
+ easy to monitor and organise
- trainers may not have specialist training skills
- can be disruptive to the work environment: trainers taken away from their work environment
-employees may not receive recognised qualifications and so may question the value of their training

Question 18

benefits and drawbacks of off the job training:

Answer 18

+ delivered by specialists
+ trainee can concentrate on the course, no work place distractions
+ training can result in nationally accredited qualifications
- training may be more general and not company specific
- comparatively expensive
- can be disruptive to the work environment as trainees are away from their normal working role

Question 19

general benefits and drawbacks of training for a business:

Answer 19

+ increased productivity
+ increased motivation and staff morale (treating staff as an asset)
+ increased quality of goods, services and health and safety records
- cost of training
- disruption to a normal working day
- employees may be poached by competitors