1.1.2 Describe the need for change management.

Question 1

What is change management?

Answer 1

Change management is the process of shifting various teams, departments, and organisations from the present state to the desired state.

Question 2

Name 3 characteristics of change management.

Answer 2

1) The focus is on the wider impacts of change, particularly on people and how they move from the current situation to the new one.
2) The change in question could range from a simple process change, to major changes in policy or strategy.
3) Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented, and that the lasting benefits of change are achieved.

Question 3

What 3 factors must be considered when change management is occurring?

Answer 3

1) Employer / employee training
2) How will the new system be implemented?
3) Type of change-over (direct change-over, parallel running, pilot projects, phases implementation)