External Business Environment Flashcards

1
Q

What are the main reasons for the increasing pace of global operations?

A
  • Removal of global trade barriers
    -Advances in communications and technology
    -Growth in global trade
    -New opportunities in emerging markets
    -Technological developments in transport
    -The development of global media
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2
Q

Advantages of Globalisation

A

-Cost savings through purchasing in bulk generating economies of scale, and production as costs can be saved through producing in foreign countries
-Choice of cheaper locations means businesses no longer have to stick to operating in one country
-Access to cheaper raw materials from developing countries
-New production techniques can be used and learned
-Legislation tends to be more relaxed in foreign countries.
-Allows the organisation to control production from start to finish without giving over control of certain areas of production to other organisations
-Opportunity to take advantage of lower wage rates and less restricting working conditions which can increase profits

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3
Q

Disadvantages of Globalisation

A

-Higher consumer expectations due tot eh increase in e-commerce, customers can now browse the internet and compare products easily
-Increased competition this is because there is an increase in companies setting up and selling globally (physically and online)
-Challenge of multi-cultural societies. businesses need to keep this in mind when moving into areas of America and Asia to ensure they satisfy all cultural demands
-increased lobbying from anti globalisation groups who petition against the exploitation of foreign workers and increased pollution caused by air, sea and road pollution
- Language barriers can exist
-May increase risk for employees if they are working in politically unstable countries
-organisations may find it hard to meet local needs if they have no knowledge of the market

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4
Q

What is Glocalisation?

A

Glocalisation is when the business operates globally but act locally in a way that shows sensitivity to and awareness of local markets, local issues and cultural differences.

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5
Q

Reasons for the growth of Multinationals

A
  • Increased market share and dominance this allows market dominance and you become the go to for that product
    -closeness to local markets means that you can tailor your product more to suit the local customer preferences. As the business operates within that country rather than just deliver to it, allows the business to engage more with the local community
    -Can avoid import tariffs or taxes which are applied to any product being imported into a country. A way around this is to manufacture the product within the country you hope to sell it.
    -Often leads to lower labour costs – especially when MNCs choose to set up in developing countries as these countries are unlikely to be protected by Minimum Wage legislation. MNCs should be prepared to pay workers above the average wage in these countries to avoid negative publicity.
    -Setting up in certain areas means that MNCs can benefit from government incentives e.g. grants. Usually these areas are highly deprived or have high unemployment levels.
    -The cost of people and freight travel is decreasing making it cheaper for businesses to ‘move abroad’.
    -Reduction in trade barriers. as you no longer have to pay tariffs to export goods from one country to another, this should encourage businesses to trade globally.
    -Just as easy to communicate with someone across the globe as it is with someone in the next office due to the ICT and Communication developments.
    -To gain economies of scale. large quantities will be ordered which will allow the business to qualift for bulk discounts. Manufacturing may be done in house (backward vertical integration) which can reduce costs more.
    -Can avoid monopoly legislation E.g Competition Commission that exists in the UK
    -Foreign direct investment is where the company has outgrown its home country and moves abroad to target new markets.
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6
Q

What are the methods of growth for Multinationals?

A

-Foreign Direct Investment
-Joint Ventures
-Mergers and acquisition
-Franchises

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7
Q

What are the main reasons a business would use Foreign Direct Investment?

A
  • To access new overseas markets or better serve existing markets e.g., investing in the UK to reach customers in Europe
    -To take advantage of lower manufacturing and wage costs e.g., outsourcing
    -To access new technology and skills particularly in R&D
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8
Q

What are the two methods of FDI that a business may use?

A

-Creating new facilities in the host country (factories ,outlets, stores and offices). This method takes time, effort and finance e.g., building, hiring, training. An advantage is that it can effectively replicate corporate culture.
-Building over an existing company in the host country. This is a quick way to expand into new markets. The advantages are that an overseas company can gain knowledge and experience of local markets and can often buy loss making companies and ‘turn them around’

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9
Q

Advantages of Foreign Direct Investment

A

-FDI contributes to creating and underpinning British jobs, as well as boosting local and regional economies. International investors are some of our biggest and most innovative manufacturers, and service providers, bringing enormous benefits to the UK. These include not only job and wealth creation but also an injection of innovation
-International investment allows companies to achieve growth and economies of scale that domestic markets alone would not allow. This makes them more productive and profitable with greater capacity for job and wealth creation. The expansion of high productivity businesses helps strengthen competition within the economy as companies are expected to new ideas and practices

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10
Q

Cons of Foreign Direct Investment

A

-A business using this method could be disadvantaged if the firms bought were previously struggling to maintain custom and reputation. It may take a long period of time to build up confidence again, especially if the business is seen as operating the same organisations but under a different name. It is costly to rebrand and update signage and equipment
-Investing directly in a country to set up a new operation will take a lot of time. New staff need to be hired and trained and new sites need to be sourced and premises built/modified. This is also expensive and time consuming to organise.
-Many multinationals choose to set up in countries with less stringent safety laws. whilst this cuts the costs of production the business could be damaged by negative publicity

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11
Q

What is Joint Ventures?

A

Joint Ventures is formed when two or more businesses undertake a project together. They each agree to contribute capital for the project then share in revenues, expenses and control of the enterprise.

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12
Q

Advantages of Joint Ventures

A

-Economies of scale
-Stronger, more competitive operations
-Access to more customers and increased profits

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13
Q

Disadvantages of Joint Ventures

A

-Specialist knowledge is lost due to future competitor as when the arrangement dissolves, businesses will return to be competitors
-The venture may not succeed as both parties need to be willing to compromise. This may not be possible if the separate businesses want to push the venture in different directions
-Risks are shared, but so are profits meaning each business will not receive the maximum return on their investment

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14
Q

What is a takeover?

A

A takeover is when one company literally ‘takes over’ another company. This usually results in the company being taken over being rebranded. A takeover can be voluntary or hostile.

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15
Q

What is a Merger?

A

A merger is where two companies integrate on equal terms - a ‘friendly’ combining of companies, where elements of both brand/names will be retained.

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16
Q

What is a Franchise?

A

A franchise is a contractual agreement under which the owner of a business idea or name (franchisor) gives another person or company (franchisee) the right to sell a good or service or use a company name under the specifications of the franchisor. The franchisor may provide marketing and other support such as training and advice.

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17
Q

What is transfer pricing?

A

transfer pricing refers to the price charged between one subsidiary of an MNC and another for the goods supplied between them. This is an internal transfer of goods and therefore the price charged between them is set by the company. Transfer pricing is mainly used to minimise the company’s overall tax liability

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18
Q

Advantages of Transfer Pricing

A

-May lead to a reduction in the tax paid on profits
-These savings can be used on research, growth etc
-Creates employment and wealth in countries with low tax rates

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19
Q

Disadvantages of Transfer Pricing

A

-Negative reputation if home/host consumers protest against it
-Multinationals can be taken to court/fined if they are found to use transfer pricing
-Host country will not be raising much tax revenue

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20
Q

Advantages of Multinationals Home Countries

A

-Creation of additional high quality technical and managerial jobs at the MNCs headquarters. This enhances spending power in the UK as the nationals employed to these new positions are financially rewarded according to the amount of responsibility they are given
-People seeking further and higher education due to less demand for unskilled labour. As unskilled work moves abroad UK citizens will retain, benefiting themselves as well as the taxation received by government
-Company profits are returned to home country which boosts balance of payments . A UK business may own a business overseas and send back some of the operating profits to the UK
-Demand for home country exports can increase if foreign subsidiary creates a demand for them

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21
Q

Disadvantages of Multinationals on Home countries

A

-Employment opportunities may be reduced as MNC’s wind down operations leading to less tax revenue for government and increased spending on unemployment benefits
-Increased burden on government to provide training and skills development to help workers find suitable jobs
-competition from foreign based subsidiaries may lead to greater need for home based companies to become more efficient or result in losing customers and profit

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22
Q

Foreign influence on the economy

A

-Business is happy because they are paying reduced amounts for land and labour
-These developing countries live with these conditions as they are provided with a job, even though these conditions are poor
-MNC’s take advantage of the less stringent employee legislation and health and safety legislation in these developing countries
-As the MNC’s provide jobs and income into these countries, they can also hold influence over them in areas such as new legislation being introduced. Can cause the country to favour the MNC so their people don’t lose their jobs.

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23
Q

What is a host country?

A

A host country is a foreign country where the business chooses to set up.

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24
Q

Advantages of Multinationals on host country

A

-Multinationals directly employ people to work in their factories
-Jobs are created in firms that supply their raw materials and components as well as within the local area
-Competition from multinationals may act as a stimulus to domestic firms to find ways to cut costs and increase efficiency
-Multinationals often train their workers in new skills, which can be used later in indigenous firms
-Multinationals may bring knowledge of new production techniques, which will gradually spread through local businesses in the host country
-The GNP of the host country will increase as will the standard of living where there has been investment in new manufacturing capability
-Multinationals may improve roads, rail networks and communication facilities if they are not adequate for their needs. this can benefit whole communities
-Governments may invest in improving infrastructure to attract inward investments

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25
Q

Disadvantages of Multinationals on host country

A

-Multinational profits are returned to the home country. this means some of the profits can be returned to the home country and not reinvested into the host country
-Multinationals usually employ staff from the home country in managerial positions and use the local labour for the lower skilled jobs
-Multinationals may be socially irresponsible by exploiting local resources for a number of years and then relocating back to the home country e.g. depleting their water supplies
-Multinationals have no loyalty to the host country and can easily switch production to another location to suit their needs resulting in job losses and lowering economic growth.
-Multinationals can manipulate transfer pricing between subsidiaries to reduce their tax liability. MNCs can move stock from one country to another at an inflated or deflated price to impact the amount of profit made - they may wish to record a stronger profit in a country with lower tax rates and a lower profit in a country with a higher tax rate.
-Local companies may be forced to close because they cannot compete with larger companies.
-Local governments can feel pressure from large MNCs to offer incentives to keep them operating within the country.
-Local governments can also feel under pressure from MNCs when introducing new legislation or policies that the MNC does not agree with. The MNC can threaten to leave the country and take their production elsewhere.

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26
Q

Why was the EU created?

A

The EU creation established a free trade area where tariffs and quotas were removed between member states thereby allowing the free movement of goods, services, capital and people. This means that any business within an EU country can import and export between EU counties without the need for additional payments, levies or taxes.

The same applies to employees and capital purchases. The benefits to businesses are that they can move goods, workers and equipment within the EU countries freely. For consumers this means more choice and reduced selling prices (as the business has reduced shipping costs).

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27
Q

What are the 4 EU Constitutions?

A

The European Commission
The council of the European Union
The European Parliament
The European court of Justice

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28
Q

The European Commission

A

-Represents and upholds the interests of the EU as a whole
-Proposes EU policy and legislation
-Carries out decision taken by Council of Ministers
-Manages day to day business of the European Union

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29
Q

The Council of the European Union

A

-Agrees or adopts legislation based on Commissions proposals
-Each member state acts as president for six months
-Meetings attended by one minister from each national government
-Decides which minister attends what topic on the agenda

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30
Q

The European Parliament

A

-Elections held every five years
-751 MEPs from 28 countries
-Provides opinion on proposals before Commissions can implement them
-MEPs sit in seven Europe wide political groups

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31
Q

The European Court of Justice

A

-Staffed by one judge from each member state
-Deals with disputes between member states
-Ensures established laws are observed the same way in all member states
-Rules on interpretation and application of EU laws and hears appeals

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32
Q

What is the Single Market?

A

The single market is one of the EU’s greatest achievements. It extends the EU’s basic principle of free trade to cover free movement of factors of production within the EU. Its success comes from the fact that all the member countries operate co-operatively as if they were one large country. Restrictions between member countries on trade and competition have gradually been eliminated ultimately resulting in increased standards of living for member countries.

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33
Q

Features of the single market

A

-Simplifying tax regimes across member states
-Harmonised product standards
-Free movement of goods, services, peoples and capital, removing trade barriers
-Fair competition between organisations in member states
-Driving forward economic integration
-Tariff-free trading between member states
-Common external tariffs imposed on all goods entering member states and common negotiation on international trade deals

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34
Q

Benefits of the single market

A

-Reduced production costs because of free movement of goods and common standards
-Opens up new markets to businesses leading to new opportunities
-Efficient companies producing for a larger market can benefit from economies of scale
-Consumers can benefit from increased choice and cheaper products
-Innovation in the creation of new products improves as businesses compete for customers
-EU regulations ensure quality

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35
Q

Costs of the single market

A

-Can have a short term negative impact on some sectors of the economy due to increased international competition.
-Business that previously had market protection and national subsidies may find it difficult to compete in such an open market leading to failure and unemployment in the country.
-Differences in cultures and tastes may prove to be a barrier in entering some markets.

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36
Q

What is the Social Chapter?

A

The social chapter aims to create a “level playing field” for all EU members regarding conditions at work

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37
Q

The social chapter guarantees workers the right to:

A

-Join a trade union
-Take industrial action
-Have a minimum wage
-Take parental leave (either gender)
-Have at least four weeks paid annual leave
-Be treated equally whether they are part time or full time

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38
Q

Advantages of the social chapter

A

-Workers become more motivated as working conditions are improved
-As a consequence productivity usually increases
-Better industrial relations and worker participation due to improved consultation

39
Q

Disadvantages of the social chapter

A

-Raises labour costs to business (eg introducing the minimum wage will mean the business has to pay out more to cover this increase in wages)
-More difficult to compete on price basis with non EU firms e.g. China and India as these countries do not have these working conditions, therefore have less outgoings and can afford to charge lower prices
-Increased regulations make labour market less flexible

40
Q

What is ASEAN?

A

ASEAN charter was proposed in 2005 and agreed in 2007 (becoming active in 2008) and sets clear targets for the association, as well as setting out its rules and values.

41
Q

Why was ASEAN created?

A

-To accelerate the economic growth, social progress and cultural development
-To promote regional peace and stability
-To promote active collaboration and mutual assistance in the economic, social, cultural, technical, scientific and administrative fields
-To provide assistance to each other in the form of training and research facilities
-To collaborate effectively for the greater utilisation of their agriculture and industries
-To maintain close and beneficial cooperation with existing international and regional organisations

42
Q

Advantages of ASEAN

A

-By setting up within this community, UK businesses could expand their market.
-ASEAN has the 4th largest labour force in the world which represents an opportunity for UK businesses to make use of low cost labour to reduce production costs and reduce prices.
-With free movement of labour and goods UK businesses can set up in one of the ASEAN nations, they can more easily expand, selling to consumers throughout the economic area.
-With the standards of living increasing across ASEAN, UK businesses can take advantage of greater disposable income amongst an increasing number of potential customers.
-UK businesses can use technology to generate interest in their brands through social media promotion and selling, increasing sales and market share.
-New production techniques/processes can be learned from ASEAN organisations, making UK organisations more efficient and competitive.

43
Q

Disadvantages of ASEAN

A

-Increased competition from organisations in ASEAN – lowering prices to remain competitive – reduction in probability, less appealing to potential shareholders.
-Distance from suppliers in ASEAN, transport costs increase. Less environmentally friendly/ damaged reputation. Increased lead times/more difficult to respond to changing customer needs
-ASEAN remains very diverse in terms of religion, culture and language. UK businesses need to be aware of local preferences and cultural sensitivities, they cannot rely on a one-size-fits-all strategy.
-There is also economic diversity amongst ASEAN nations
-UK businesses will have to ensure that they have up-to-date knowledge of the range of economies within ASEAN and implement strategies which will be suitable for each country in order for their FDI to be worthwhile.

44
Q

Positive effects China have on the UK

A

-Inward investment. The investment China provides to UK businesses is expected to pas £105 billion ($170 billion) in the emerging energy, property and transport sectors by 2025
-Cheaper materials. Raw materials from ASEAN/China may be cheaper due to lower wage rates/lower production costs in these countries. China does not have a national minimum wage, but sets a minimum per region
-Newer technologies. Owing to its vast size, population and GDP per capita, ASEAN/China have access to newer technologies, allowing for better quality products to be manufactured and used in UK production processes. This allows them to be at the cutting edge of product innovation.
-Production processes. UK businesses can learn from the production processes of ASEAN/Chinese businesses. This means they also have the largest knowledge of how best to manufacture these products. Chinese companies investing in the UK will bring the lessons they have learned with them, resulting in a technology transfer to UK businesses.
-Large market. China has a population of 1.4 billion people, with ASEAN adding another 380 million, meaning UK businesses have a larger market in which to export their luxury goods.

45
Q

Negative effects China have on the UK

A

-Price wars. As previously discussed, the wage and manufacturing costs of products coming out of Asia are much below that of the UK. As a result, UK businesses may have to lower their prices to compete with Chinese/ASEAN businesses.
-Buying power. The buying power of Chinese businesses may leave the UK businesses vulnerable to a takeover
-Corporate culture. Cultural differences could make trading with China/ASEAN nations problematic as UK businesses may be unfamiliar with local customs and cultures. The Chinese are very respectful people, and do not appreciate tardy appearances or time keeping. Language and currency differences may also reduce the success of international trade.
-Transport costs. With a distance of almost 5000 miles between China and the UK, transportation costs will be high. Importers must also take account of the time taken to transport. As environmental awareness increases, less consumers want UK businesses to trade with Asia, given the increased carbon footprint of doing so.

46
Q

Reasons for expansion of Chinese manufacturing

A

-Lower operating costs compared to developed/western economies e.g., lower wage costs
-Increased demand for products worldwide has increased the disposable income of Chinese workers which stimulates domestic demand.
-Increased investment in western banks/manufacturing has provided more money domestically to expand
-The large population means there is an abundance of labour – movement of labour from rural to urban communities.
-Advancement of technology/automation
-Growing middle class – as wealth grows, so does demand for goods
-Growing links with western organisations leads to more exports

47
Q

What are the main reasons for having a code of ethics?

A

-Define what is acceptable behaviour
-Promote the highest standards of behaviour
-Have a benchmark against which employee/owners can compare themselves
-Provide a means of establishing an individual identity

48
Q

Why is it important for businesses to have a code of ethics?

A

-Ethics programmes appear to work; it influences customer loyalty and investors decisions
-Practicing ethics is corelated to positive business outcomes
-Businesses are viewed as positive role models

49
Q

What is Corporate Social Responsibility?

A

CSR is a more holistic approach that an organisation takes to meet or exceed both internal and external stakeholders’ expectations beyond those of simply making profits and meeting legal obligations.

50
Q

What are the key areas covered by CSR?

A

Community Involvement
Employee Relations
Environmental Practices
Stakeholder Responsibilities

51
Q

What is Community Involvement?

A

CSR requires organisations to treat their local community with respect and to engage in some kind of community investment. This can be through: giving cash donations, by offering your staffs time and skills in developing and maintaining local projects; loaning equipment for a particular project.

52
Q

What is Employee Relations?

A

CSR employers treat their staff fairly, equally and value diversity. This is done through: respecting the talents and human rights of all individuals; being fair in the recruitment and promotion processes; supporting a good work/life balance; acting ethically and with integrity at all times.

53
Q

What is Environmental Practices?

A

CSR means doing more than complying with the law in treating the environment with respect by: reducing energy consumption and minimising waste; preventing or minimising pollution; recycling and using recycle materials.

54
Q

What is Stakeholders Responsibilities?

A

CSR means you have an obligation to best serve the interests of stakeholders, e.g., customers, shareholders, government, wider society, by: meeting conflicting stakeholders demands, e.g., maximising ROI for investors while providing high quality and low costs for customers; building sustainable relationships with your stakeholders to earn long-term probability and respect.

55
Q

Advantages of CSR

A

-It will improve the business’s public image and strengthen their brand.
-It can attract good quality staff and improve employee retention and productivity.
-Due to the increase of ethical investors the business can access new sources of capital for expansion.
-You may be less likely to face litigation and fines

56
Q

Disadvantages of CSR

A

-Increased business costs lead to a reduction in dividends for shareholders.
-Turning down a lucrative contract because you disagree with the prospective clients business philosophy.
-Raw ingredients in food production are more expensive, e.g., when using organic ingredients.

57
Q

What approaches were put in place to limit environmental factors?

A

-Imposing a tax on businesses to take account of these external costs to society
-Offering a subsidy to businesses if they produce in a more environmentally friendly way
-Introducing laws which force businesses to operate in a more environmentally friendly way

58
Q

What is the UNFCCC?

A

The United Nations Framework Convention on Climate Change was created in 1992 with the intention of speaking with one voice internationally and securing an agreement on tackling climate change. One hundred and ninety-six countries have since joined the international treaty.

59
Q

What are the four key areas under UNFCCC?

A

-Strategies to adopt to climate change
-Finance to enable action on mitigation and adaptation
-A reduction of greenhouse gas emissions
-Technology development to allow green development

60
Q

What is the UK an EU response to UNFCCC?

A

-Deliver on the new targets via the Climate Change Act, introduced in 2008, to reduce carbon emissions by 78% by 2035 and net zero by 2050
-Create a new independent body to monitor progress of carbon reduction target
-Introduce a Climate Change Levy (2001) which taxes businesses on every unit of energy used in effort to encourage greater efficiency of use
-Increase landfill taxes
-Increase the number of lofts and walls being insulated and boilers upgraded, including moves to low-carbon heat such as ultra-efficient heat pumps and smart meters.

61
Q

To comply with UNFCCC, UK businesses may need to:

A

-New production methods will have to be investigated that uses less fuel and produces less emissions this may also increase costs or the risk facing charges or higher tax rates
-Further sending on research and development may be needed to create more environmentally friendly components and packaging
-Manufacturers may need to re-consider the design of their products to take into account the make-up of the component parts and how they can be recycled or disassembled for safe disposal at the end of their useful life. This increases costs
-Packaging may have to be altered to be more biodegradable
-Possible cost reduction in the long term
-Possible increased demand for their goods and services rom consumers attracted to “greener” companies

62
Q

What are the four main polices that governments use t approach managing the economy?

A

Fiscal Policies
Monetary Policy
Regional Policies
Exchange Rate

63
Q

What is Fiscal Policies?

A

involves changes to taxation and spending within the economy. This impacts on businesses because if business taxation increases, it means less profit for the business and may curtail its growth plans. Main taxes affecting businesses are income tax, corporation tax, VAT and capital gains tax

64
Q

What is Monetary Policy?

A

is designed to control the amount of spending in an economy by altering interest rates, the money supply and exchange rates. When interest rates go up the cost of borrowing increases for both businesses and consumers. This impacts on businesses as it can have an adverse affect on its cash flows, increases business costs as the cost of borrowing increases and it will likely reduce turnover as consumers now have less disposable income than before

65
Q

What is Regional Policy?

A

aims to redress the balance in terms of employment, income and wealth between areas of the UK. A variety of incentives, such as grants, rent-free and rate-free premises, providing training programmes for employees, providing cheaper loans are given to companies who locate in less affluent areas in order to create employment and wealth in these areas. This helps consumers, builders and banks

66
Q

What is Exchange Rate?

A

Fluctuations in the Exchange Rate alter the value of UK sterling against other currencies. Governments often try to manipulate exchange rates in an effort to maintain business competitiveness

67
Q

How do government influence businesses activity as a regulator (measures to ensure quality and fairness)?

A

-Competition and Markets authority (CMA) – investigates proposed mergers to ensure they do not act against the public interest.
-Regulatory bodies – organisations set up to oversee certain industries e.g., energy (Ofgem), telecommunications (Ofcom), financial services (FCA), advertising (ASA).
-Health & safety laws – To ensure a safe working environment, adequate safety equipment and training.
-Labour laws – minimum wage, Working Time Directive, various discrimination acts, parental leave.
-Consumer laws – various laws which protect the consumer from shoddy goods, short measures, false or misleading claims, unhealthy products.

68
Q

How do government influence businesses activity as a promoter (measures to ensure business success)?

A

-Research & Development encourages innovation through direct grants and reduced taxation
-Small firms assistance – in gaining access to loan capital, giving tax allowances and grants, offering advice, training and support via enterprise partnerships
-International trade – CMA prevents restrictive practices which reduce competition between firms
-Regional policy – giving assistance to firms who set up in certain underdeveloped areas.

69
Q

How does the government influence businesses?

A

-Through taxation and spending, as governments can finance new initiatives and give grants to promote Scottish businesses as well and encouraging multinationals to set up in Scotland
-Through laws, directives and regulations such as the change to shared parental leave and other flexible working practices.
-By encouraging business activity through subsidies e.g., eat out to help out
-By providing advice and support through government agencies such as Skills Development Scotland and Princes Trust.
-By working closely with new business start-ups to provide them with advice, partners and trade opportunities. Government ministers often visit foreign countries to negotiate new trade partnerships
-by providing a suitable infrastructure to deal with transportation of goods, services and people
-by providing grants and emergency loans when a business is in crisis or facing liquidation. The Scottish Government will often intervene to find new buyers or to provide cash injections to ensure continuing employment for workers

70
Q

External Influence - Social

A

relates to changes in society and social structures e.g., changes in demographics, changes in patterns of demand e.g., greater choice of organic foods, growth in health clubs, etc.

71
Q

External Influence - Political

A

– relates to ways in which changes in government and government policies effect businesses e.g., new PM pledging to cap the increase in gas and electricity prices.

72
Q

External Influence - Technological

A

provides opportunities for businesses to adopt new innovations and invention to cut costs and develop new products/services

73
Q

External Influence - Legal

A

relates to changes to laws and regulations and how they impact on the ways in which businesses operate

74
Q

External Influence - Ethics

A

following ethical decisions may involve turning down lucrative contracts but can bring rewards of increased sales if a business is perceived as an ethical one by consumers.

75
Q

External Influence - Economic

A

relates to changes in the wider economy. A growing economy provides businesses with greater opportunities for growth while one in recession does the opposite. Therefore changes in interest rates, encage rates, inflation, unemployment and trade cycles may impact on a firms strategic plans.

76
Q

External Influence - Environmental

A

– relates to what businesses are doing to protect the environment is often part of their CSR policy. It can also refer to the influence of pressure groups such as Green Peace.

77
Q

External Influence - Stakeholder

A

particularly to external stakeholders such as banks, local community and customers. Relates to actions the business may have to take to ensure these stakeholders needs are met.

78
Q

External Influence - European Union

A

this relates to issues such as enlargement and EU directives and regulations

79
Q

What is CAM and CAD?

A

many architect firms now specialise in computer generated virtual reality views of the proposed exterior and interior of their projects. This enables non-technical clients to experience and comment upon the project during the design stage.

80
Q

What is Video Conferencing?

A

Many more sophisticated PC’s are being bundled with video conferencing software: this means that businesses can easily communicate with clients and suppliers across the globe without the need for expensive software. Potential job applicants can use video conferencing software to complete an interview rather than travelling to another country

81
Q

What is Internet Banking?

A

All major banks now offer this service – quick and easy transactions

82
Q

What is Cloud Storage?

A

Websites such as Office 365 and Dropbox mean that businesses can securely store all content in the cloud. This means that files can be accessed from anywhere with internet access whilst still remaining secure.

83
Q

Advantages of technology change

A

-New products can be developed relatively cheaply.
-Average costs per unit can be reduced
-Faster communications between suppliers and customers.
-Employees can access data readily to enable them to work from home.

84
Q

Disadvantages of technology change

A

-Staff training and investment in, and renewal of, ICT equipment.
-E-security breaches from fraud, hackers, viruses.
-Loss of face to face customer contact minimising the personal touch.
-Must comply with the General Data Protection Regulations (GDPR) and Computer Misuse Act (1990).

85
Q

What are the seven basic data protection principles businesses must follow?

A

-Lawfulness, fairness and transparency
-Purpose limitation
-Data minimisation
-Accuracy
-Storage limitation
-Integrity and confidentiality (security)
-Accountability

86
Q

What three new offences created by The Computer Misuse Act?

A

-Unauthorised access to computer material
-Unauthorised access with intent to commit or facilitate commission of further offences
-Unauthorised modification of computer material

87
Q

What are the specific rights under the Freedom of Information Act?

A

-The right to know whether information exists
-The right to access that information (subject to exemptions)

88
Q

What are the main features under the individual right of access?

A

-Every written request for information including emails will be considered to be an access request under the Freedom of Information Act. There is no set format, nor is there ay requirements to justify the request. There are no citizenship or residency restrictions and the only requirement is that applicants provide a name and address.
-Access requests must be dealt with within 20 working days.
-If the information is not available or the information is not supplied the applicant must be told why.

89
Q

What is business to consumer?

A

consumers order direct from the business and the goods are delivered to their homes. Large businesses have little advantage over smaller ones in the area.

90
Q

What is business to business?

A

Companies order direct from their suppliers, receive invoices and make payments

91
Q

What is business to government?

A

Government orders direct from the business

92
Q

Advantages of e-commerce

A

-Can find out if products are in and out of stock
-Can increase global market share.
-Customer data can be used for marketing
-Improved relationship with suppliers
-Often reduces lead time
-Saves costs and improves efficiency

93
Q

Disadvantages of e-commerce

A

-Customers may have concerns about security when purchasing/banking online.
-Delivery problems – not always the responsibility of the business if using an independent courier.
-Fear that retail shops will be replaced by storage warehouses.
-Shopping is more impersonal and less of a social affair.