Accelerate - Chapter 03 - Measuring and Changing Culture

Question 1

Acc Ch3 - Measuring and Changing Culture

WHat are the 3 levels of organizational culture?

Answer 1

1) Basic assumptions
2) Values
3) Artifacts

Question 2

Acc Ch3 - Measuring and Changing Culture

Which level of organizational culture is the the least visible?

Answer 2

Basic assumptions.

Question 3

Acc Ch3 - Measuring and Changing Culture

How are basic assumptions formed?

Answer 3

Formed over time as relationships, events and activities are made sense of.

Question 4

Acc Ch3 - Measuring and Changing Culture

Which is the first level of organizational culture?

Answer 4

Basic assumptions

Question 5

Acc Ch3 - Measuring and Changing Culture

Which level of organizational culture is basic assumptions at?

Answer 5

The first level.

Question 6

Acc Ch3 - Measuring and Changing Culture

Which is the 2nd level of organizational culture?

Answer 6

Values

Question 7

Acc Ch3 - Measuring and Changing Culture

Which level of organizational cultures is values at?

Answer 7

2nd

Question 8

Acc Ch3 - Measuring and Changing Culture

How are values more visible than basic assumptions?

Answer 8

They can be discussed and debated.

Question 9

Acc Ch3 - Measuring and Changing Culture

What do we typically think of, when we talk about culture?

Answer 9

Values often come to mind first.

Question 10

Acc Ch3 - Measuring and Changing Culture

Which level of organizational culture is artifacts at?

Answer 10

3rd

Question 11

Acc Ch3 - Measuring and Changing Culture

Which is the 3rd level of organizational culture?

Answer 11

Artifacts.

Question 12

Acc Ch3 - Measuring and Changing Culture

What are some examples of artifacts (org. culture)? (5)

Answer 12

• Mission statements-
• Creeds
• Formal procedures
• Heroes
• Rituals

Question 13

Acc Ch3 - Measuring and Changing Culture

What are the 3 parts of Westrum’s topology of org. cultures?

Answer 13

• Pathological
• Bureaucratic
• Generative

Question 14

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: Which aspect is power-oriented?

Answer 14

Pathological

Question 15

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: Which aspect is rule-oriented?

Answer 15

Bureaucratic

Question 16

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: Which aspect is performance-oriented?

Answer 16

Generative

Question 17

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What orientation does the pathological aspect have?

Answer 17

Power-oriented

Question 18

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What orientation does the bureaucratic aspect have?

Answer 18

Rule-oriented

Question 19

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What orientation does the generative aspect have?

Answer 19

Performance-oriented

Question 20

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What characterizes pathological organizations? (2)

Answer 20

• Fear and threat
• Hoard/withhold/distort information for political reasons

Question 21

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What characterizes bureaucratic organizations?

Answer 21

• Protect departments
• Departments have “turfs”, i.e. only they should do X
• Departments insist on own rules to do “by the book” (their book)

Question 22

Acc Ch3 - Measuring and Changing Culture

Westrum’s topology: What characterizes generative organizations? (3)

Answer 22

• Focus on the mission
• Everything subordinated to good performance
• “Do what we’re supposed to (for the goal)”

Question 23

Acc Ch3 - Measuring and Changing Culture

What is Westrum’s further insight?

Answer 23

Org. culture determines the way information flows in an org.

Question 24

Acc Ch3 - Measuring and Changing Culture

How many characteristics does Westrum have for “good information”?

Answer 24

3.

Question 25

Acc Ch3 - Measuring and Changing Culture

What’s Westrum’s 2nd characteristic for good information?

Answer 25

Good information is timely.

Question 26

Acc Ch3 - Measuring and Changing Culture

Which of Westrum’s characteristics for good information is this?
“Good information is presented in such a way that it can effectively be used by the receiver.”

Answer 26

3rd

Question 27

Acc Ch3 - Measuring and Changing Culture

What’s Westrum’s 1st characteristic for good information?

Answer 27

Good information provides answers to the questions the receiver needs answered

Question 28

Acc Ch3 - Measuring and Changing Culture

What’s Westrum’s 3rd characteristic for good information?

Answer 28

Good information is presented in such a way that it can effectively be used by the receiver.

Question 29

Acc Ch3 - Measuring and Changing Culture

Which of Westrum’s characteristics for good information is this?
“Good information provides answers to the questions the receiver needs answered”

Answer 29

1st

Question 30

Acc Ch3 - Measuring and Changing Culture

Which of Westrum’s characteristics for good information is this?
“Good information is timely.”

Answer 30

2nd

Question 31

Acc Ch3 - Measuring and Changing Culture

What did Google’s survey on teams find out was important?

Answer 31

Team dynamics > individual skills/traits

Question 32

Acc Ch3 - Measuring and Changing Culture

How do pathological/power-oriented orgs respond to failure/accidents?

Answer 32

Scapegoats, find “responsible” throats to choke, to punish or blame.

Question 33

Acc Ch3 - Measuring and Changing Culture

Which organizational aspect look for scapegoats?

Answer 33

Pathological/power-oriented orgs

Question 34

Acc Ch3 - Measuring and Changing Culture

Question 35

Acc Ch3 - Measuring and Changing Culture

Question 36

Acc Ch3 - Measuring and Changing Culture

Question 37

Acc Ch3 - Measuring and Changing Culture

Question 38

Acc Ch3 - Measuring and Changing Culture

Question 39

Acc Ch3 - Measuring and Changing Culture