Pending Calls for Service

Question 1

The dispatcher will make every attempt to dispatch calls as soon as possible and will notify the sergeant of all calls holding for more than _____ minutes via telephone or radio broadcast and will update the event to reflect this notification.

Answer 1

60

Question 2

Once a sergeant has been notified of calls holding more than _____ minutes, they will monitor the call. If the call continues to hold for more than _____ minutes, the sergeant will contact the person reporting (PR) to inform them of the delay and/or offer other options (i.e., hold for next available unit or request a unit from a neighboring area to assist).

Answer 2

60
90

Question 3

Communications will dispatch on-shift units to routine calls (including report calls) up to ______ minutes before the conclusion of their shift. Report calls will not be held for a cadet or patrol services representative (PSR) unit when area units are clear and not responding to higher priority calls.

Answer 3

45