4.1.6 The use of digital technologies for monitoring the workplace

Question 1

Fill The Blank:

Workplace monitoring enables an …………….. to track employee ……………. and then monitor employee ………………… with work-related tasks.

Answer 1

Employer, Activities, Engagement

Question 2

State:

3 things an employer can measure about an employee

Answer 2

3 of:
* Productivity
* Track attendance
* Ensure security
* Collect proof of hours worked

Question 3

State:

2 ways employees can be monitored using electronic communcations

Answer 3

2 of:
* Computer screens
* Email
* Internet and app use
* Phone use

Question 4

Explain:

Telecommunications Regulations 2000 - what power does it give to employers

Answer 4

Allows employers to monitor employees without the employees having to give their consent first

Question 5

Fill The Blank:

Employers must clearly explain the amount of …………….. in the staff handbook or ……………. and possibly the AUP

Answer 5

Monitoring, Contract

Question 6

State:

3 details that must be explained to an employee about how they are being monitored/what they can do

Answer 6

• If/how they are being monitored
• If personal emails and calls are not allowed
• The acceptable number of personal of personal emails and phone calls

Question 7

State:

3 reasons that an employer may want to monitor electronic communications

Answer 7

3 of:
* identify criminal activity
* Check that employees are working to necessary standards
* Check that employees are following the correct procedures
* Investigate allegations of misconduct
* See if there has been any mishandling of confidential information
* See that employees are not abusing work systems

Question 8

Fill The Blank:

An employer may want to monitor what ……………….. employees access during work hours, which can be done using ………………. monitors.

Answer 8

Websites, Internet

Question 9

Fill The Blank:

Employers may ……… certain websites that are innapropriate or not for work, with exceptions when employees need these sites, such as ………… media, to carry out their job role - some websites like these may also instead be ………. limited

Answer 9

Block, Social, Time

Question 10

Fill The Blank:

…………… ……. can be ……………… - when a business number is called it is common to hear an automated message stating that the call may be recorded for training or monitoring purposes

Answer 10

Phone Calls, Monitored

Question 11

Fill The Blank:

Recording phone calls can cause a moral ……………… if employees are allowed to make ……………….. calls because these will also be recorded

Answer 11

Dilemna, Personal

Question 12

Fill The Blank:

Recording phone calls can be beneficial for understanding why an employee is receiving positive or negative feedback because you can listen back and then also ……….. new employees from these recordings

Answer 12

Train

Question 13

Explain:

If a business is only concerned about them misuse of phones, what can they do instead of recording calls themselves

Answer 13

Recording the numbers dialled and how much time is spent on calls

Question 14

State:

2 advantages to a business of using monitoring and monitoring software in the workplace

Answer 14

2 of:
* Employees can work flexible hours as monitoring can ensure all employees complete required tasks
* Most productive employees can be identified and rewarded
* Delivery drivers can be tracked to ensure safety of them and the vehicle and its contents

Question 15

State:

2 disadvantages to a business of using monitoring and monitoring software in the workplace

Answer 15

2 of:
* Employees can feel that they are not trusted and that the monitoring is an invasion of privacy
* Employee mroale may reduce due to continual monitoring and lack of trust
* Employee stress levels may increase which could lead to an increase in number of employees off sick

Question 16

Fill The Blank:

Although rarely legal in the UK, an employer may use …………… monitoring to (monitoring employees without telling them) using devices such as hidden ……………….. or …………… devices - Data protection laws make it legally rare unless when there is high suspicion of …………. activity

Answer 16

Secret, Cameras, Audio, Illegal

Question 17

Fill The Blank:

Employers’s monitoring …………….. will include details about the workplace monitoring that is carried out in the …………… of employment or the AUP - including the monitoring details in these documents it can be gauranteed that employees have full and working knowledge of the policy

Answer 17

Policies, Contracts

Question 18

Explain:

Key logging

Monitoring Systems

Answer 18

Software that runs in the background of a digital system and reocrds every key press and may also record every mouseclick - can record most information including screenshots and programs or apps open at any time, record live chats

Question 19

State:

4 monitoring systems that are used in the workplace

Monitoring Systems

Answer 19

• Key logging
• Video/audio surveillance
• Global Positioning System (GPS) vehicle tracking
• Location tracking by access badge

Question 20

Fill The Blank:

Video and audio surveillance is usually done with …………. but should not be installed in areas where people expect …………..

Monitoring Systems

Answer 20

CCTV, Privacy

Question 21

State:

3 requirements of signs for showing the use of CCTV

Monitoring Systems

Answer 21

• Clear, visible and readable
• Show details of the purpose of the CCTV surveillance and who to contact
• Include contact details (eg: web address, email etc.)

Question 22

Fill The Blank:

If using CCTV, an employer must provide a copy of any footage if a ……………. access ………………. (SAR) is made and legislation means CCTV cannot record …………… unless in specific circumstances

Monitoring Systems

Answer 22

Subject Access Request (SAR), Audio

Question 23

Fill The Blank:

A …….. tracking system allows an employer to see the exact location of any vehicles and the employee driving them and relies on transparency so that employees are aware of this and can be used for …………… of employees but is disadvantaged by a reliance on good line of ………… for the GPS to be reliable (like being in a tunnel or in trees)

Monitoring Systems

Answer 23

GPS, Monitoring, Sight

Question 24

Explain:

Briefly, how GPS works

Monitoring Systems

Answer 24

• Uses network of satellites that continually transmit time and location messages
• Device will use signals of four satellites to calculate its location
• Accuracy within 5m with just satellite data - can be improved with other sources such as mobile phone signal (1m acc.)

Question 25

Fill The Blank:

Employees often have access …………….. that contain personal identification and allow them in and out of the workplace. Employees can be tracked wherever they are in the workplace based off of their access badge use but can be beneficial in an emergency such as a ………

Answer 25

Badges, Fire

Question 26

Explain:

How access badges can be misused and what this means for an employer

Answer 26

• Left at home, broken or lost requiring replacement
• if lost there could be a security breach if it is found and used to carry out criminal activity
• Badges cost the company money if they are lost/damaged or former employees do not return them

Question 27

Fill The Blank:

Companies are starting to replace dedicated access badges with ……………….-based access apps. These provide the same access, but are more …………… - and provide better ………………… tracking services

Answer 27

Smartphone, Robust, Location