2022 Cable Goals Flashcards
Name the cable goals for 2022.
(1) Make Our Customer Experience the Most Reliable, Consistent and Digital, (2) Deliver World-Class Product Innovation and Experiences, (3) Drive Growth, and (4) Work Together As A Team
Give two examples of Making Our Customer Experience the Most Reliable, Consistent and Digital.
Be relentless about the reliability of our network, products, services, and digital tools / Continue to introduce new digital options so customers can have an end-to-end digital experience with us / However a customer chooses to work with us, make it seamless across teammate-assisted and digital channels / Deliver a world-class Self-Install experience for new Broadband customers / Leverage elevations and callbacks to improve the experience and NPS
Give two examples of Delivering World-Class Product Innovation and Experiences.
Deliver the world’s best connectivity with a differentiated and unique WiFi experience / Converge Mobile and Broadband with a fully integrated product, go-to-market and service experience / Accelerate our network evolution efforts to deliver next-generation speeds and capacity / Continue our video aggregation leadership on X1, Flex, Stream, and XClass TV / Advance digital equity and inclusion with Internet Essentials, Lift Zones, and Comcast RISE
Give three examples of Driving Growth.
Drive Broadband growth in every customer segment / Maximize Comcast Business growth across all segments; Integrate Masergy and scale new sector opportunities / Accelerate Mobile growth in all sales channels / Increase our passings in new and underappreciated markets, including MDU / Leverage digital innovation and strategic partnerships to drive Advertising growth / Diversify and innovate through new and emerging businesses
Give two examples of Working Together As A Team.
Continue to put the safety and wellbeing of our teammates first / Be a great workplace for all by contributing to a diverse, equitable, and inclusive culture / Attract and retain the right talent to enhance our inclusive culture and help achieve our business goals / Act on feedback from eNPS, huddles and YourVoice to improve the teammate experience
Name the summarized single goal slogan for our cable goals.
Deliver amazing products and experiences that our customers love and trust; Be a great place to work for all.
