220-1102 Software Troubleshooting

Question 1

How do you solve the problem of Window services malfunctioning?

Answer 1

restart the service

Question 2

Which tool will search your system files to ensure they’re all present and not corrupted (and try to replace the file if possible?

Answer 2

System File Checker

Question 3

What is it called when an application is acting sluggishly and you determine that there aren’t enough resources?

Answer 3

verify requirements (system requirements)

Question 4

What are other names for the Windows Recovery Environment?

Answer 4

WinRE, Windows RE and System Recovery Options

Question 5

How can you start the Windows Recovery environment?

Answer 5

• Hold shift and click the restart button on the start menu or login screen
• from the settings app, open the update & security category. Click recovery, and then click restart now in the advanced startup section
• boot from the Windows installation media and select “Repair your computer”

Question 6

Which Windows Recovery tool enables you to go back to a time when your computer worked properly?

Answer 6

System Restore

Question 7

Is system restore enabled or disabled by default?

Answer 7

disabled

Question 8

Which Windows Recovery tool enables you to control some special troubleshooting and developer modes that Windows can start up in including safe mode?

Answer 8

Startup Settings

Question 9

Which Windows Recovery tool allows you to remove a troublesome update?

Answer 9

Uninstall Updates

Question 10

Which Windows Recovery tool is used to restore a system after a catastrophe using an image?

Answer 10

System Image Recovery

Question 11

Which Windows Recovery tool is a one-stop, do-it-all option and performs a number of repairs?

Answer 11

Startup Repair

Question 12

Which Windows Recovery tool contains utilities for repairing or modifying the low-level structure that points to the files your system needs to boot up (bootrec and bcedit), utilities for working with your system’s storage devices and file systems (diskpart, fsinfo, fsutil), and more.

Answer 12

Command Prompt

Question 13

Which option in Windows Recovery allows you to access the system setup utility when you restart your computer?

Answer 13

UEFI Firmware Settings

Question 14

Which Windows Recovery tool allows you to reinstall Windows?

Answer 14

Reset This PC

Question 15

What are the two ways you can fix a user profile?

Answer 15

• perform several direct Registry edits
• create a new user account and copy the old profile settings to the new account

Question 16

What is the most common cause of Blue Screen of Death?

Answer 16

A new device has been installed. Remove the new device and check with the manufacturer for a replacement or updated drivers

Question 17

What is the best way to solve sluggish performance

Answer 17

Stop autostarting programs

Question 18

What are the best troubleshooting steps for frequent shutdowns?

Answer 18

• disable fast startup
• disable sleep mode
• driver problems

Question 19

What is the cause of the USB Controller Resource Warning?

Answer 19

You have too many things plugged into your USB ports

Question 20

What do you use to determine if a Windows computer is encountering System Instability?

Answer 20

Use the Reliability Monitor

Question 21

Where do you find the reliability monitor?

Answer 21

Go to Control Panel | Security and Maintenance, click the Maintenance drop-down arrow, and click View reliability history

Question 22

How do you solve “Slow Profile Load”

Answer 22

• disable fast startup
• remove data in your user directory
• rebuild Windows profile

Question 23

What should you check if Time Drift is occuring?

Answer 23

• Check that the computer is able to communicate with the time server (Time & Language category in settings app. Click “sync now”)
• It may be a hardware issue

Question 24

What are common OS Malware signs and symptoms

Answer 24

• unable to access network
• desktop alerts
• false alerts regarding antivirus protection
• altered system or personal files
• unwanted notification with the OS
• OS update failures

Question 25

What are common browser Malware signs and symptoms

Answer 25

• Random/frequesnt pop-ups
• certificate warnings
  -redirection

Question 26

What are the (3) toubleshooting steps for mobile apps not launching

Answer 26

• The app may not be compatible with some combination of the mobile devices hardware, OS version, or vendor/carrier customizations to the OS
• access app log error/logs of app errors using third party tools
• perform a soft reset

Question 27

What are the troubleshooting steps for mobile overheating?

Answer 27

Reduce the devices workload and/or move it out of the heat

Question 28

What are the troubleshooting steps for mobile OS fails to update or an application fails to update?

Answer 28

• ensure the device has enough storage space
• remove a corrupt/bad update and retry with a strong connection
• plug in the device before updating

Question 29

How do you troubleshoot mobile slow reponse

Answer 29

• Make sure apps aren’t using up all storage or RAM
• Make sure the device isn’t overheating
• Perform a soft reset
• Use the device settings or third-party app to measure device performance
• If determined to be a hardware issue, take to authorized repair facility

Question 30

How do you manage a mobile device battery life?

Answer 30

• buy a device with a bigger battery
• buy a portable battery recharger
• reduce power display is using
• reduce wireless power consumption
• reduce use of location settings