2.3 Making operational decision Flashcards

1
Q

Auotmation

A

Using machinery or robotics to do jobs instead of using people to do them.

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2
Q

Batch production

A

Producing a limited number of identical products.

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3
Q

Flow production

A

Continuous production of identical products, which gives scope for high levels of automation.

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4
Q

Job production

A

One-off production of a one-off item for a single customer.

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5
Q

Productivity

A

A measure of efficiency, usually output per person per time period.

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6
Q

Flexibility

A

The ability to switch quickly and easily from one task to another.

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7
Q

Robots

A

Machines that can be programmed to do tasks that can be done by humans, such as welding, spray painting

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8
Q

Procurement

A

The process of managing a business’s major purchases, from raw materials to delivery vans.

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9
Q

Logisitcs

A

The organisation and management within a business of the transport of raw materials and goods.

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10
Q

Bar gate stock graph

A

A diagram to show changes in the level of stock level held at all times to avoid running out.

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11
Q

Trust

A

Building a business relationship in which both sides know that the other won’t let them down.

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12
Q

Buffer stock

A

The minimum stock level held at all time to avoid running out.

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13
Q

Just in time (JIT)

A

Running the business with so little stock that new supplies have to arrive ‘just in time’ before they run out.

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14
Q

Stock(s)

A

Items held by a firm for use or sale.

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15
Q

Availability

A

Knowing how to get the right supplies quickly- just when you need them.

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16
Q

Logistics

A

Ensuring that the right supplies will be ordered and delivered on time.

17
Q

Culture

A

‘the way we do things round here’.

18
Q

Quality control

A

Putting measures in place to check that the customer receives an acceptable level of quality.

19
Q

Warranty

A

The guarantee by the producer that it will repair any faults in a product for a specific period of time- often one year.

20
Q

Customer engagement

A

The attempt to make a customer feel part of something rather than an outsider.

21
Q

Customer feedback

A

Comments, praise or criticisms given to the company by its customers.

22
Q

Post-sales service

A

Service received after the purchase is completed, perhaps because something has gone wrong.

23
Q

Product knowledge

A

How well staff know all the features of the products and the service issues surrounding the products.