3(F) Flashcards
1
Q
Quality
A
Quality is a good or service’s ability to satisfy a customer’s need.
2
Q
Quality control
A
Quality control involves inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory.
3
Q
Quality assurance
A
Quality assurance involves a business achieving a certified standard of quality in its production after an independent body assesses its operations system.
4
Q
Total Quality Management (TQM)
A
Total Quality Management (TQM) is a holistic approach whereby all employees are committed to continuously improving the business’s operations system to enhance quality for customers.
- customer focus
- continuous improvement
- employee empowerment
