3.2

Question 1

the 4 functions of management

Answer 1

leading, organizing, planning, controlling

Question 2

Planning

Answer 2

The process of setting objectives
and determining what should be
done to accomplish them

e.g. “Win the Stanley Cup within
the next 5 years”

Question 3

Organizing

Answer 3

The process of
assigning tasks,
allocating resources,
and coordinating work
activities

Question 4

Leading

Answer 4

The process of creating
enthusiasm and inspiring
efforts to achieve goals.

→ Motivate the team

Ex: Team Captain

Question 5

Controlling

Answer 5

The process of measuring
performance and taking action
to ensure desired results (e.g.
firing a coach)

Question 6

Levels of management

Answer 6

Managers exist in all organizations, and they work with a wide variety of job titles across different
organizations. For example: Department Manager, Production Supervisor, Team Lead, Principal, CEO,
Administrator, Dean → these are all titles used to describe a manager of some sort.

Managers are those that supervise, support and direct the work efforts of others within an organization.

Depending on the organization, and how it is organized, or perhaps how big or small it is, there might be
various levels of management present. Typical levels of management are:

Top Level Managers

Middle Managers

Front Line Managers

Question 7

Conceptual Skills

Answer 7

Conceptual skills are a form of soft skills that aid your critical thinking and your ability to see the big picture in
complex situations. A person with strong conceptual skills may excel at creative thinking, strategic planning,
and grasping abstract concepts.