Intentional Interviewing Quiz 2

Question 1

What two things is intentional interviewing designed to do?

Answer 1

1) facilitate the drawing out of client’s stories
2) enable clients to find new ways of thing about these stories and new ways of acting

Which leads to resolution of issues and life challenges, change, growth, creation of new meanings, ways of thinking, feeling and doing

Question 2

______ is acting with a sense of capability and deciding from a range of alternative actions

Answer 2

Intentionality

Question 3

What is intentionality?

Answer 3

Acting with a sense of capability and deciding from a range of alternative actions

Question 4

To have more than one action, thought or behaviour to choose form in responding to life situations is to be an ____ individual.

Answer 4

Intentional

Question 5

The client and the therapist develop what together?

Answer 5

mutual goals and plans

Question 6

What does the effective therapist gradually develop a blend of?

Answer 6

their natural style and learned competencies

Question 7

Ivey and Ivey’s model of helping builds on what?

Answer 7

Your natural style/your spontaneous way of working with others to help them achieve their goals

Question 8

What traits are essential to developing competence and your natural style?

Answer 8

Self-understanding

Emotional intelligence

Question 9

What are the aspects of emotional intelligence?

Answer 9

Self-awareness
Self-regulation
Motivating yourself
Using your abilities, empathy and social skills

Question 10

What are the four levels of counselling mastering/competence outlined by Ivey & Ivey?

Answer 10

Level 1 Identification and classification of interviewing/counselling behaviour

Level 2 Basic competence in using interviewing/counselling skills in practice

Level 3 Intentional competence. Can use a skill with intended results

Level 4 Psychoeducational teaching competence. Teaching the skills to someone else leads to greater mastery

Question 11

What is the difference between interviewing, counselling & psychotherapy?

Answer 11

Interviewing is usually short term and is the most basic process and involves basic information gathering, problem solving and psychosocial information giving. Effective interviewing can help people make important decisions that is in itself therapeutic.

Counselling is a more intensive and personal process. it is concerned with helping people cope with normal problems and opportunities.

Psychotherapy is a more intense process focussing on deep-seated personality or behavioural issues.

NOTE: both counselling and psychotherapy usually start with interviewing to gain information.

Question 12

What does the microskills hierarchy refer to?

Answer 12

A hierarchy of core skills developed by Ivey & Ivey that assist with intentional interactions with clients.

Question 13

What are the microskills hierarchy?

A pyramid for building cultural intentionality

Answer 13

1) Ethics, multicultural competence, and wellness form the base
2) Culturally and individually appropriate attending behaviours (3 V’s and B - VISUAL: culturally and individually appropriate eye contact; VOCAL qualities; VERBAL tracking; BE attentive and use authentic body language)
3) Skills that make up the Basic Listening Sequence

Question 14

What does 3V’s and a B refer to ?

Answer 14

Refers to appropriate attending behaviours:
VISUAL - Culturally and individually appropriate eye contyact
VOCAL qualities
VERBAL tracking
BE attentive and use authentic body language

Question 15

What skills make up the basic listening sequence?

Answer 15

1) Open and closed questions
2) Client observation skills
3) Encouraging, paraphrasing and summarising (*reflections of meaning)
4) Reflection of feeling

Question 16

What are the 5 stages of the interview/counselling process as outlined by Ivey & Ivey?

Answer 16

1) Relationship
2) Story and strengths
3) Goals
4) Restory
5) Action

Question 17

What are the 5 steps to attentive listening?

Answer 17

S-O-L-E-R
Sit quarely facing the person
Open body language
Lean towards the person
Eye contact maintained
Relax while attending

Question 18

What are the guidelines for giving effective feedback?

Answer 18

The person receiving feedback is in charge
Feedback…
- includes strengths
- is most helpful when concrete & specific
- should be relatively nonjudgemental
- should be lean and precise. Select a few things that can be changed short-term
- how was the feedback received? was it understood?

Question 19

What happens at the Relationship stage of the interview/counselling process?

Answer 19

initiate contact, establish rapport & structuring session

Question 20

What is the purpose of first contact with the client?

Answer 20

1) To orient yourself and the client, establish rapport and develop an understanding of the big picture of the issue
2) To understand the person in relation to their occupations, health, and social and environmental contexts and issues.
3) To facilitate the person talking about aspects of their story regarding their current participation in activities and occupations

Question 21

What are the tasks of the interviewer/counsellor at first contact with the client?

Answer 21

1) introduce yourself, role and purpose
2) get to know the person
3) allow the person to get a sense of who you are
4) facilitate a suitable level of comfort for both yourself and the person
5) provide information
6) clarify purpose, set boundaries, rules etc, agree on goals and way forward
7) establish rapport and a mutual working relationship

Question 22

What are the major functions of attending behaviours?

Answer 22

1) encourage the client to talk and examine issues
2) helps the client to tell their stories
3) reduces the therapist’s talking time and increases listening

Question 23

What are the secondary functions of attending behaviours?

Answer 23

1) communicates to the client that you are interested in what they have to say
2) increases you awareness of the client’s patterns of attending
3) modifies your pattern of attending to establish contextually, culturally appropriate and personally comfortable level of rapport
4) assists your concentration and focus on the client
5) helps the client think about the meaning of their stories

Question 24

We use questions to do either:

Answer 24

1) facilitate the client to express their views - open questions
2) think more specifically about the issues, examine the facts, speak less, change the direction of the session - closed questions

Question 25

What types of questions are typically used in assessment interviews?

Answer 25

closed questions

Question 26

Write a few about about how the following words influence the content and the way a person talks about a issue:
What?
How?
Why?

Answer 26

What = facts: what happened, what did you say, what did you think?
How = feelings: how did you feel? how did that happen?
Why = reasons, meanings: why did you do that? why do you think that happened?

Question 27

List some of the precautions a therapist should be aware of when using questions.

Answer 27

Questioning can:

• empower the therapist but disempower the client
• limit the exploration of the issue
• inappropriately influence the direction the client takes
• lots of closed questions can make it a guessing game for the client
• using therapy language and jargon can be an alienating experience for the client
• depress and discourage the client

Question 28

What are the skills of active listening?

Answer 28

Encouraging, paraphrasing & summarising

Question 29

What are encouragers?

Answer 29

a variety of verbal and non verbal means that a therapist uses to keep a client talking. eg nods, smiles, interpersonal warmth, gestures, phrases, repetition of key words

Question 30

What is paraphrasing?

Answer 30

Paraphrasing feeds back to the client the essence of what has just been said. shortens and clarifies what has been said using some of the clients on words.

Question 31

What are summarizations

Answer 31

similar to paraphrases, but are used to organise both your and the clients thinking about what is happening in the interview. Summaries clarify and distill what has been said over a longer time frame than paraphrasing, can be used to begin or end an interview, for pulling together a topic and for transitioning to a different topic, or to clarify complex issues..

Question 32

What are the major functions of active listing?

Answer 32

1) Lets the client know they have been truly heard, their point of view has been seen and felt their world experienced
2) Helps the client feel understood
3) Enables the client to be more open to and ready for change

Question 33

Using the skills of active listening requires the therapist to adopt what?

Answer 33

A nonjudgemental, neutral attitude and unconditional attention

Question 34

What are the 4 dimensions of how to paraphrase

Answer 34

1) the sentence stem
2) the key words
3) the essence of what the client has said
4) check out for accuracy

Question 35

What is reflection of feeling

Answer 35

naming and feeding back the emotional tone of the conversation or client story to client

Question 36

What is the major function of reflecting feeling?

Answer 36

Makes implicit, sometimes hidden, feelings and emotions explicit and clear to the client

Question 37

What are the secondary functions of reflecting feeling?

Answer 37

1) Brings out the richness of the client’s emotional world
2) Sorts out complex, ambivalent feelings and thoughts towards others and events
3) Grounds the client and therapist in basic experiences, overcomes intellectualisation

Question 38

How should you reflect feelings?

Answer 38

1) Identify feelings and their intensity
2) Note client verbal and nonverbal indicators of feelings-key emotional words they use e.g., worry, upset, afraid, scared, hurt, angry, furious
3) Use of encouragers that focus on emotional words tend to bring out affective dimensions early
4) Always check-out for accuracy