Motivation

Question 1

Motivation

Answer 1

Will to work

Question 2

Causes of motivation

Answer 2

Enjoyment of work

Desire to achieve certain goals

Question 3

Why is motivation important for businesses?

Answer 3

Because
Get the job done- faster, more (quantity), better (quality)
Limit disruptions- exit (staff leaving), conflict, team “integrity”

Question 4

Motivation theories: Taylor

Answer 4

Taylor believed that workers are mainly motivated by money.
States:
- workers have a dislike of work and need close supervision and control
- production should be broken down into small tasks
- the focus is on efficiency, so staff are given training and tools to maximise their productivity
- piece rate

Question 5

Motivation theories: Maslow

Answer 5

Developed “hierarchy of needs”, describes levels of human needs that motivate us

• every individual starts at the bottom of pyramid
• they will first be motivated to achieve their basic needs (food, shelter)
• people are motivated to achieve the next level until they reach ‘self actualisation’ which is the realisation of their full potential

Question 6

Motivation theories: Herzberg

Answer 6

Developed the ‘two factor theory’ of motivation
Two factors:
- ‘hygiene factors’ (items that do not motivate staff but would cause demotivation if they were not offered e.g pay and safe conditions)
- ‘motivators’ (factors that could directly improve motivation)

Question 7

Motivation theories: Mayo

Answer 7

• Managers should take more of an interest in their workers and show them support
• Involving staff in decision making can be motivating
• Communication with staff at all levels is very important
• Working in groups or teams can motivate