Non-Verbal Communication

Question 1

style factors

Answer 1

• jargon (slang, medical terms)
• environmental considerations
• continuity of care/involvement
• humour

Question 2

factors that influence how the message is perceived

Answer 2

• verbal: native language, pitch, tone
• non verbal: body language, sex, appearance
• environmental: social health determinants, trauma, history, pain, uncertainty

Question 3

cultural variations

Answer 3

• gestures mean different things across different cultures
• slang
• double meaning of words
• culture affects pitch, tone, gestures, and style of communication

Question 4

elements of non-verbal style that influence the TNCR

Answer 4

• kinesics = body language
• posture
• facial expression

Question 5

influence of paralanguage factors on TNRC

Answer 5

• affects how message in interpreted
• pitch/tone, loudness, and rate can either support or contradict what is being said
• “I never said she stole my money”

Question 6

posture

Answer 6

• face client
• lean forward slightly to show interest
• keep knees unlocked and body loose
• avoid fidgeting

Question 7

facial expression

Answer 7

• use and open, friendly, and sincere expression

Question 8

SOLER

Answer 8

• square to client
• open posture
• lean in
• eye contact (aim)
• relaxed

Question 9

paralanguage

Answer 9

• pitch and tone
• pitch relates to frequency
• tone of voice, inflection, sighs
• tone of voice needs to fit the words