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red seal exam prep > Occupational Skills > Flashcards

Occupational Skills Flashcards

1
Q
  1. Which products do manufacturers have to supply an MSDS for?
    a. products that contain chemicals
    b. products that have the potential to cause harm
    c. products used for sanitation purposes
    d. all products sold
A

d) all products sold

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2
Q 
2. If two of your colleagues are having a dispute, the best thing for you to do
is?
a. encourage the argument
b. takes it personally
c. remain neutral
d. picks a side
A

c) remain neutral

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3
Q

When handling unhappy clients, what is your ultimate goal?

a. makes them happy enough to pay for the service and return for futureservices
b. gets them out of the salon before they cause a scene
c. makes sure they know that you will do whatever it takes to keep them as aclient
d. getting them to not talk about their bad service

A

a) makes them happy enough to pay for the service and return for future services

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4
Q
  1. Which of the following is NOT one of the golden rules of human relations?
    a. laugh often
    b. compliment your skills
    c. smile
    d. show patience
A

b) compliment your skills

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5
Q
  1. When sitting with your back straight, this is an example of what?
    a. good ergonomics
    b. good posture
    c. good appearance
    d. good healthy practice
A

b) good posture

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6
Q
  1. When interacting with the plant manager, it is best to?
    a. has an attitude
    b. be open to constructive criticism
    c. gossip about colleagues
    d. ask for solutions to issues or concerns
A

b) be open to constructive criticism

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7
Q
  1. When communicating with your coworkers, which one of the following is
    the appropriate method?
    a. Discuss your personal life and relationships
    b. Participate in gossip
    c. Treat all of your coworkers with respect
    d. Always be honest, regardless if what you have to say is mean
A

c) treat all of your coworkers with respect

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8
Q
  1. When you wear clothing that is clean and fresh, you are practicing good?
    a. body odor
    b. personal hygiene
    c. professional behavior
    d. personal grooming
A

d) personal grooming

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9
Q
  1. Which of the following is NOT a professional behavior that will show you
    are an ethical person?
    a. providing skilled and competent services
    b. being honest, courteous, and sincere
    c. giving clients accurate information about treatments and products
    d. sharing clients’ private matters with each other
A

d) sharing clients’ private matters with each other

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10
Q 
10. What do you need to keep in order helping you behave appropriately and
project a positive image?
a. distance from coworkers
b. distance from clients
c. a positive attitude
d. a negative attitude
A

c) positive attitude

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11
Q
  1. What conveys an image of confidence?
    a. fatigue
    b. looking down
    c. slow movements
    d. good posture
A

d) good posture

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12
Q
  1. What important facts should you include on your resume?
    a. stretch the truth
    b. provide why you left former positions
    c. stress accomplishments
    d. state salary references
A

c) stress accomplishments

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13
Q
  1. What do proper book keeping methods include?
    a. duplicate copies of all expenses
    b. accurate record of all income and expenses
    c. incomplete records
    d. inaccurate record of personal rent expense
A

b) accurate record of all income and expenses

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14
Q
  1. When should business calls to clients and suppliers be made?
    a. at home on your personal time
    b. at a quiet time of the day
    c. at a busy time of the day
    d. whenever necessary
A

b) at a quiet time of the day

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15
Q
  1. What is money needed to invest in a business?
    a. expense
    b. capital
    c. revenue
    d. income
A

b) capital

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16
Q
  1. What are your customers that you service on a regular basis called?
    a. client base
    b. frequent shoppers
    c. loyal customers
    d. elite clients
A

a) client base

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17
Q 
17. What is based on inner strength and begins with trusting your ability to
achieve your goals?
a. strengths
b. self-esteem
c. success
d. behaviors
A

b) self-esteem

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18
Q
  1. What is putting off until tomorrow what you can do today?
    a. ambition
    b. procrastination
    c. perfectionism
    d. productivity
A

b) procrastination

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19
Q 
19. What blocks the creative mind from exploring ideas and discovering
solutions to challenges?
a. criticism
b. motivation
c. determination
d. success
A

a) criticism

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20
Q
  1. What are the moral principles by which we live and work?
    a. ethics
    b. relationships
    c. goals
    d. integrity
A

a) ethics

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21
Q 
21. Which of the following is how you should interact and communicate with
your coworkers?
a. gossip about one another
b. remain neutral
c. be objective
d. takes things personally
A

b) remain neutral

22
Q 
22. What are written by both federal and state legislatures that determine
the scope of practice?
a. laws
b. rules
c. regulations
d. guidelines
A

a) laws

23
Q
  1. What is a written summary of a person’s education and work experience?
    a. transcript
    b. portfolio
    c. resume
    d. license
A

c) resume

24
Q 
24. What is a collection of photos and documents that reflect one's skills,
accomplishments, and abilities?
a. portfolio
b. transcript
c. album
d. resume
A

a) portfolio

25
Q
  1. Which of the following is NOT a legal question that may be asked during
    an employment interview?
    a. How old are you?
    b. Are you over the age of 18?
    c. Are you physically able to perform this job?
    d. In which languages are you fluent?
A

a) how old are you?

26
Q 
26. What is a document that outlines all the duties and responsibilities of a
particular position?
a. job posting
b. job description
c. contract
d. job transcript
A

b) job description

27
Q
  1. What type of compensation pays you an hourly rate?
    a. commission
    b. salary plus commission
    c. tips
    d. salary
A

d) salary

28
Q
  1. Which of the following is true in regards to receiving tips?
    a. tips only need reported on your income tax return if you need the income to
    take out a loan
    b. tips must be tracked and reported on your income tax return
    c. tips do not need to be tracked and reported on your income tax return
    d. only 15% of your tips needs to be tracked and reported on your income tax
    return
A

b) tips must be tracked and reported on your income tax return

29
Q 
29. What is the tool used to keep track of your progress and provides feedback
from your supervisor?
a. evaluation
b. job description
c. survey
d. feedback
A

a) evaluation

30
Q 
30. What is a long-term picture of what the business is to become and what it
will look like when it gets there?
a. mission statement
b. goal statement
c. business statement
d. vision statement
A

d) vision statement

31
Q
  1. What is known as the ability to deliver truthful messages in a kind way?
    a. pleasing
    b. receptivity
    c. diplomacy
    d. stability
A

c) diplomacy

32
Q 
32. What are you doing when you make a list of tasks that needs to be done
in the order of most-to-least important?
a. procrastinating
b. prioritizing
c. goal setting
d. game planning
A

b) prioritizing

33
Q
  1. What is it called when a person is interested in other people, and are
    responsive to their opinions, feelings, and ideas?
    a. receptivity
    b. diplomacy
    c. sensitivity
    d. communicative
A

a) receptivity

34
Q
  1. Which of the following is the best way to meet your financial
    responsibilities and obligations?
    a. goes on a shopping trip
    b. buys products before paying your bills
    c. develop a personal budget
    d. start buying stock
A

c) develop a personal budget

35
Q
  1. What is known as the process used to build your client base and to keep
    the client coming back for your services?
    a. promotions
    b. communicating
    c. sales
    d. marketing
A

d) marketing

36
Q 
36. What is used to make clear to your staff what your expectations are for
salary increases?
a. job descriptions
b. monthly meetings
c. continuing education
d. employee evaluations
A

d) employee evaluations

37
Q
  1. Who are the individuals that purchase shares in a company?
    a. owners
    b. stockholders
    c. dividends
    d. employees
A

b) stockholders

38
Q
  1. What is the first step in selling?
    a. selling yourself
    b. having the merchandise
    c. advertising
    d. great sales clerks
A

a) selling yourself

39
Q 
39. Which of the following means having the drive to take the necessary
action to achieve a goal?
a. motivation
b. work ethic
c. integrity
d. enthusiasm
A

a) motivation

40
Q
  1. What should you always be willing to do in any industry?
    a. read
    b. cook
    c. learn
    d. clean
A

c) learn

41
Q 
41. What are a set of benchmarks that help you to realize your mission and
your vision?
a. achievements
b. checklists
c. services
d. goals
A

d) goals

42
Q 
42. What means you are committed to a strong code of moral and artistic
values?
a. motivation
b. integrity
c. enthusiasm
d. work ethic
A

b) integrity

43
Q 
43. What is a written description of your business as you see it today and as
you foresee it in the next five years?
a. vision statement
b. business plan
c. mission statement
d. goals
A

b) business plan

44
Q
  1. What means taking pride in your work and committing yourself to
    consistently doing a good job for your clients, employer, and team?
    a. work ethic
    b. enthusiasm
    c. motivation
    d. integrity
A

a) work ethic

45
Q 
45. What means your eagerness to learn, grow, and expand your skills and
knowledge?
a. enthusiasm
b. motivation
c. integrity
d. work ethic
A

a) enthusiasm

46
Q
  1. The term deductive reasoning is best described as which of the following?
    a. committed to a strong code of moral and artistic values
    b. the process of reaching logical conclusions by employing logical reasoning
    c. eagerness to learn, grow, and expands your skills and knowledge
    d. having the drive to take the necessary action to achieve a goal
A

b) the process of reaching logical conclusions by employing logical reasoning

47
Q
  1. The term insurance is best described as which of the following?
    a. the ongoing, recurring processes or activities involved in the running of a
    business for the purpose of producing income and value
    b. guarantees protection against financial loss from malpractice, property
    liability, fire, burglary, and theft
    c. the act of maintaining accurate and complete records of all financial
    activities in your business
    d. the rules and regulations adopted by a salon to ensure that all clients and
    associates are being treated fairly and consistently
A

b) guarantees protection against financial loss from malpractice, property liability, fire, burglary and theft

48
Q
  1. The term a franchise salons is best described as which of the following?
    a. company operated salons throughout the country
    b. owned by an individual or two or more partners
    c. has a national name and a consistent image and business formula, but is
    owned by individuals who pay a fee to use the name
    d. chains of three or more salons that are owned by one individual or partners
A

c) has a national name and a consistent image and business formula but is owned by individuals who pay a fee to use the name

49
Q
  1. The term a corporation is best described as which of the following?
    a. controlled by one or more stockholders
    b. the individual owner and, most often, the manager of the business
    c. controlled by the government
    d. two or more people share ownership, although not necessarily equally
A

a) controlled by one or more stockholders

50
Q
  1. The term marketing plan is best described as which of the following?
    a. description of the key strategic influences of the business
    b. set of benchmarks that help you to realize your mission and your vision
    c. long-term picture of what the business is to become and what it will look
    like when it gets there
    d. outlines all of the research obtained regarding the clients your business
    will target and their needs, wants, and habits-
A

d) outlines all of the research obtained regarding the clients your business will target and their needs, wants and habits

51
Q
  1. The term partnership is best described as which of the following?
    a. controlled by one or more stockholders
    b. individual owner and, most often, the manager of the business
    c. controlled by the government or state
    d. two or more people share ownership, although not necessarily equally
A

d) two or more people share ownership, although not necessarily equally

52
Q
  1. The term sole proprietor is best described as which of the following?
    a. individual owner and, possibly the manager of the business
    b. controlled by the government or state
    c. two or more people share ownership, although not necessarily equally
    d. controlled by one or more stockholders
A

a) individual owner and possibly the manger of the business

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