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Quickbooks > Acronyms > Flashcards

Acronyms Flashcards

1
Q

HEAT

A

Hear out
Empathize
Apologize
Take action

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2
Q

STAR

A

Situation
Trouble
Action taken
Resolution

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3
Q

UDAS

A

User
Data
Application
System
Purpose: Identify root cause

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4
Q

IDEAL

A

Identify
Define
Explore
Act
Look Back

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Quickbooks (4 decks)

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