Basics

Question 1

What do you do when someone orders a seafood plater for 1?

Answer 1

Bring the person:
. A small plate
. Napkin (not necessary but nice to do)
. Oyster fork 
. Tongs 
. Two bowls (1 empty for shells, 1 filled with ice and lemon slices - then filled with hot water from coffee machine just before taking to table)

Everything goes to table straight away except for bowls which come out just before the plater comes out.

Question 2

What do you do when someone orders a seafood plater for 2?

Answer 2

When it is a plater for more than 1 person: more plates and oyster forks needs.

Plus the shell bowl may get full quicker, so keep an eye out and be ready to get them a new one.

Question 3

What do you do when someone orders a steak?

Answer 3

. Know what steaks are available 
. Ask what sides they wants 
. Ask what sauce 
. Ask how they would like it cooked 
. Bring them a steak knife straight away

Question 4

What do you do when someone orders pasta or desert?

Answer 4

Bring them a pasta spoon (round) and/or desert spoon (long).

Question 5

What should you do if there are lots of adults and kids on one table?

Answer 5

If there are kids and lots of people ordering, ask if they would like the kids meals to come out first (coz kids can get impatient).

Also up-sell.

Question 6

What do you do when customers order entrees?

Answer 6

. Give them plates if entrees are being shared
. Give them clean cutlery before their mains
. Constantly check and think to the future about what needs to be done next

Question 7

What should you ask at the end?

Answer 7

If they would like any coffee, tea or desert.

And constantly check if they need drinks.

Question 8

What should you do when customers are seated?

Answer 8

. Take away any unnecessary cutlery
. Make sure they have menus
. Let them know about the specials, deserts and fish of the day on the board

Question 9

What can you up-sell?

Answer 9

Try to upsell cheesy garlic pizzas, Cobb bread (especially if there is a lot being ordered - as it may take a while for everything to be done).

Question 10

What do you need to remember about lunch specials?

Answer 10

A free drink comes with it, so make sure to not charge the customer.

Free drink = glass of house wine, house beer (VB cascade or carlton), soft drink or coffee.

Question 11

Which dishes have multiple sizes?

Answer 11

Lots of the seafood dishes have entree and main sizes so remember which ones do.

Always check what size the customer wants if they don’t specify. Don’t just assume what size they want!