behavioral economics Flashcards

1
Q

behavioral economics

A

A new field of study that seeks to incorporate psychology into economics to enhance our understanding of consumer behaviour.
Interested in how people actually act rather than how a theoretical model says they act.

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2
Q

Behavioural economists consider 3 insights into human decision making which contradict the traditional economic viewpoint:

A

1.Bounded rationality
2. Bounded will power
3. Bounded self interest

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3
Q

Bounded rationality - Good enough

A

suggests ability to make rational decisions compromised by the:

• Available information

Complexity of the decision

• The brains cognitive limitations

• Time constraints

Because of this, decision aren’t always the most rational or utility maximised, rather they are good enough.

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4
Q

Factors to explain why rational decision aren’t always made-Overconfidence bias

A

when people take on too much debt, a decision that they often come to regret.

For example, market investors can be prone to overconfidence bias that they can predict when the next crash would happen.

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5
Q

Factors to explain why rational decision aren’t always made- Herd behavior-

A

consumers follow the crowd, hoping that crowd knows more than them.

For example, if a group ot people are investing in Bitcoin, others start investing as well.

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6
Q

factors to explain why rational decision aren’t always made-Anchoring effect

A

is where consumers judgements are affected by some arbitrary starting value.

purchasing a new car is expensive. The price of a new car acts as a the ‘anchor’ or reference point which makes all the extras such as paint protection and extended warranties that salesperson try to convince people to buy seem relatively cheap and hence, consumers walk out of car showrooms purchasing all the extras rather than just a car.

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6
Q

Factors to explain why rational decision aren’t always made -status quo bias-

A

is the tendency for consumers to stick with a particular choice even though the decision to do so is no longer in their self interest.

For example, reluctant to change electricity provider even when you there are better options available.
Factors to explain why rational decision aren’t always made

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7
Q

factors to explain why rational decision aren’t always made - Vividness

A

is when consumers place too much weight on a small number of vivid observations.

For example, to buy a new phone, you read consumer reviews of 1000 people, who say the particular brand phone is good but you later run into a friend who says that phone is no good. Even though the sample size only increased by 1000 to 1001, you will place more trust on the friend.

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8
Q

factors to explain why rational decision aren’t always made -Framing bias

A

The way the options are framed can affect the choices that people make and lead to irrational decisions.

For example, To encourage people to donate a kidney
A: Is it morally acceptable to pay people to ‘donate’ a kidney?
B: Do you know that lives could be saved by paying people to ‘donate’ a kidney?

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9
Q

bounded will power

A

This is the idea that consumers don’t posses absolute self control over their choices.

They often succumb to urges, are emotional in their decision making and impulsive.

This can lead to poor decisions often as a result of present bias, which is where people over value present and under value future.

For example, people spend too much on credit, travelling and do not save for retirement.

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10
Q

bounded self interest

A

States that consumers care about fairness and aren’t always driven by narrow self interest in order to maximise their personal benefit.

The idea of self interest explains that consumers are driven by a sense of fairness and will reject any proposals that treat them unfairly even if it is contrary to their self interest.

For example, when the business earns profit that should be equally shared among the workers to motivate them. If this is not done, workers could potentially punish the business through reduced effort or industrial disputation.

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11
Q

the differnce between traditional and behvaioral economics

A

Traditional consumer:

They have ordered preferences (satisfy needs before wants)

Maximise utility

Are fully informed

Acts rationally

Whereas the modern consumer may be influenced by internal and external factors which may lead to less rational decisions being made overall.

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12
Q

diminishing marginal utility

A

Refers to the concept that with each good or service consumed, we feel less satisfaction overall.

  • Therefore consumers benefit from ‘mixing it up’ to maintain their satisfaction over time.
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13
Q

strategy the government uses to reduce alcohol consumption, tabaco consumption

A
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14
Q

strategy the government has used to benefit the public health sector

A
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15
Q

strategy the government has used to increase solar panel consumption

A
16
Q

government strategies

A
17
Q

marketing

A

Marketing includes a range of strategies that businesses use to attract customers.

This process makes use of the marketing mix or the five P’s of marketing which are:

  • Product
  • Price
  • People
  • Place
  • Promotion
18
Q

product

A
  • This is the first step in the marketing mix
  • This involves conducting research to discover exactly what consumers want. (e.g discovering what the market needs).
  • For example, as a successful company, Apple only makes product that it believes are better than its rivals.
19
Q

price

A

How much to charge for the product being sold.

This might include not only the selling price, but also special offers or incentives, reward schemes, discounts or specials, price-matching against rival sellers and the terms of payment.

  • The final price must be high enough to cover costs but also yield a profit.
  • It also must be competitive in the market.
  • E.g. Amazon has a small profit margin per item but makes up for it through being able to sell such large volumes to repeat customers.
20
Q

people

A

Businesses need to employ staff who are very knowledgeable about the product they are selling.

  • A businesses website works on a similar level as a substitute for a staff member and therefore it must be easy to navigate and find information about products.
21
Q

promotion

A
  • Strategies businesses use to let consumers know about their product or service
  • This could include advertising on TV, radio etc as well as social media.
  • Businesses now commonly will pay search engines so that their product appears higher in searches and therefore is more visible to consumers.
  • Green marketing has also become more common which is to appeal to environmentally conscious consumers.
21
Q

place

A
  • This is essentially where the product is sold. (In a brick and mortar store or online).

As time has gone on, more and more consumers have developed a preference for goods and services being available online.

22
Q

nudge

A
  • The nudge is a gentle strategy which works as a reminder, a prompt or something that catches a consumers attention.
  • It seeks to alter people’s behavior in a predictable and wanted way.
23
Q

multi-branding

A
  • Multi-branding is a common selling strategy where one company owns others with different names, even though they may produce a similar product out of one factory
  • By using multi-branding businesses are trying to drive up consumer sales. This is because often in a supermarket consumers could be presented with a range of choices, however one business is likely to profit from many of the options they could purchase.
24
Q

examples of nudge

A
  • When selling in a normal retail store:
  • Placing unhealthy food need the checkout queues to appeal to impulsive customers with bounded willpower or a present bias.
  • Big print/ticketing for special offers.

Reviews or star ratings (for those with a bias towards herd behaviour)

  • Search facilities (which helps with the status quo bias)
  • Smart overlays and pop-up prompts to show special otters, new products, signing up for mailing lists etc.
  • Many offer short cuts such as The best picks for you. You could also like. Your favourites etc.
25
Q

multibrading example

A

*L’Oreal owns 36 brands which mostly produce cosmetic products.
* Nestle owns over 2000 brands including KitKat and Nespresso\
* Volkswagen owns Porsche and Skoda
* Unilever owns Dove, Lipton and Magnum
* Facebook includes Instagram, Messenger, WhatsApp and Novi