business chapter 7 Flashcards

1
Q

Vision

A

Gives sense of purpose/ set of values that unities workers

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2
Q

what are two objectives to a vision statement?

A

gives sense of purpose and gives sets of values

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3
Q

mission statement

A

outlines organization’s fundamental purposes (self-concept, philosophy, long-term survival needs, its customer needs, its social responsibility, nature of its products/services

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4
Q

planning

A

Management function that deals with trends/ determines the best strategies to achieve organization goals/objectives

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5
Q

leading

A

creating a vision for the organization. Communicating, guiding, training, coaching, and motivating others to achieve goals in a timely manner.

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6
Q

management

A

The process used to accomplish goals thru planning. organizing,leading, and controlling

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7
Q

controlling

A

establishes clear standards to determine if the organization is meeting goals

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8
Q

Organizing

A

management function designing structure and creating systems to achieve goals

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9
Q

SWOT analysis

A

is a planning tool
Analyze strengths and weaknesses (internal)
Analyze opportunities and threats (external)

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10
Q

Goals

A

broad, long-term accomplishments

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11
Q

Objectives

A

specific short-term statements on how to achieve goals

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12
Q

Managers

A

get things done using financial resources, information, equipment, and workers

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13
Q

Strategic Planning

A

the setting of broad, long-range goals by top managers
Uses policies, procedures, strategies, and resources to achieve goals

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14
Q

Tactical Planning

A

the identification of specific short-range objectives by lower-level managers
Developing detailed short-term statements of what to be done, who is to do it, and how

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15
Q

Contingency Planning

A

the creation of backup plans in case the primary plan fails
Process of preparing alternative course of action (plan b)

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16
Q

Operational Planning

A

the setting of work standards and schedules
Process of setting work standards and schedules to complete tactical objectives

17
Q

Who performs strategic planning and what do they decide?

A

Top management and they decide what product/services, when to serve customers, and which customers to serve

18
Q

Decision Making

A

Is choosing among two or more alternatives

19
Q

Problem-solving

A

less formal decision-making/on-the-spot/ quicker action to resolve issues

20
Q

Problem-solving teams

A

two or more workers who are assigned to solve a specific problem

21
Q

Brainstorming

A

coming up with as many solutions in a short period of time

22
Q

PMI

A

pluses, minuses, and implications
(make sure the pluses exceed the minuses)

23
Q

what do Top Management - Presidents & VP do?

A

Develop strategic plans

24
Q

what do Middle Management - Plant managers, Division heads, Branch managers do ?

A

Responsible for tactical planning and controlling

25
Q

What do Supervisory( First Line Management) - Supervisors, Dept heads, Section leaders do?

A

Responsible for supervising workers and evaluating daily performance

26
Q

Technical Skills

A

perform tasks in a specific discipline
(Selling product/software or marketing/information system)

27
Q

Human Relations Skills

A

communication and motivation help managers work through and with people.
(Different languages, morale building, leadership, and training)

28
Q

Conceptual Skills

A

lets managers picture the organization and see relationships in various parts

29
Q

Staffing

A

recruiting, hiring, motivating, and retaining the best people to accomplish objectives

30
Q

Autocratic Leadership

A

making managerial decisions without consulting others (Effective in emergencies and used with new unskilled workers who need guidance)

31
Q

Participate Leadership (democratic)

A

involves managers and employees working together to make decisions. (Good with smaller firms)

32
Q

Free Rein Leadership

A

employees are free to do whatever is appropriate to accomplish objectives

33
Q

Traditional Leadership

A

explain routines, give specific assignments, and provide performance feedback

34
Q

External customers

A

dealers who buy products to sell to others

35
Q

Internal customers

A

individuals/units within a firm that receive services from others