business management Flashcards
what are our founding values? (8)
our brnad is the most imporant thing we own
we work hard and reward hard work
our doors are always open
strengthen communities one neighbourhood at a time
personal integrity and honesty are the foundation of our success
our company is a fun place to work where teamwork rules
great things happen when we listed to our customers and each other
customer service is our way of life
what is a close pend?
a ticket that cannot be closed for some reason
looks bad on service as customer doesnt have closure on their rental
when can you close pend a ticket?
ideally never
unless collection, out of hours charges, one way
needs an extension
what is back dating?
chaging the return date and time
bad because speeding tickets cannot be allocated to a customer if we backdate instead of getting extension
when should we backdate a ticket?
its a collection but you cant collect until later - offhires at 9pm
rewrite
reallocating a speeding ticket
what is voiding a ticket?
when a customer is a no show we can void the ticket
what is a force charge?
when a customer becomes unreachable or uncooperative and we are no longer able to take payment but they have signed the contract
sends a ‘debt letter’ to say they have agreed to pay this and owe us x amount
hits debts that month so make sure to exhaust all other options first
what is a remittance
a payment thats been made that is attached to an invoice but unsure of what the payment is for
like a recipt when an account pays into the bank
but havent said what the payment is for so you send it away to find out
got money in our bank that isnt attached to an invoice so we ask for a remittance to match up
how can we affect bad debt?
make a debt plan
allocate accounts to every person to keep on top of
chase accounts before it gets bad
build relationship with accounts
one branch is allocated an account to chase to save lots of branches calling the same people
how can we affect fuel?
one day hire conversation
tagging closed tickets/returns to reallocate vehicles that are full
go to cheapest stations
make sure customers pay for fuel
how can we affect undoc damage costs?
review xx’s and find trends
conduct more boot to boot training
what are the ethics at enterprise?
never lie steal or cheat
doing the right thing is key to our success
report to ethics committee, hotline, brm, asm, ma
what is an ar plan?
accounts receivable plan
to effectively work bad debt
everyone assigned accounts
where do you find payments made by accounts?
high radius
what is a cash box?
go onto RFS and open cash box if someone pays in cash
only closes once you take the cash to the bank
cash kept in safe
