CAD

Question 1

What is the Entities for?

Answer 1

Any people other than the complainant & any vehicle information.

• SOC (Subject of Complaint)
• Other (Friend)
• Wit (Witness)
• RO (Registered Owner of Vehicle)
• Prop Rep (Property Manager)

Question 2

What is QBA?

Answer 2

Query by address.

Question 3

What is QBD?

Answer 3

Query by date/location/jurisdiction.

Question 4

What is QSTR?

Answer 4

Query by street.

• Click ‘view ranges’ and it will display the cross-streets
• Alt M to display the map of the location

Question 5

For Abandoned 911 Calls, which calls get dispatched?

Answer 5

All calls that are generated from a landline or business.

Question 6

What is the procedure for Abandoned 911 Calls from a cell phone?

Answer 6

Cellphones get a call back, speak with the person confirming everything is ok, if so remind the person to lock their key pad. If no answer then leave a voicemail.

*These calls are entered as ACC

Question 7

V5 vs. SUM

Answer 7

V5 shows all the call taker & dispatch remarks

SUM shows all call taker & dispatch remarks + Radio Traffic, Status Updates, MDT

Question 8

What is the difference between the incident location and the response location?

Answer 8

The incident location is the location the offence/incident occurred.

The response location is where the COM is now. Where the Officer is meeting them.

Question 9

How to write the tombstone

Answer 9

Possible impaired L/S NB Blanshard from Bay. Vehicle currently being followed by COM. Wht Chevy Blazer @123 ABC.

COM is security at A/A reporting a theft. SOC L/S NB Blanshard T/D 10 mins.

6 W’s, T/D, Injuries/PAS?

Question 10

Name a type of assault where the person wasn’t hit?

Answer 10

Spitting, throwing boiling water on the victim.

Question 11

What is the ‘mail’?

Answer 11

The CPIC/RMS results. Attach the ‘mail’ to the CAD file if it shows anything if significant interest. Always attach the 28 for vehicles

Question 12

29 vs. CNI

Answer 12

29 is the active/before the courts/pending charges.

CNI is the history/synopsis of criminal history.

Question 13

If you take a 9-1-1 call and you can’t figure out what the emergency is, what call type do you use?

Answer 13

9-1-1 (this is NOT in the pull down menu)

Question 14

How do you start a call and the tombstone?

Answer 14

F1 starts the call.

AR, COM is…..

Question 15

When do we use the ‘Sudden Death’ call type?

Answer 15

When the call comes from PAS, Doctor, Coroner.

If the caller says “he’s blue and cold to touch…” we still need to use ‘Assist PFA’ if Police are going to attend

Question 16

As a rule of thumb, when do you want to keep the caller on the line?

Answer 16

For any priority 1 (red) or 2 (yellow) calls.

Question 17

What needs to be done for Check Welfare calls before they are sent to dispatch? (For callers who want us to check a residence or the caller is family from out of town)

Answer 17

Check cells (RMS - Courts - Arrest Booking/Cell Management)

It is judgment call if I check the hospitals or the family does.

We prefer to take this call from family rather than a friend

Question 18

What does F1 do?

Answer 18

Opens Add Call FOrm

Question 19

What does F3 / Esc do?

Answer 19

Exit - backs out of screen

Question 20

What does F6 do?

Answer 20

Auto fills the ANI/ALI information from the 9-1-1 call. Click ‘ALL’

Do NOT need to press F1 first

Question 21

What does F8 do?

Answer 21

Logs out to sign on screen

Question 22

What does F12 do?

Answer 22

Opens new message form - Instant Message

Question 23

What does CTRL N do?

Answer 23

Opens new tab

Question 24

What does F5 do?

Answer 24

Toggles between the Command Line and the Form

Question 25

QC

Answer 25

Query COM. Use this to query a COM with DOB

*If no DOB search name in RMS

Question 26

QP

Answer 26

Use this to query a person with age range or check RMS for DOB if needed

Question 27

VD

Answer 27

View Dispatch

Units - units dispatched to a call

Question 28

ND

Answer 28

Docs - documents attached to a CAD call, the ‘mail’ items

Question 29

ENT

Answer 29

Entities - person, vehicles and businesses in call

Question 30

VRC

Answer 30

Related - related calls/files

Question 31

VI

Answer 31

Itinerary

Question 32

VC

Answer 32

Contacts

Question 33

Query location records

Answer 33

VH - display address history
VZ - display hazard records
VI - display itinerary records
VC - display contact records

Question 34

NP

Answer 34

Notepad

Question 35

How do you enter a known Victoria location (parks, businesses)?

Answer 35

VIMayfair Mall …. VIBHP …. then press tab and pick the appropriate location

Question 36

How do you tell who is at a desk / who is a unit?

Answer 36

Type WHO or WHO (ie. WHO 5C33)