Causes Of Stress: Workplace Pg 100 And 101

Question 1

List 2 types of role conflict that are common in workplace.

Answer 1

Intra- role conflict

Inter- role conflict

Question 2

What is inter-role conflict?

Answer 2

When an employee has 2 roles with competing demands e.g parenting and working long hours

Question 3

What is intra role conflict?

Answer 3

When an employee faces completing demands within their role in the workplace

Question 4

Give 2 environmental stressors that lead to stress in workplace

Answer 4

Temperature

Noise

Question 5

Why is temperature and noise an environmental stressor?

Answer 5

Hot workplaces and linked with stress and agression (parsons). Too cold is also a negative stimulus

Loud sounds in workplace can lead to stress bcz its unpleasant. Stressful especially if person has no control over it.

Question 6

Perception of control

Answer 6

Basically is the belief that employee have over the control they hace in their job.

If employee believes they have control over their work this protects them from stress

Workload- too much work linked to ill health

Question 7

Strength

Answer 7

Studies show the importance of job control in stress.

Employees with less job control were more likely to suffer from stress related illness. (Sawmill study Johonsson et al)

Question 8

Weakness

Answer 8

Impact of workplace stress varies by culture.

In indivisualist cultures lack of control is stresful but in collectivist cultures having control is seen as stressful (györkös et al). This suggests that role conflicg and lack of control are nkt universal features of workplace that leads to stress in all circumstances.