Ch. 10 Organizational Culture & Change Flashcards Preview

OBHR 317 MEURS > Ch. 10 Organizational Culture & Change > Flashcards

Flashcards in Ch. 10 Organizational Culture & Change Deck (30):
1

Define Organizational Culture

A system of shared meaning held by members that distinguish the organization from other organization

2

Characteristics of Organizational Culture - Name the 7 organizational cultures

1) Innovation & Risk-taking
2) Attention to detail
3) Outcome orientation
4) People orientation
5) Team orientation
6) Aggressiveness
7) stability

3

Characteristics of Organizational Culture - Describe Innovation & Risk-taking culture at an organization

The degree to which employees are encoraged to innovate and take risk

4

Characteristics of Organizational Culture - Describe Attention to detail

The degree to which employees are excepted to exhibit PRECISION, ANALYZE, & pay attention to detail

5

Characteristics of Organizational Culture - Describe Outcome orientation

The degree to ehich management focuses on results/outcome rather than technique.
- Compared to companies who focus on process:
Emphasize team

6

Characteristics of Organizational Culture - Describe people orientation

The degree to which management decesion take into consideration the effect of outcomes on people within the organization

7

Characteristics of Organizational Culture - Describe Team Orientation

The degree to which work activities are organized through team; rather than individuals

8

Characteristics of Organizational Culture - Describe aggresiveness

The degree to which people are aggresive & competive rather than easy going

9

Characteristics of Organizational Culture - Describe stability

The degree to which orgazational activities emphasize the status quo in contrast to growth

10

Characteristics of Organizational Culture - Name the 7 organizational cultures

1) Innovation & Risk-taking
2) Attention to detail
3) Outcome orientation
4) People orientation
5) Team orientation
6) Aggressiveness
7) stability

11

Level of Culture name all 4

1) Artifacts
2) Belief
3) Values
4) Assumptions

12

Level of Culture Define - Artifact

Aspect of an organization culture that you see, hear, & feel

13

Level of Culture Define - Beliefs

The understanding of how objects & ideas relate to each other.

14

Level of Culture Define - Values

the stable, long lasting beliefs about what is important

15

Level of Culture Define - Assumptions

The taken- for granted- notions of hpw something should be in organization. THE PART YOU CAN'T SEE

16

Creating An Ethical Culture (5)

1) Be a visible role model
2) Communicate ethical expectations
3) Provide ethical trainnig
4) Visible reward ethical acts & punish unethical ones
5) Provide protection mechanism

17

Define Organizational Structures

Define how jobs tasks are formally DIVIDED, GORUPED, COORDINATED

18

Organzational Structures - Name the Six Key Elements

1) Work Specialization
2) Departmentalization
3) Chain of Command - hierarchy
4) Span of Control
In theory: How much power does the manager obtain
In Practice: In traces back to the number of subordinates
5) Centralization & Decentralization
6) Formalization - Number of rules & policies in wrttinh
- Do these rules restrict what people can
do?

19

Describe the Lewin's Three step Model

An argument by Kurt Lewis that succesful chnage in organization should follow three steps

20

Eloborate the 4 steps from the Lewin's Three step Model

1) Unfreezing: Status quo
- Make it clear you will have support
- Make changes comfortable
2) Moving: To a new status
-Actualy provide the support that you claimed
- Show evidence that yoour moving in the correct
direction
3) Refreezing: The new changes that make it permanent
- When the changes has ended

21

What is Kotter's 8 step plan

refer to notes

22

Individuals Resistance Name the four reasons

1) Self Interest
2) Misunderstanding
3) Different assessment
4) Low tolerance for change

23

Individual resistance - Self-interest

When the change harms an idividual in the organization (not the staff, or company as a whole)
- suggest different job. if nothing make them do it]

24

Describe individuals resist - Misunderstanding

Some people will not understand the change and what it entails
- explain in simple language

25

Describe individuals resist - Different assesment

When people do not think your change is going to work
- If someone has a different assesment, they MUST be include in process

26

Describe individuals resist - Low tolerance for change

Try to make it comfortable

27

Important tactical choices for change (2)

1) speed of change
2) Style of change

28

Important tactical choices for change - describe speed of change

Urgency
Degree of importance
- more suppot = quickly
Amount of complexity change
- Lots = slow
Knowledge and skills available
- Lots of knowledge - fast
Finances & other resources
- Lots = fast

29

Important tactical choices for change - describe Style of change

Particpatory
Non-participatory

30

Hurdles to attaining a high salary (3)

1) Motivation
2) Skill
3) Social Enviroment