Ch 19 Pro MGMT

Question 1

empowerment

Answer 1

authorization of employees to make decisions or take actions on their own

Question 2

self managed work teams

Answer 2

group of employees with freedom to function without direct supervision

Question 3

professional manager

Answer 3

manager who uses systematic, analytical methods of management

Question 4

long range plan (strategic plan)

Answer 4

firms overall plan for the future

Question 5

short range plan

Answer 5

a plan that governs a firms operations for one year or less

Question 6

budget

Answer 6

a document that expresses future plans in monetary terms

Question 7

chain of command

Answer 7

official channel of communication in on organization

Question 8

line organization

Answer 8

simple organizational structure in which each person reports to one supervisor

Question 9

line and staff organization

Answer 9

structure that includes staff specialists who assist managers

Question 10

span of control

Answer 10

number of employees who are supervised by one manager

Question 11

delegation of authority

Answer 11

granting to subordinates the right to act or make decisions

Question 12

Service Corps of Retired Executives (Score)

Answer 12

SBA sponsored group of retired executives who give free advice to small business owners

Question 13

small business development centers (SBDC)

Answer 13

university affiliated centers offering consulting education and other support to small business pwners