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ch 7 Flashcards

1
Q

Bypassing

A

takes place when two people assign different meanings to the same word

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2
Q

Allness Statement

A

simple but untrue generalizations: women are better than men

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3
Q

Fact-Inference Confusion

A

occurs when ppl respond to something as if they have actually observed it, when in reality they have merely drawn a conclusion

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4
Q

People-Oriented Listener

A

listeners are most comfortable listening to other people’s feelings and emotions

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5
Q

Action-Oriented Listener

A

listeners prefer information that is well organized, brief, and error free

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6
Q

Content-Oriented Listener

A

listeners like info-rich content; they are more comfortable listening to complex, detailed info than are ppl w other listening styles

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7
Q

Time-Oriented

A

listeners prefer brief messages. They are busy and dnt hv time to listen to long, rambling talks

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8
Q

Prejudging

A

you anticipate that what these ppl will say will be offensive, and you begin to tune them out

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9
Q

Rehearsing a response

A

It is the tendency ppl have to rehearse in their minds what they will say when the other person stops speaking

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10
Q

What are 6 active listening?

A
  1. Stop
  2. Look
  3. Listen
  4. Ask Questions
  5. Paraphrase content
  6. Paraphrase feelings
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11
Q

T or F more time is spent communicating nonverbally than verbally (texting rather than talking)

A

t

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12
Q

Emblems

A

nonverbal cues that have verbal equivalents. shared by all group members. someone putting their index finger in front of their mouth going “shhh” (hitchhiker)

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13
Q

Illustrators

A

nonverbal behaviors that add meaning to accompanying verbal messages
finger in the air (demonstrates determination)

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14
Q

Affect display

A

nonverbal cue that communicates emotion

your face and body

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15
Q

Cognitive

A

thought process

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16
Q

Monitoring

A

feedback

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17
Q

Regulatory

A

nonverbal behavior that help to control flow of communication. know when to talk and when to listen
back and forth (won’t look if you don’t want to be called on)

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18
Q

Expressive

A

emotion

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19
Q

Territoriality

A

term used in the study of animal behavior to refer to how animals stake out and defend given areas

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20
Q

Seating arrangement

A

area of study known as small-group ecology examines the consistent way in which ppl arrange themselves in small groups

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21
Q

What are the seating arrangement?

A 
interaction patterns
stress
gender
personality (extroverts vs. introverts)
show Susan cain ted talk
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22
Q

What are personal appearance?

A

more credible
more effective in changing attitude
successful
sociable

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23
Q

Active Listening

A

attempting to clarify and understand another person’s thoughts and feelings through communication, using several steps

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24
Q

Active Listening

A

attempting to clarify and understand another person’s thoughts and feelings through communication, using several steps

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25
Q

Adaptor

A

nonverbal acts that satisfy personal needs and help ppl adapt to immediate environment

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26
Q

Territoriality

A

ppl use space/territory to show ownership over an area

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27
Q

What affects interaction patterns?

A

stress
genders
personailty

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28
Q

What is the importance of Albert Mehrabian and Matin Williams?

A

a group member signals topic change by leaning forward, smiling, making a head nod, shifting posture, having a foot make contact with the floor, or breaking eye contact to signal a change in the direction of thought(pg 167)

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29
Q

What is the importance of eye contact?

A

expresses emotion. shows someone’s cognitive thought process

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30
Q

What did Albert Mehrabian and Martin Williams find out?

A

persuasive communicators use nonverbal communication a lot. they use gestures, facial expressions to emphasize their its

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31
Q

What is a symbol?

A

represents a thought, concept, object, or experience

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32
Q

What is Groupthink?

A

when groups agree in order to avoid conflict

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33
Q

T or F: cues-filtered thirty says emotional expression is restricted when using only text messages.

A

True

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34
Q

When does a group stop being a group?

A

When you cannot have influence in others

35
Q

What is Social Loafing?

A

when ppl hold back and believe others will do the work

36
Q

Problem-solving groups, decision-making groups, study groups, and committees are all part of

A

secondary groups

37
Q

What is systems theory

A

group behavior in terms of input, processes , and output

38
Q

what is synergy

A

the whole is greater than some of its parts

39
Q

what are the five main theories in communication

A

system, social exchange, symbolic, structural, functional

40
Q

what does a small group communication model contain?

A

leadership, norms, roles

41
Q

Equifinality - system’s final state may be reached by multiple paths and from different states. T OR F

A

true

42
Q

3 of Schutuz’s Theory

A

inclusion, affection, control

43
Q

defines the lack of effort in a group bc they know someone else will do the work for them

A

social loafing

44
Q

which factor belongs in group attraction?

A

group activities, group membership, group goals

45
Q

High context culture

A

more emphasis on non-verbal communication, use fewer words to express themselves, more sensitive to nonverbal cues in environment

46
Q

forming, storming, norming, and performing are phases of..

A

group development

47
Q

thoughtfully prepared list of issue/topics and questions the group will discuss

A

agenda

48
Q

T OR F - deductive reasoning is the process of drawing a specific conclusion from a general statement

A

TRUE

49
Q

T OR F- red herring is a fallacy type

A

TRUE

50
Q

T OR F- information triage is important for groups dealing with only electronics

A

FALSE

51
Q

what are the types of discussion

A

prediction, fact, value

52
Q

role categories includes

A

task roles, maintenance roles, individual roles

53
Q

rules and standards that determine appropriate and inappropriate behavior in a group

A

norms

54
Q

group members with high status

A

have more influence

generally abide by group norms

talks to the entire group

55
Q

principal of a school has what kind of power to control school policy

A

legitimate power

56
Q

what is the power bases

A

reward power, expert power, coercive power

57
Q

disconfirming response where one speaker fails to acknowledge what the other speaker said

A

impervious response

58
Q

what is confirming response

A

it causes ppl to value themselves more

59
Q

what is impersonal response

A

speaker conducts a monologue to one person

60
Q

what is the opposite of superiority, which one feels superior

A

equality

61
Q

flaw of group cohesiveness

A

self selected group is ineffective

62
Q

model that uses various task-oriented behavior to describe leadership style was created by

A

Paul Hersey

63
Q

three perspectives on leadership are

A

trait, functional, situational

64
Q

what is the first step in the group decision making process?

A

analyze the decision to b made

65
Q

what is an effective way to involve members of a group

A

seek input from each other

66
Q

what is the descriptive approach to problem solving

A

identifies typical patterns of communication

67
Q

what is the functional approach to solving a problem

A

I.D’S key task requirements and stresses good communication

68
Q

what is the prescriptive approach to problem solving

A

I.D’s specific agendas and techniques to improve performance

69
Q

what are the tools for defining a problem?

A

IS/IS NOT ANALYSIS
JOURNALIST’S SIX QUESTIONS
SWOT ANALYSIS

70
Q

What’s the second step to problem-solving

A

analyze the problem

71
Q

which tool is for analyzing the problem consists of driving and restraining forces

A

force-field analysis

72
Q

a company needs help identifying a prob based on pos and neg aspects what tool would be best?

A

SWOT analysis

73
Q

t or f

emblems, illustrators, affect displays, and regulators are categories of verbal communication

A

false

74
Q

how can you improve nonverbal communication skills

A

body posture, eye contact, facial expressions

75
Q

used in the study of animal behavior to refer to how animals stake out and defend given areas

A

territoriality

76
Q

t or f ppl generally comprehend info and solve problems better in a more attractive environ

A

t

77
Q

what are the types of conflict?

A

pseudo-conflict
simple conflict
ego conflict

78
Q

avoidance conflict management style

A

one is which a person attempts to ignore disagreements

79
Q

one strategy for constructively expressing how you fell toward others in conflict is to use

A

X-Y-Z formula

80
Q

t or f perception, personality, knowledge, culture, power and status are all causes of conflict

A

t

81
Q

concept of putting new ideas into action is

A

innovation

82
Q

generation, application, combination, and extension of new ideas is

A

creativity

83
Q

t or f brainstorming- creative technique designed to help a group generate solutions to a problem

A

f

84
Q

developing new ideas as we communicate w others & attempt to persuade them to adopt ideas

A

invention

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