Ch13 Human Resource Management

Question 1

DEFINE human resource management

Answer 1

A system if recruiting employees to the business, where they are then trained, developed and rewarded for their efforts. The responsibility of HRM lies with the firm’s HR manager.

Question 2

What are the functions of a HR manager?

Answer 2

HR planning,
recruitment and selection,
training and development,
rewards,
performance appraisal,
industrial relations

Question 3

What are the 5 steps of HR planning?

Answer 3

1. Review current staff
2. Forecast human resource needs
3. Estimate labour turnover
4. Create HR plan
5. Review plan

Question 4

DEFINE labour turnover

Answer 4

The proportion of employees who leave the workforce

Question 5

Outline Step 1 of HR planning

Answer 5

Review current staff: Manager reviews current staff and their qualifications, skills and experience.

Question 6

Outline Step 2 of HR planning

Answer 6

HR manager forecasts the number of employees and the skills that will be needed to fill all future roles at the firm.

Question 7

Outline Step 3 of HR planning

Answer 7

Estimate labour turnover: HR manager estimates the number of employees who will leave the business.

Question 8

Outline Step 4 of HR planning

Answer 8

Create HR plan: Sets a plan to ensure firm has correct number of employees

Needs more - recruits extra staff
Needs less - some employees are made redundant
Different skills needed - recruits new staff or trains existing staff

Question 9

Outline Step 5 of HR planning

Answer 9

Review plan: Plan is reviewed regularly. If it no longer meets the needs of the business, changes can be made.