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Organization And Management > Chapter 1 - 4 > Flashcards

Chapter 1 - 4 Flashcards

1
Q

determining the organizations’ goal or performance objectives, defining strategic actions that must be done to accomplish them, and developing coordination and integration activities.

A

Planning

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2
Q

Demand assigning task, setting aside funds, and bringing harmonious relations among the individuals and work groups or teams in the organization

A

Organizing

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3
Q

Indicates filling in the different job positions in the organization’s structure

A

Staffing

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4
Q

Influencing or motivating subordinates to do their best

A

Leading/directing

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5
Q

Correcting the performance of the individuals or work groups or teams

A

Controlling

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6
Q

Functions needed in order to accomplish the management process of coordinating and overseeing the work performance of individuals

A

Management Functions

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7
Q

Who is the father of scientific management

A

Frederick W. Taylor

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8
Q

Engaged in management activities such as supervising, sustaining, upholding, and assuring responsibilities for the work

A

Manager

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9
Q

The various roles played by managers

A

Managerial roles

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10
Q

General or strategic managers

A

Top level managers

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11
Q

What Managerial levels that have authority over all other human ?

A

Top level manager

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12
Q

Their traditional role is to act as go-between higher and lower levels of the organization

A

Middle level managers

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13
Q

Give me an example of lower level managers

A

Frontline

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14
Q

Responsible for dealing with operating personnel. It requires high level of interpersonal and technical skills

A

Lower level managers

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15
Q

They are the bridge between management and nonmanagement employees

A

Frontline or lower level managers

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16
Q

Possesses good leadership qualities or a combination of good moral character, strong professional will

A

Leader

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17
Q

Capable of maintaining unity of action in the organization

A

Liasion

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18
Q

Who has nominal leadership but without real power

A

Figurehead

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19
Q

Speaks in the name and behalf of another

A

Spokesperson

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20
Q

Give me the three types of interpersonal

A

•leader
•liaison
•figurehead

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21
Q

Give me the three types of informational

A

•spokesperson
•monitor
•disseminator

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22
Q

Give me the four types of decisional or decision-making

A

•disturbance handler
•resource allocator
•negotiator
•entrepreneur

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23
Q

Think of possible solutions to complex problems

A

Conceptual skills

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24
Q

Skills that enable manager in all level to relate well with people. Communicating, leading, inspiring, and motivating them

A

Human skills

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25
Q

Dealing with the people, both in the organization’s internal and external environment

A

Human skills

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26
Q

Perform their task with proficiency with the user their expertise

A

Technical skills

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27
Q

Seeking for and sorting through data about the environment

A

Environment scanning

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28
Q

Refers to the factor/element outside the organization

A

External business environment

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29
Q

Refers to the factors/elements within the organization

A

Internal business environment

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30
Q

A period above normal general proce increases

A

Inflation

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31
Q

Total amount that a borrower must pay annually to the lender

A

Interest rates

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32
Q

The consumer change in preference of good and services offered

A

Changing option

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33
Q

Consumer’s changing ways of spending their money on goods and services

A

People’s spending habits

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34
Q

Costumers’ changing values and preferences

A

Sociocultural situations

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35
Q

Refers to national or local laws, international laws, and rules and regulations that influence organizational management

A

Politico-legal situation

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36
Q

Companies involve the use of varied types of electronic gadgets

A

Technological situations

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37
Q

Increasing number of global competitors and markets

A

World and Ecological situations

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38
Q

Affected by the activities of the organization

A

Stakeholders

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39
Q

Patronize the organization’s products and services

A

Costumers

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40
Q

They are the one who ensure the organization’s continous flow of needed and reasonably priced input or materials

A

Supplier

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41
Q

A special-interest groups that try to exert influence on the organization’s decisions or actions

A

Pressure groups

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42
Q

Provide the company with the financial support it needs

A

Investors or owners

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43
Q

Those who work for another or for an employer in exchange of salaries or wages

A

Employees

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44
Q

Adapting to environmental uncertainties must start with developing a ____________

A

Competitive mindset

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45
Q

An individual’s ability to favorably receive and adjust to an unfamiliar way of doing things

A

Cultural intelligence

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46
Q

Refers to cultures where in people tend to do one thing at a time.

A

Monochronic cultures

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47
Q

More flexible as regards time

A

Polychronic cultures

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48
Q

Society accepts or rejects the unequal distribution of power among people in organization and the institution of society

A

Power distance

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49
Q

Total domestic and foreign output claimed by the residents of a country

A

Gross national product (GNP)

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50
Q

Total final output of goods and services produced by the country’s economy

A

Gross domestic product (GDP)

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51
Q

Rate at which central banks will exchange the country’s currency for another

A

Currency exchange product

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52
Q

Society is uncomfortable with risk, change,and situational uncertainty

A

Uncertainty avoidance

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53
Q

Society emphasizes individual accomplishments versus collective accomplishments

A

Individualism - collectivisim

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54
Q

Society values assertiveness and feelings of material success versus concern for relationships

A

Masculinity - femininity

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55
Q

Society emphasizes short-term thinking versus greater concern for the future or long - term thinking

A

Time orientation

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56
Q

Ensures that the present needs of a particular generation are fully met without endangering the ability of future generation to also fully meet their own needs

A

Sustainable economic

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57
Q

Process which includes not only economic growth or the increase in the given amount of goods and services produced by the country’s economy

A

Economic develop

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58
Q

The distinct stages involved In the total process of economic development in a particular country

A

Economic development phases

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59
Q

Increase in the given amount of goods and services produced byvthe economy’s earning

A

Economic growth

60
Q

Ensure that the present needs of a particular generation are fully met without endangering the ability of future generation to also fully meet their own need

A

Sustainable economics development

61
Q

A collection of people working together to achieve a common purpose

A

Organization

62
Q

People working together to achieve the organization mission,vision, goals, and objectives

A

Business organization

63
Q

Set of beliefs and values shared by organization members

A

Organizational culture

64
Q

Refers to business organizations with few department, centralized authority with a wide span of control, and with few formal rules and regulations

A

Simple business organization

65
Q

Business organization that group together those with similar or related specialized duties

A

Functional business organizations

66
Q

Business organization made up of separate business units that are semi-autonomous or semi-independent

A

Divisional business organization

67
Q

Maintaining their organizational stability through income generation and profit-making activities

A

Profit business organization

68
Q

Providing service to clients without expecting monetary gains or financial benefits for their endeavors

A

Nonprofit organization

69
Q

These are formed to meet today’s changing work environment

A

Open/flexible business organizations

70
Q

A process that involves the setting of the organization’s goals, establishing strategies for accomplishing those goals

A

Planning

71
Q

The identification of target or desired ends that management wants to reach

A

Goal-Setting

72
Q

A mental image of shat the organization will be in the future

A

Vision

73
Q

Basic purpose of an organization and range of their operations

A

Mission

74
Q

Steps needed in order to attain desired end

A

Objectives

75
Q

Completeness of planning coverage.

A

Comprehensiveness

76
Q

Very detailed, clearly defined plans where in objective are Cleary stated and could easily be understood

A

Specificity

77
Q

Refers to the number of times or instances a plan may used

A

Frequency

78
Q

How many use of plan in strategical plans?

A

Single use

79
Q

How many used plan in operational plan?

A

Several times

80
Q

Establish the organization’s overall goals and apply to the entire firm

A

Strategic plans

81
Q

Comprehensive plan for the entire organization covering time frame,specific purpose, frequency of used and others

A

Organizational plan

82
Q

Plans that apply to a particular units area only

A

Operational plan

83
Q

Plans that go beyond three years

A

Long-term plans

84
Q

Plans that cover one year or less

A

Short-term plans

85
Q

Plans that are flexible or give general guidelines ony

A

Directional plans

86
Q

Plans that are Cleary stated and which have no room for interpretation

A

Specific plans

87
Q

Plans used or stated once only as this applies to the entire organization

A

Single-use plans

88
Q

Plans that are ongoing

A

Standing plans

89
Q

Top level planning which involves making decisions about the organization’s long-term goal

A

Strategic planning

90
Q

Middle level management planning which refers to produces and transformation of strategic plan with specific goals

A

Tactical planning

91
Q

Is lower level Management planning which involves routine tasks repeatedly done by the firm’s lower level units

A

Operational planning

92
Q

Represent crossing a threshold and actuates or initiates a mechanism or reaction that may lead to a radically different state of affairs

A

Trigger point

93
Q

Attempt to predict what may happen in the future

A

Forecasting

94
Q

Planning techniques that involves comparison of company’s practices/technologies with those of other companies

A

Benchmarking

95
Q

Forecast used may either be ____________ or _______________

A

Quantitative or qualitative

96
Q

Must be prepared by managers, ready for implementation when things do not turn out as they should be

A

Contingency plans

97
Q

States of affairs must be identified and alternative plan must be prepared in order to meet the changes or challenges in the future

A

Scenario planning

98
Q

People who will be affected by the plan and those who will be asked to implement them in all planning steps

A

Participatory planning

99
Q

Is a process which begins with problem identification and ends with the evaluation of implemented solution

A

Decision-making

100
Q

A decision that is repetitive and can be handled using a routine approach. Such repetitive decision applies to resolving structured problems which are straightforward, familiar, and easily defined

A

Structured or programmed decision

101
Q

Applied to the resolution of problems that are new or unusual, and for which information is incomplete

A

Unstructured or nonprogrammed decisions

102
Q

Depends on how much time has been developed to making decisions

A

Timeline

103
Q

Depends upon the value and belief system of the decision maker

A

Value and belief of decision-makers

104
Q

Decision taken have to be in the boundary or within the limits of these policies

A

Policies of organization

105
Q

These are situation in which a manager can make precise decisions because the result of all alternatives are known

A

Certainty conditions

106
Q

A more common condition in deciding problems

A

Risk or uncertainty conditions

107
Q

involves assigning tasks. grouping tasks into departments, delegating authority and allocating resources across the organization

A

Organizing

108
Q

involves assigning different tasks to different people in the organization’s different work units.

A

Division of labor

109
Q

another process in the organization’s internal environment which involves the collaboration and coordination of its different work units or work divisions.

A

Integration or integration of work unit

110
Q

a system made up of tasks to be accomplished, work movements from one work level to another work levels in the system

A

Organization structure

111
Q

process in which different individuals and units perform different task. It is also the reference of dividing the labor based on the skills performed by their employees.

A

Specialization

112
Q

clears issues related to authority rights, responsibilities, and reporting
relationships.

A

Vertical structure

113
Q

It refers to the departmentalization of an organization into smaller work units as tasks become increasingly varied and numerous.

A

Horizontal structure

114
Q

it is a collection of independent, usually single function organizations/companies that work together in order to produce a product or service.

A

Network structure

115
Q

Deal directly with the firm’s primary goods and services

A

Line departments

116
Q

Support the activities of the line departments

A

Staff departments

117
Q

Subdivisions are formed based on specialized activities

A

Functional approach

118
Q

Department are formed based on management of their product,costumers, or geographic areas covered

A

Divisional approach

119
Q

A hybrid form of departmentalization where managers and staff personnel reports to the superior

A

Matrix approach

120
Q

The manners in which a management achieves the right combination of integration of the organization’s operation

A

Organizational design

121
Q

Pertain to the usual or old - fashioned ways

A

Traditonal theories

122
Q

Refers to contemporary or new design theories

A

Modern theories

123
Q

This organizational design has a centralized authority figure and has very little formalization of work

A

Simple

124
Q

This organizational design groups together similar or related specialties

A

Functional

125
Q

This organizational design is made up of separate business division or units

A

Divisional

126
Q

Made up of work groups or teams

A

Team design

127
Q

Refers to an organization design where specialists from different work on projects that are supervised by a project manager

A

Matrix-project design

128
Q

This design result in a double chain of command where in workers have two managers

A

Matrix-project design

129
Q

An organizational design where employees continuously work on a project

A

Project design

130
Q

There are no hierarchical levels that separates employees, no departmentalization, and no boundaries that separate the organization from costumers, suppliers, and other stakeholders

A

Boundary-less design

131
Q

Refers to assigning in a new or additional Task to a subordinates

A

Delegation

132
Q

The right to act legally or officially

A

Authority

133
Q

The sates of being answerable legally and morally for the discharge of duty

A

Responsibility

134
Q

Us to be liable to be called to explain

A

Accountability

135
Q

Refers to organizations formed by the company owner or manager to help the firm accomplish it’s goal

A

Formal organizations

136
Q

Refers to organizations that exist because of friendship or common interests

A

Informal organizations

137
Q

may be defined to mean either a group of individuals and factors and their relationships or to the process itself.

A

Organization

138
Q

the activity or process which coordinates, directs and controls the activities of all other parts.

A

Management

139
Q

Implemented to help increase organizational productivity and service quality.

A

Management theory

140
Q

asserts the managers make decisions based on the situation at hand rather than a “ one size fits all” method.

A

Contingency theory

141
Q

manager who understand and recognize hoe different system affect a worker and hoe a worker affects the systems around them.

A

System theory

142
Q

this theory is made up of a variety of parts that work together to achieve a goal.

A

System theory

143
Q

This theory recognizes that change is inevitable and rarely controlled.

A

Chaos theories

144
Q

change in constant.

A

Chaos theories

145
Q

the management theory an individuals chooses to utilize is strongly influenced by beliefs about worker attitudes.

A

Theory X and Y

Organization And Management (1 decks)

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