chapter 10

Question 1

team development by tuckman

Answer 1

forming
storming
norming
performing

Question 2

team development by aubrey fisher

Answer 2

orientation
conflict
emergence
reinforcement

Question 3

primary tension

Answer 3

the social unease and inhibition that accompany the getting acquainted period in a new group

Question 4

secondary tension

Answer 4

the frustrations and personality conflicts experienced by group members as they compete for social acceptance, status and achievement

Question 5

group cohesiveness

Answer 5

the mutual attraction that holds the members of a group together

Question 6

group role

Answer 6

a pattern of behaviours associated with an expected functions within a particular group context

Question 7

task role

Answer 7

helps a group achieve its goal and accomplish its work

Question 8

social role/ maintenance role

Answer 8

helps a group manage relationship and affects the group climate

Question 9

self-centered role/ individual role

Answer 9

focus attention on individual rather than group

Question 10

Times when collaboration in groups and teams is not recommended

Answer 10

• When the group or team has limited time
• When an expert already has the answer
• When the information is available from other research sources
• When the group or team is entrenched in unmanageable conflict.

Question 11

effective meetings have

Answer 11

chair person
scheduled
structure

Question 12

leaders vs. leadership

Answer 12

leader - person

leadership - behaviour

Question 13

democratic leaders

Answer 13

are usually the best

Question 14

autocratic leaders

Answer 14

may have advantages in crisis or chaotic situations

Question 15

laissez-faire leaders

Answer 15

may only succeed in mature, productive groups

Question 16

weakness of theory

Answer 16

if leaders are only one style, they cannot adapt to difference types of groups and group goals

Question 17

interpersonal conflict

Answer 17

• when people are independent
• are mutually aware of incompatible goals
• perceive each other as interfering

Question 18

the greater the interdependency

Answer 18

• the greater the # of issues on which conflict can centre

- the greater the impact of the conflict on the individuals and the relationships

Question 19

conflict styles

Answer 19

competing 
avoiding 
accommodating 
collaborating
compromising

Question 20

competing

Answer 20

i win you lose

Question 21

avoiding

Answer 21

i lose, you lose

Question 22

accomodating

Answer 22

I lose, you win

Question 23

collarborating

Answer 23

i win you win

Question 24

compromising

Answer 24

i win you lose, you win i lose

Question 25

Verbal Aggressiveness:

Answer 25

Unproductive
Destructive
Reciprocal

Question 26

Argumentativeness:

Answer 26

Constructive
Leads to relationship satisfaction
Increases power of persuasion