Chapter 14 Flashcards
Focuses on discovering innovative approaches to
satisfying a company’s customer value and business
value goals with the support of IT.
Business/IT planning proceSS
Concerned with the use of hardware, software,
network, and IS personnel resources within the
corporate or business unit.
IS operations management
Managing business/IT planning and the IS function within a company
Managing information
technology
A conceptual design, or blueprint, of an organization’s IS/IT functions, hardware, and software created by a strategic business/IT planning process.
. IT architecturE
Many organizations have both centralized and
decentralized IT units
Centralization or decentralization
of IT
Managing the creation and implementation of new business applications.
Application development
management
End users need liaison, consulting, and training
services.
User services
Involves recruiting, training, and retaining qualified
IS personnel
IT staff planning
Corporate locations for computer system
operation
Data center
Rapidly changing technological developments
must be anticipated, identified, and implemented
Technology management
A relocation of an organization’s business processes (including production/manufacturing) to a lower-cost location, usually overseas.
Offshoring
The executive responsible for strategic business/
IT planning and IT management.
Chief information officer
(CIO
The executive in charge of researching and implementing new information technologies.
Chief technology officer (CTO)
Software that helps monitor and control computer
systems in a data center.
System performance monitor
The cost of IS services may be allocated back to
end users.
Chargeback systems
