Chapter 15: How Facility Management Fits In Business Flashcards
A typical management study consists of all of the following steps except:
A. Gathering information
B. Obtaining management approval
C. Developing conclusions
D. Developing alternative strategies
B. Obtaining management approval
The most visible indicator of how priorities are set is the:
A. Facility department mission statement
B. Annual report
C. Corporate mission statement
D. Budgeting process
D. Budgeting process
One way to measure workload is by taking into account the size of a space and the:
A. Budget
B. Churn rate
C. Type of customer
D. Age of building
B. Churn rate
By understanding corporate goals and major factors that influence corporate direction, such as market conditions, the facility manager can:
A. Avoid project budgetary overrule and shortfalls
B. Participate strategically in corporate affairs
C. Prevent resentment or panic from staff members
D. Justify facilities department discretionary spending
B. Participate strategically in corporate affairs
To make a good impression on visitors, facility departments traditionally give the most attention to:
A. Landscaping
B. Signage
C. The exterior shell
D. Entry lobbies
D. Entry lobbies
When deciding how best to provide information, all of the following are factors to consider except:
A. What purpose will be served
B. How the information will be stored
C. Who will see the information
D. How is the information packaged
B. How the information will be stored
The first step in developing recommendations and strategy for a facility department is to:
A. Explore options
B. Compare company debt and income
C. Develop basic criteria
D. Gather information
D. Gather information
If a company must juggle priorities to react quickly to external forces, such as volatile competition in overcrowded markets, strategic planning:
A. Is difficult or impossible
B. Is very informal and unstructured
C. Should be very basic and open ended
D. Should be highly developed
D. Should be highly developed
A row of management offices, each with its own style of furniture, carpet color, and wall finishes, suggests:
A. A centralized management style
B. Independent thinking
C. Careless management
D. Tight-knit social ties among management
B. Independent thinking
As mergers, acquisitions; and downsizing’s have become more prevalent, accurate assessment of the churn rate has become:
A. More difficult
B. Less difficult
C. More important
D. Less important
A. More difficult
Facility managers can learn much by discussing their companies various programs or product lines with:
A. Clients
B. Compliance officers
C. Key corporate managers
D. Outsourced employees
C. Key corporate managers
Facility management departments are unique because they need:
A. Wider access to all corporate groups
B. Various amounts of equipment
C. More flexible deadlines
D. A larger budget
A. Wider access to all corporate groups
Which of the following will make facility customers more likely to cooperate?
A. Being offered compensation
B. Being informed of how participation will benefit them
C. Having a relationship with the facility management team
D. Feeling heard
B. Being informed of how participation will benefit them
Benchmarking is used to measure the performance of a facility management department. One key aspect that gets reviewed is:
A. What materials are used
B. Whether the department goes over budget
C. Friendliness
D. Responsiveness
D. Responsiveness
