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Utility Test > Chapter 2 Program and Personnel Management > Flashcards

Chapter 2 Program and Personnel Management Flashcards

1
Q

SWOT

A

Strengths, weaknesses, opportunities and threats

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2
Q

Process by which limited tree work is scheduled on a specific area of the network where short or outages are occurring. Example: P1s

A

Hotspotting

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3
Q

Triple constraint

A

Time, cost and scope

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4
Q

Relationship that dictate when tasks in the work breakdown structure begin and end

A

Dependencies

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5
Q

Accounting configuration for expenditures that do not generate income

A

Cost center

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6
Q

Sources of revenue

A

Profit centers

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7
Q

Monetary outlay for relatively large sums of money invested over multiple yrs

A

Capital budget

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8
Q

Allocates funds by itemizing categories and accounts

A

Line item budgeting

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9
Q

A budgeting strategy that Stresses the goals and objectives of a program. Involves mission statements and performance measures.

A

Performance budgeting

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10
Q

Line items are organized into programs rather than accounts

A

Program budgeting

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11
Q

A variation of program budgeting that is more results than financially driven

A

Zero based budgeting

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12
Q

A contract Method of providing a service in which all costs are passed to contracting agency on an hourly basis

A

Time and material contract

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13
Q

Time and material agreements modified to promote productivity and work quality

A

Performance based contracts

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14
Q

Method of providing a service or product where an agreed upon amount is paid per unit of work completed

A

Unit price contract

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15
Q

Awarded on the basis of a single price of an entire job or a set amount of work

A

Lump sum

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16
Q

Clearing for a new distribution line is likely to be paid for by a _____ budget

A

Capital

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17
Q

_______ are documents that describe, instruct and direct work results

A

Specifications

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18
Q

A structure is a prioritized outline of job components that must be completed for a successful PR outcome.

A

Work breakdown

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19
Q

What brush factor best determines low volume foliar versus high volume foliar application appropriateness & selection?

A

Density

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20
Q

Depreciation can be either_______
-_______ in which costs are spread out over a lifetime of an item, or ______ in which the
The amount of depreciation taken is higher immediately after the purchase of an item.

A

straight-line; accelerated

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21
Q

Relative to the cost of routine maintenance, reactive maintenance can cost ____
times as much

A

5

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22
Q

Disaster Management Cycle:

A

Planning
Response
Recovery/Lessons Learned
Mitigation
Process starts over

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23
Q

People with an interest or concern in an organization & its decisions are known as

A

stakeholders

24
Q

Project management stratification of the entire scope of work needed to accomplish a project’s objectives

A

work breakdown structure

25
Q

Because of high turnover among contractors who perform
VM, safety & basic job skill training tends to have a higher priority than ____ training

A

Communications

26
Q

project management, the longest period of time a series
of tasks requires from project beginning to end:

A

critical path

27
Q

Three types of dependencies:

A

mandatory, discretionary, & external

28
Q

survey of the volume of work; may be done by
comprehensive inventories or sampling

A

workload assessment

29
Q

classification scheme for hurricane intensity based on the maximum surface wind speed and the type and extent of damage done by the storm.

A

The Saffir-Simpson Scale

30
Q

Which type of dependency is one in which one task cannot
begin until another activity has ended?

A

Mandatory

31
Q

much compatible vegetation as possible should be left
within
___ near bodies of water

A

buffer areas

32
Q

are scheduling tools that provide a visual
means of tracking a project.

A

Gantt charts

33
Q

Utilities & contractors have two predominant budget
classifications:

A

capital & operational

34
Q

Standardized on-scene incident management approach that
allows responders to adopt an integrated organizational
structure:

A

Incident Command System

35
Q

Budget that finances day-to-day activities, including salaries
rent, utilities, & supplies

A

operating budget
(aka maintenance budget)

36
Q

Five operational budget formats

A

Line-item
Performance
Program
Zero-based
Entrepreneurial

37
Q

A contract that is a results oriented method of providing a service that focuses on the outputs, quality or outcomes, including the achievement of specific, measurable performance standards and requirements

A

performance based contracts

38
Q

departments that are responsible for securing contracts

A

Procurement

39
Q

accounting of all vegetation that could potentially affect
management objectives

A

comprehensive evaluation

40
Q

Four characteristics of trusted leaders:

A

Constancy
Congruity
Reliability
Integrity

41
Q

Four steps to establish Tree Protection Zone:

A

Evaluate species tolerance
Identify tree age (young, mature, overmature)
Find the distance from the trunk that should be protected
based on trunk diameter
Calculate the optimum radius for the tree protection zone

42
Q

Goals should be based on:

A

key performance indicators

43
Q

Rights that guarantee an employee the right to Union
representation during an investigatory interview:

A

Weingarten rights

44
Q

Called expenditures control, target based or envelope budgeting. Most commonly used by VM. Executives set a budget that allows managers to plan work in the context of company goals and policies.

A

Entrepreneurial budgeting

45
Q

Entrepreneurial budgeting

A

Called expenditures control, target based or envelope budgeting. Most commonly used by VM.

46
Q

Contractual target against which a contractor is evaluated.

A

Key performance indicators

47
Q

Type of preventive maintenance performed continuously or at intervals, using field data to diagnose and monitor a condition or system

A

Predictive maintenance

48
Q

Dependencies Developed by managers to meet specific objectives

A

Discretionary dependencies

49
Q

Relationship between a task under the direction of a project management team and an action outside of their control

A

External dependencies

50
Q

Contract without a set expiration date

A

Evergreen contract

51
Q

What does SMART stand for

A

Specific, measurable, achievable, relevant, timely

52
Q

3 different approaches to work planning

A

Cycle based, results based and crisis management

53
Q

Capital budgets consist of:

A

Fixed assets, durable items like buildings, machinery, equipment, vehicles furniture and computers

54
Q

Operating and maintenance budget includes:

A

Salaries, rent, utilities, and supplies

55
Q

Program manager

A

Advise stakeholders, review projects, ensure resource availability, audit and QA, mentor project teams, plan strategy

56
Q

Project manager

A

Plan projects, track progress, control resources, manage risks, estimate, communicate

57
Q

Advantages and disadvantages of dynamic cycle

A

Resource directed based on actual field conditions
Easier to maintain mandated clearance distances

Increased inspection cost
Can devolve to reactive maintenance

Utility Test (7 decks)

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