Chapter 2 System analyst and Project Manager

Question 1

Roles of a system analyst

Answer 1

Roles of system analyst:
1. Consultant - help solving is issues
2. Supporting Expert - serves as a supporting role in a project
3. Agent of Change - a catalyst for change and working with others towards the change

Question 2

Skills of a system analyst

Answer 2

Skills of system analyst:
1. Analytical skills
2. Management skills
3. Technical skills
4. Interpersonal skills

Question 3

Roles and skills of a project manager

Answer 3

• Leadership is essential
• project planning
• project scheduling
• project monitoring and controlling
• project reporting

Question 4

Resistance to change:
- Reasons
- Effects
- Methods to overcome

Answer 4

Reason - a threat to job security and reduction in social satisfaction
Effects - giving out inaccurate information and displaying an attitude of indifference
Methods to overcome - keep them informed, extend necessary training, and seek employee participation