Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

JC Business > Chapter 26 - Industrial Relations > Flashcards

Chapter 26 - Industrial Relations Flashcards

1
Q

Industrial relations

A

Refers to the relationship that exists between employers and employees in a particular workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the benefits of a good industrial relationship to the employer?

A

○Workers won’t go on strike because problems will be solved quickly. So the firm won’t lose money or customers
○The employees will be happy in their work and happy workers work harder, leading to higher profits
○The firm will have a good name among the general public so sales and profits will increase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the benefits of a good industrial relationship to the employee?

A

○Workers won’t have to go on strike because problems will be solved quickly so the employees won’t lose wages or their job
○The employees will be happy in their work and their will be a good atmosphere in the work place
○The firm will have a good name among the general public and employee morale will increase

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Trade union

A

An organisation of workers whose main objectives are to protect the jobs of their members and improve their pay and working conditions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the functions of a trade union?

A

○Protect the jobs of its members
○Try to improve members working conditions
○Try to increase members’ pay
○Stand up for members if they are involved in a trade dispute with their employer and try to solve this problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the four types of trade unions in Ireland?

A
  • Craft Unions
  • Industrial Unions
  • General Unions
  • Professional (White-Collar) Unions
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are craft unions?

A

Members of these unions usually have a particular trade, craft or skill, such as an electrician or a carpenter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Give two examples of Craft Unions

A

○The Technical, Engineering and Electrical Union (TEEU)

○The National Union of Sheet Metal Workers in Ireland

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are industrial unions?

A

Unions whose member all work in the same industry. They are popular in Europe but not so common in Ireland

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Give an example of an Industrial Union

A

Irish Bank Officials Association (IBOA)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are general unions?

A

Unions whose members come from many different industries. They tend to be very large

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Give two examples of General Unions

A

○Services, Industrial, Professional & Technical Union (SIPTU)
○Irish Municipal Public & Civil Trade Union (IMPACT)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What are professional (white-collar) unions?

A

Unions whose members have professional qualifications or work in the service industry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Give two examples of Professional (White-Collar) Unions

A

○The Association of Secondary Teachers in Ireland (ASTI)

○The National Union of Journalists (NUJ)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Shop Steward

A

Person elected by the trade union members to represent them in the workplace

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the main functions of the shop steward?

A

►Encourage workers to join the trade union
►Collect trade union membership fee
►Help workers solve problems they may have with their employer
►Give information from the head office to the members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

What is an industrial dispute?

A

When a serious disagreement happens between management and workers, it is called an industrial dispute

18
Q

What are the main causes of an industrial dispute in Ireland?

A

○Worker is sacked
○Workers are denied an increase in pay
○Workers are not happy with their conditions of employment
○Not happy with working conditions
○Workers feel they were treated unfairly
○Worker is being asked to do the work of another worker
○Employer refuses to allow their employees to join a trade union/refuses to talk to the shop steward

19
Q

What is it called when one worker is asked to do the work of another worker?

A

Demarcation dispute

20
Q

What are the different types of strikes?

A
  • Official strike
  • Unofficial strike
  • Sympathetic strike
  • Wildcat/lightning strike
  • Work to rule
21
Q

Official strike

A

Has the support of the ICTU

22
Q

What steps must be taken for a strike to be called an official strike?

A
  • Trade union organises a secret vote in which members decide if they want to strike
  • If they vote yes, the trade union asks the ICTU for support
  • The employer is given a weeks notice of the worker’s intention to stop work and strike
23
Q

Unoffical strike

A

Workers decide to go on strike without agreement of the trade union or ICTU

24
Q

Why are unofficial strikes bad?

A

○Usually no vote, so the views of all workers have not been listened to
○No notice given to employer so they have no time to find a solution
○No strike pay for workers

25
Q

Sympathetic strike

A

Workers who have no problems with their employer go on strike to support their colleagues who do

26
Q

Describe a wildcat/lightning strike

A

○A.k.a a go-slow
○Workers come to work as normal
○Workers refuse to do overtime
○Workers refuse to perform certain task, however they do still do their other duties outlined in their contract so they can’t be dismissed or have their wages stopped
○So, management is forced to act to solve problems

27
Q

How would you solve a trade dispute?

A
  1. Employee should discuss the problem with the shop steward who should bring it to the attention of management
  2. HR manager should discuss the problem with the shop steward to see if a solution can be found
  3. If no solution is found, shop steward should pass the problem on to the Trade Union head office. Trade union employs specially trained people who’ll contact the firm and try and solve the problem
28
Q

What does the Labour Relations Commission do?

A
  • Set up by the government to help solve trade disputes
  • LCR provides trained person who will bring the employer and employees together to discuss the problem
  • Both parties are given a chance to tell their part of the story
29
Q

Conciliation

A

Process of bringing two sides of a dispute together to discuss the problem and try to reach a solution they both accept

30
Q

What is the Labour Court and what is is for?

A
  • If the LRC doesn’t solve the problem, it may be investigated by the Labour Court
  • There are 3 people on each Labour Court committee who listen to both sides then make a decision
31
Q

Arbitration

A

Where an independent person listens to both sides of a dispute and makes a decision about how the dispute should be solved

32
Q

Equality officer

A

Investigates disputes where the employee is complaining of being unfairly treated at work

33
Q

What does the Rights Commissioner do?

A
  • Investigates disputes that involve only one worker in a firm
  • If the employee is not happy with the decision, they can take the complaint to the Employment Appeals Tribunal
34
Q

What does the law say about unfair dismissal?

A 
Workers can't be dismissed because of:
○Worker's political/religious beliefs
○Race/colour
○Pregnancy
○Being a member of a trade union
35
Q

What does the law say about fair dismissal?

A

Dismissal is fair if:
○The worker has a bad behaviour
○The worker’s not qualified or able to do their job
○There’s no work for them to do i.e made redundant

36
Q

What does the law say about equality in the workplace

A
  1. All employees who do the same work must get the same pay, unless they have been with the firm longer of have better qualifications
  2. Everyone must be treated equally when it comes to hiring new workers, training staff and choosing staff for a promotion
37
Q

What is the ICTU?

A

○Irish Congress of Trade Unions
○Governing body for Trade Unions in Ireland
○Voluntary organisation and it represents the trade unions who join it

38
Q

What are the main functions of the ICTU?

A
  • Provide advice and training to trade unions and their members
  • Help trade unions solve disputes they may have with their employers
  • Try to improve pay and working conditions of all trade union members
39
Q

What is IBEC?

A
  • Irish Business and Employers Confederation
  • Organisation to represent employers and give them advice and information
  • It is the national umbrella organisation for businesses and employers in Ireland
  • Most employers are members
40
Q

What are the main functions of IBEC?

A

○Give advice to member firms
○Be an important source of knowledge, influence and connections for its members
○Represent member firms at Labour Court and LRC

JC Business (30 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions