Chapter 3

Question 1

what should the patient wear during the interview

Answer 1

regular street clothes, except in an emergency; they will usually take it off during an examination

Question 2

what is the goal of the interview

Answer 2

to record a complete health history, identifies health strength, and bridges data collection and physical examination

Question 3

which type of communication can be more reflective of true feelings

Answer 3

nonverbal communication

Question 4

what are the 4 internal factors

Answer 4

liking others, empathy, ability to listen, and self-awareness

Question 5

this internal factor is described as “feeling with the person rather than like the person”

Answer 5

empathy

Question 6

this is the physical setting

Answer 6

external factors

Question 7

How far should you and the patient be during the interview

Answer 7

4 to 5 feet

Question 8

how should the lighting be during the interview

Answer 8

sufficient so you can see each other clearly, but avoid strong, direct lighting that may cause squinting

Question 9

how should the seating be during an interview

Answer 9

Equal status seating: both you and the patient should be comfortably seated at eye level, placing the chairs at 90 degrees

Question 10

when should you use open-ended questions

Answer 10

to begin the interview, to introduce a new section of questions, and whenever the person introduces a new topic

Question 11

when should you use closed or direct questions

Answer 11

to speed up the interview, and when you need specific facts such as past medical history

Question 12

this type of response encourages the patient to say more, it shows you are interested (mm-hmm go on, uh huh)

Answer 12

facilitation

Question 13

this type of response communicates that the patient has time to think

Answer 13

silences

Question 14

this type of response echoes patient’s words by repeating part of what the person just said

Answer 14

reflection

Question 15

this type of response names a feeling and allows its expression; strengthens rapport

Answer 15

empathy

Question 16

this type of response is useful when the person’s word choice is ambiguous or confusing

Answer 16

clarification

Question 17

Don’t worry, I’m sure you and your baby will be fine is which of the 10 traps of interviewing

Answer 17

false assurance

Question 18

Dr. Compton just told me I have to have surgery and that if I don’t, I won’t be able to get pregnant. What would you do? is which of the following 10 traps of interviewing

Answer 18

giving unwanted advice

Question 19

I know best because I’m the nurse is which of the following 10 traps

Answer 19

Using authority

Question 20

saying someone passed on is which of the following 10 traps

Answer 20

using avoidance language

Question 21

There is a lump in THE left breast is which of the following 10 traps

Answer 21

distancing

Question 22

using the term myocardial infarction instead of heart attack is which of the following 10 traps

Answer 22

medical jargon

Question 23

asking a client, You smoke, don’t you? is which of the following 10 traps

Answer 23

using leading or biased questions

Question 24

cutting in when you think you know what the person will say is which of the following 10 traps

Answer 24

interrupting

Question 25

Why did you wait so long before coming to the hospital if you were having chest pain is which of the following 10 traps

Answer 25

using why questions

Question 26

sharply localized pain is often indicated by using

Answer 26

one finger

Question 27

what is the primary method of communicating with an infant (birth to 12 months)

Answer 27

nonverbal communication

Question 28

what 4 “elderspeak” should you avoid

Answer 28

diminutives, inappropriate plural nouns, tag questions, shortened sentences, slow speech rate, and simple vocabulary that sounds like baby talk

Question 29

the belief that heterosexuality is the only natural choice and assumes that everyone is or should be heterosexual

Answer 29

heterosexism

Question 30

what style of translating should you use during an interview

Answer 30

line-by-line