Chapter 3: Emotions Flashcards
Differentiate between emotions and moods.
Emotions; Intense, discrete, and short-lived feeling experiences that are often caused by a specific event.
Moods; Feelings that tend to be longer lived
and less intense than emotions and that lack a contextual stimulus.
Identify the sources of emotions and moods.
Personality
Some people experience certain moods and emotions more frequently than others
- Affect intensity: experiencing the same emotions with different intensities
Time of day
People vary in their moods by time of day
Day of the week
People tend to be in their best mood on the weekend
Weather
Illusory correlation. No impact according to research
Stress
Increased stress worsens moods
Sleep
Lack of sleep increases negative emotions and impairs decision-making.
Exercise
Mildly enhances positive mood
Age
Older people experience negative emotions less frequently
Sex
Women show greater emotional expression, experience emotions more intensely, and display more frequent expressions of emotions. Could be due to socialization.
Show the impact emotional labor has on employees.
Emotional labor: an employee’s expression of organizationally desired emotions during interpersonal transactions at work.
Emotional dissonance: when an employee has to project one emotion while simultaneously feeling another.
Describe affective events theory.
Employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction.
Describe emotional intelligence.
A person’s ability to:
- Perceive emotions in the self and others
- Understand the meaning of these emotions
- Regulate one’s emotions in a cascading model
Identify strategies for emotion regulation.
Effective emotion regulation techniques include:
- Acknowledging emotional responses to situations
- Venting
Apply concepts about emotions and moods to specific OB issues.
Selection – Employers should consider a factor in hiring for jobs that demand a high degree of social interaction
Decision Making – Positive emotions can increase problem-solving skills and help us understand and analyze new information
Creativity – Positive moods and feedback may increase creativity
Motivation – Promoting positive moods may give a more motivated workforce
Leadership – Emotions help convey messages more effectively
Customer Service – Customers “catch” emotions from employees, called emotional contagion
Job Attitudes – Emotions at work get carried home but rarely carry over to the next day
Deviant Workplace Behaviors – Those who feel negative emotions are more likely to engage in deviant behavior at work
Safety and Injury at Work – Bad moods can contribute to injuries on the job
