Chapter 4 Flashcards
framework for developing self awareness
- unconscious incompetence
- conscious incompetence
- conscious competence
- unconscious competence
unconscious incompetence
completely unaware
conscious incompetence
aware but unsure
conscious competence
aware and developing new habits
unconscious competence
new habits are automatic
stages of listening
- receiving
- evaluating
- understanding
- responding
- remembering
the HURIER listening model for effective listening
H earing U nderstanding R emembering I nterpreting E valuating R esponding
Poor listening habits
- defensive listening
- disruptive listening
- pseudolistening
- selective listening
- superficial listening
styles of listening effective
- empathic and objective listening
- nonjudgemental and critical listening
- surface and depth listening
- polite and impolite listening
- active and inactive listening
empathic and objective listening
see it from speakers point of view
non judgemental and critical listening
listen with an open mind and a view towards understanding
surface and depth listening
message have multiple levels of meaning
active and inactive listening
listening carefully and showing the speaker that you understanding their total message both in content and in feelings
function of active listening
- enables you to check understanding
- lets the speaker know you acknowledge and accept his or her feelings
- stimulates the speaker to explores his or her feelings or thoughts
techniques of active listening
- paraphrase the speaker’s meaning
- express understand of the speaker’s feelings
- asks questions
