Chapter 4 - 5 (?) 20171008 Flashcards
If an employee’s primary function in an organization is transforming resources into goods and services, then he or she is involved in ________
Operations Management (OM is the development and administration of activities involved in transforming resources into goods and services. Operations managers oversee the transformation process and the planning and designing of operations systems, managing logistics, quality, and productivity.
Operations management has the primary responsibility of ________
creating goods and services that satisfy customers (OM is the core of most organizations because it is primarily responsible for the creation of their goods and services)
Which of the following accurately describes the difference between the terms “operations” and “production”
Operations includes processes used in the making of both tangible and intangible products, whereas production is related only to tangible products.
Which of the following is true of the transformation process in operations management?
It is the conversion of resources such as labor, money, materials, and energy into goods, services, and ideas. (At the heart of the operations management is the transformation process through which inputs (resources such a labor, money, materials, and energy) are converted into outputs (goods, services, and ideas). The transformation process combines inputs in predetermined ways using different equipment, administrative procedures, and technology to create a product.)
How do operations managers ensure quality and efficiency during the transformation process of inputs into outputs
They take measurements at various points in the transformation process and compare them to established standards. (Operations managers control the transformation process by taking measurements (feedback) at various points in the process and comparing them to previously established standards. If there is any deviation between the actual and desired outputs, the manager may take some sort of corrective action).
Glen is a carpenter who performs home repairs and improvements for his customers. From the perspective of operations, the money he uses to purchase his tools and the electricity he uses to run his power saw are ________
Inputs. (The money used to purchase his tools and the electricity used to run his power saw are inputs. At the heart of OM is the transformation process through which inputs (resources such as labor, money, materials, and energy) are converted into outputs (goods, services, and ideas).
For the most organizations the ultimate objective is _______
for the produced outputs to be worth more than the cost of inputs.
When compared to service providers, the products of manufacturers are typically ________
more uniform (In manufacturing the high degree of automation available allows manufacturers to generate uniform outputs and thus, the operations are more effective and efficient.
For manufacturers, measuring productivity is fairly straightforward because _________
of the tangibility of their output. (and high degree of uniformity).
All of the following are true regarding the product design process EXCEPT
even in small companies, the product design process is always completed by a team. (false bc of “always”). (within a company, the engineering or R&D department is charged with turning a product idea into a workable design that can be produced economically. In smaller companies, a single individual may be solely responsible for this crucial activity. To create a product that satisfies consumers, OM must plan for the types and quantities of materials needed to produce the product, the skills and quantity of people needed to make the product and the actual processes through which the inputs must pass in their transformation to outputs.
From the perspective of manufacturers, standardization means ______
making identical interchangeable components or complete products. (With standardization, a customer may not get exactly what he or she wants, but the product generally costs less than a custom designed product.
K is a mechanic who fixes Honda cars. He orders parts directly from Honda bc its parts are created specifically to fit and function properly in its vehicles. Which advantage o standardization does this scenario illustrate ?
Standardized products function uniformly all the time, so customers get a product that meets their expectations.
Custom Computers builds computers so components can be installed in different configurations to meet certain needs of a customer. This is an example of ___
modular design (which involves building an item in self-contained units, or modules, which can be combined or interchanged to create different products. This allows for customers to mix and match components for customized design).
Dora is a premium jeweler. Its clientele includes movie stars, etc. It has a team of jewelry experts that design jewelry for each of its clients from scratch. Everything is made to meet the specific requirements of the clients, and no two jewelry pieces produced by this company has ever been identical. This is an example of ____
customization (making products generally unique).
A hospital can effectively handle a maximum number of 300 patients at any one particular time. This is referred to as its ______
capacity (maximum load an organizational unit can carry or operate. The unit of measurement may be a worker or machine, a department, a branch, or even an entire plant)
