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From Flashcardlet > Chapter 6 Understanding People:Management Concepts > Flashcards

Chapter 6 Understanding People:Management Concepts Flashcards

0
Q

A fire officer being given responsibility to direct and supervise firefighters, apparatus, equipment, facilities and other resources is an example of what?

A

Management Science

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1
Q

What is the systematic pursuit of practical results, using available resources?

A

Management science

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2
Q

What is one of the greatest challenges a fire officer will find?

A

Managing people is one of the greatest challenges of a fire officer

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3
Q

What are the 2 components of managing regarding workers and managers?

A

Workers get the job done

Managers direct and coordinate workers efforts

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4
Q
  • Scientific Management
  • Humanistic Management

These 2 schools of thought have built what type of management?

A

Human Resources Management is comprised of scientific and humanistic management

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5
Q

What management style did Frederick Winslow Taylor develop?

A

Scientific Management

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6
Q
  • breaking down work tasks
  • timing each element
  • fixing compensation based on timing
  • standardizing work tasks
  • consolidating a “planning department”

These are components of what type of management?

A

Scientific management components

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7
Q

What do these 4 principles belong to?

  • replace “rule of thumb” work methods
  • select train and develop each worker
  • cooperate with workers to ensure methods are being followed
  • division of work: managers think, workers work
A

Taylors 4 principles of scientific management

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8
Q

Which study investigated the effects of varying crew size, first apparatus arrival time, and response time on firefighter safety/overall task completion and interior residential tenability?

A

Multi phase firefighter safety and deployment study

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9
Q

Does the scientific management style value the person or the organization?

A

scientific management style values the organization

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10
Q

Does the humanistic management style value the person or the organization?

A

humanistic management style values the person

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11
Q

What is the effect called, when people being studied improved their performance because of attention they received (being watched)

A

The Hawthorne effect is the result of improved performance because people are being studied

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12
Q
  • Douglas McGregor
  • Abraham Maslow

Are 2 important theorists for what type of management

A

2 Theorists for humanistic management

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13
Q

Theory X and Theory Y are two theories developed by whom?

A

McGregor developed Theory X and Theory Y

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14
Q

According to McGregor, what type of people do not like to work and they need to be closely controlled?

A

Theory X people do not like to work and need to be closely controlled

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15
Q

According to McGregor which type of people like to work and need only be encouraged?

A

Theory Y people like to work and need only be encouraged

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16
Q

Whose responsibility is it to steer the efforts of the workplace in the right direction?

A

It is the fire officer’s responsibility to steer the efforts of the workforce in the right direction

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17
Q

Per Maslow’s hierarchy of needs, how are the needs of humans arranged?

A

Human needs are arranged like a ladder or pyramid per Maslow

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18
Q

Maslow’s hierarchy of needs consists of how many levels?

A

there are 5 levels in Maslow’s hierarchy of needs

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19
Q

What level of Maslow’s theory represents physiological needs?

A

Level 1 is physiological needs

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20
Q

What level of Maslow’s theory represents safety, security and order?

A

Level 2 represents safety, security and order

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21
Q

What level of Maslow’s theory represents social needs and affection?

A

Level 3 represents social needs and affection

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22
Q

What level of Maslow’s theory represents esteem and status?

A

Level 4 represents esteem and status

23
Q

What level of Maslow’s theory represents self-actualization?

A

Level 5 represents self actualization

24
Q

What two theorists managerial grid assumes decisions and actions are based on

  • concern for people
  • concern for results
A

Blake and Moutons managerial grid

25
Q

“crew rescue management” was adopted by what theory?

A

Grid theory has been adopted as “crew rescue management”

26
Q

Blake and Mouton managerial grid consists of how many managerial styles?

A

Blake and Moutons grid consists of 5 managerial styles

27
Q

Per Blake and Mouton evading and eluding is what type of managerial style

A

Indifferent is the evade and elude managerial style

28
Q

Per Blake and Mouton direct and dominate is what managerial style?

A

Controlling is the direct and dominate managerial style

29
Q

Per Blake and Mouton yield and comply is what managerial style?

A

Accommodating is the yield and comply managerial style

30
Q

Per Blake and Mouton balance and compromise is what managerial style?

A

Status Quo is the balance and compromise managerial style

31
Q

Per Blake and Mouton contribute and commit is what managerial style?

A

Sound is the contribute and commit managerial style.

32
Q
  • indifferent
  • controlling
  • accomodating
  • status quo
  • sound

These 5 managerial styles make up whose managerial grid?

A

Blake and Moutons managerial grid and its 5 managerial styles

33
Q
  • human resources planning
  • employee relations
  • staffing
  • human resources development
  • performance management
  • compensation benefits
  • employee health, safety and security

These are all functions of what aspect of company management?

A

These are the functions of Human Resources Management

34
Q

What is the process of having the right number of people in the right place at the right time?

A

Human Resource Planning

35
Q

All activities designed to maintain a rapport with the employees is an example of what type of relations?

A

Employee (labor) relations

36
Q

What is the process of attracting, selecting and maintaining an adequate supply of labor?

A

Staffing

37
Q

The process of creating all activities to train and educate the employees is called what?

A

Human resources development

38
Q

What is the purpose of a mission statement?

A

The purpose of a mission statement is designed to guide the actions of all employees

39
Q

Who must know and understand the fire departments mission statement?

A

The fire officer must know and understand the fire departments mission statement

40
Q

When completing assignments, who must determine the following?

  • which activities need to be completed?
  • when they must be completed
  • how long they will take
A

The fire officer must determine these factors regarding assignment completion

41
Q
  • Placing scheduled events on a monthly calendar
  • delegating duties

Are 2 things that can assist in what overall goal?

A

These are 2 things that can assist in making sure that activities are accomplished

42
Q

What is the type of management that is the process of setting performance standards and evaluating against those standards?

A

Performance management is the process of setting performance standards and evaluating against those standards

43
Q

A performance evaluation is a primary function of who?

A

a performance evaluation is a primary function of the fire company officer.

44
Q

What is a pay grade level that consists of steps?

A

a step and grade system is a pay grade level that consists of steps

45
Q

What is a pay system that has a base pay amount with additional compensation for good performance?

A

A merit based pay system is one with a base pay amount with additional compensation for good performance

46
Q

What is a pay system with a base pay amount with additional compensation for specialty skills?

A

A Skill based pay system is one with a base pay amount and additional compensation for specialty skills

47
Q

What are these examples of

  • retirement plans
  • payed holidays
  • vacation leave
  • sick leave
  • health, dental, vision and life insurance
A

These are examples of benefits

48
Q
  • Utilizing seat belts
  • following proper procedures
  • using PPE correctly

These procedures are?

A

Components to provide and promote a safe environment

49
Q

This type of supervision requires the officer to directly observe the actions of the crew.

A

Direct supervision

50
Q

The more dangerous the activity, the closer the direct supervision. -conversely-

A

The more direct the supervision, the less efficient the crew. -conversely-

51
Q

What is the goal of the fire officer regarding direct supervision?

A

The goal of the fire officer is to reduce the need for direct supervision

52
Q

Who should be familiar with the areas covered in the human resources policies and procedures?

A

The fire officer should be familiar with areas covered in HR policies and procedures

53
Q
  • federal laws
  • union contract
  • city regulations
  • departmental policies

These are the 4 borders of managing what?

A

These are the 4 borders of managing human resources

54
Q
  • fair labor standards act (FLSA)
  • cilvil rights act
  • age discrimination employment act (ADEA)
  • americans with disabilities act (ADA)
  • family and medical leave act (FMLA)
  • uniformed services employment & reemployment rights act (USERRA)
  • freedom of information act (FOIA)
  • health insurance portability and accountability act (HIPPA)
A

Commonly involved laws in managing human resources

55
Q

Who’s responsibility is it to make certain that policies comply with the laws?

A

It is the responsibility of the fire officer to ensure policies comply with laws

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