chapter 8

Question 1

principle 1

conversation develops

Answer 1

• opening
• feedforward
• business
• feedback
• closing

Question 2

principle 2

conversation is dialogue

Answer 2

each person is sender, receiver and listener

Question 3

monologue

Answer 3

one person speaks the other listens - not a conversation

Question 4

principle 3

conversation is a process of taking turns

Answer 4

speakers and listening exchange roles during conversation

Question 5

principle 4

conversation is polite

Answer 5

conversation expected to follow the principle of politeness

Question 6

self disclosure

Answer 6

the process of sharing personal information, opinions, and emotions with others that would not normally be known to them

Question 7

effective self-disclosure

Answer 7

• does not require sharing the most intimate details of your life to other
• does require judgement about whether and when sharing with others is appropriate

Question 8

therapeutic communication

Answer 8

intentional and purposeful interpersonal communication techniques used by health care workers with the goal of enhancing the physical emotional and spiritual needs of a patient

Question 9

therapeutic relationships

Answer 9

constructive relationship between a nurse and a patient, consisting of four progressive phases:

• pre-orentation
• orentation
• working
• termination

Question 10

in both personal and professional relationships self disclosure should be

Answer 10

• motivated by concern for the relationship, for others and for oneself
• done in appropriate context
• gradual
• done without imposing burden on others

Question 11

everyday conversations

Answer 11

• small talk
• introducing people
• apologies
• complimenting
• giving advice