Chapter 8

Question 1

Overall emotional tone of your relationship

Answer 1

Communication climate

Question 2

One where partners feel valued and supported

Answer 2

Positive communication climate

Question 3

Convey that we care about our partner

Answer 3

Confirming communication messages

Question 4

Signal a lack of regard for our partner

Answer 4

Disconfirming communication messages

Question 5

Helping people feel better about themselves, their behavior with or their situation by creating a safe conversational space where they can express their feelings and work out a plan for the future

Answer 5

Comforting

Question 6

The perception we want others to have of our worth

Answer 6

Face

Question 7

The desire to be appreciated, liked, and honored

Answer 7

Positive face needs

Question 8

The desire to be free from imposition and intrusion

Answer 8

Negative face needs

Question 9

Comforting messages that are phrased very politely in ways that address another persons face needs

Answer 9

Buffering messages

Question 10

Comforting messages that encourage relational partners to talk about and elaborate on what happened and how they feel about it

Answer 10

Other-centered messages

Question 11

Offering ideas, observations, information, or alternative explanations that might help a relational partner understand a situation in a different light

Answer 11

Reframing the situation

Question 12

Presenting relevant suggestions that a person can use to resolve a situation

Answer 12

Giving advice

Question 13

Revealing confidential or secret information about others as well as well as yourself

Answer 13

Disclosure

Question 14

Exercising personal control over confidential information in order to enhance autonomy or minimize vulnerability

Answer 14

Privacy management

Question 15

The skill of naming the emotions you are feeling without judging them

Answer 15

Describing feelings

Question 16

Accurately recounting the specific behaviors of another without commenting on their appropriateness

Answer 16

Describing behavior

Question 17

Describing the specific positive behaviors or accomplishments of another and the effect that behavior has on others

Answer 17

Praise

Question 18

Describing specific behaviors of another that hurt the person or that person’s relationships with others

Answer 18

Constructive criticism

Question 19

A direct approach for responding to people who expect you to disclose something you would rather keep private

Answer 19

Establishing a personal boundary

Question 20

Not expressing personal preferences or defending our rights

Answer 20

Passive communication style

Question 21

Belligerently or violently confronting another with your preferences, feelings, needs, or rights with little regard for the situation for the feelings of the rights of others

Answer 21

Aggressive communication style

Question 22

Submitting to another is the man’s in concealing your needs, right, desires, and expectations

Answer 22

Passive aggressive communication style

Question 23

Expressing your personal preferences and defending your personal rights while respecting the preferences and rights of others

Answer 23

Assertive communication style

Question 24

When the needs or ideas of one person or at odds with the needs or ideas of another

Answer 24

Interpersonal conflict

Question 25

Physically or psychologically removing yourself from the conflict

Answer 25

Avoiding

Question 26

Managing conflict by satisfying others needs or accepting others ideas while neglecting our own

Answer 26

Accommodating

Question 27

Satisfying our own needs or with little or no concern for the needs of the other or for the harm it may due to the relationship

Answer 27

Competing

Question 28

Managing conflict by giving us part of what you want to provide at least some satisfaction for both parties

Answer 28

Compromising

Question 29

Managing conflict by fully addressing the needs and issues of each party and arriving at a solution that is mutually satisfying

Answer 29

Collaborating

Question 30

Hyper personal communication the ability to strategically manage one’s self presentation that is unique to online communication

Answer 30

Hyper personal communication

Question 31

Using more than one medium to maintain relationships

Answer 31

Media multiplexity