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From Flashcardlet > Chapter 9 Evaluation and Discipline > Flashcards

Chapter 9 Evaluation and Discipline Flashcards

0
Q

What can be positive or negative and should be progressive?

A

Discipline

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1
Q

Who conducts regular evaluations of job performance, behavior and problem solving

A

The Fire Officer

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2
Q

The fire officer conducts _______________ to help ensure each fire fighter knows what is expected of him/her. As well as help the fire fighter know where he or she stands relative to expectations.

A

The fire officer conducts regular evaluations of fire fighter performance

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3
Q

This process helps the firefighter set goals for professional development, set goals for performance improvement and have the motivation to perform at the highest possible level.

A

The evaluation process helps the firefighter

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4
Q

The fire officer has a special responsibility when starting the evaluation process with this person __________. The officer must determine skills, knowledge, aptitudes, strengths and weakness and set expectations for this individual.

A

the fire officer has a special responsibility when starting the evaluation process with a probationary firefighter.

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5
Q

Structured probationary programs require the fire officer to complete an evaluation how often?

A

Structured programs require the officer to complete a monthly evaluation

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6
Q

When delivered as soon as possible after an event, what is most effective?

A

Feedback is most effective when delivered as soon as possible after an incident

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7
Q

What type of evaluation should be continuous?

A

Performance evaluations should be continuous

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8
Q

What is a moral, mental and physical state in which all ranks respond to the will of the leader?

A

Discipline

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9
Q

What type of discipline is encouragement of appropriate behavior or performance?

A

Positive Discipline

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10
Q

What type of discipline is punishing inappropriate behavior or performance?

A

Negative discipline

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11
Q

By establishing a set of expectations and by recognizing improved performance and rewarding excellent performance a fire officer is doing what?

A

The fire officer is reinforcing positive performance under positive discipline

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12
Q

Who should “walk the talk”. Should commit to department goals and objectives, should participate in activities that are expected of fire fighters?

A

The fire officer should “walk the talk”

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13
Q

What is one of the most effective strategies in positive discipline

A

Empowerment is one of the most effective strategies in positive discipline

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14
Q

Who helps the fire fighters learn how the department and local government work?

A

The fire officer

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15
Q

What is the first level of negative discipline?

A

An oral reprimand, warning, or admonishment

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16
Q

What type of negative discipline will often suffice to correct the behavior?

A

Oral reprimand

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17
Q

If the oral reprimand does not correct the behavior, the fire officer must determine whether the fire fighter is ________?

A

Unable to meet the required performance or unwilling to perform

18
Q

What type of reprimand uses a standardized form, ensures that all of the requirements are covered and allows the firefighter to understand that this is a disciplinary issue?

A

A informal written reprimand

19
Q

What NFPA standard identifies Fire Officer II as the level of officer who issues formal evaluations and discipline?

A

NFPA 1021

20
Q
  • the supervisor fills out the evaluation form
  • the subordinate review the evaluation
  • a feedback interview i conducted
  • goals are established

This 4 step process is part of what?

A

These are the 4 steps of an annual evaluation (process)

21
Q

In order for a fire officer to keep track of every firefighters activity, the officer should maintain a list of these activities. Such a place to keep these records is?

A

A performance log or T-account is a form of record keeping on firefighter activities

22
Q
  • the fire fighter should write a self evaluation
  • the fire officer and the fire fighter review this evaluation together
  • personal goals can be adjusted during this evaluation

These 3 suggestions are part of a _________?

A

These are 3 suggestions that are part of a Mid-Year Review

23
Q

Knowing an annual evaluation is forthcoming the fire officer should give advance notice of a substandard employee evaluation. What are 3 benefits of early notification?

A
  • The fire fighter should know there is a problem before the annual eval
  • A work improvement plan may be required
  • Advance notice provides time to change the behavior or improve skills before formal evaluation
24
Q

What type of discipline discourages unacceptable behavior

A

Negative Discipline

25
Q
  • Counsel the firefighter
  • Verbally reprimand the firefighter
  • Issue a written reprimand
  • Suspend the firefighter from work
  • Terminate the firefighter

These are the typical steps involved in what?

A

Typical steps in correcting unacceptable behavior (negative discipline)

26
Q

Some employee behaviors require immediate negative discipline. Where would such a list of regulations be found?

A

Personnel regulations

27
Q

As the penalty increases, participation from whom is required?

A

Participation from higher-level supervisors is required

28
Q

What discipline represents an official supervisory action at the lowest level?

A

A formal written reprimand

29
Q

What type of reprimand includes the following:

  • statement of charges
  • statement that it is a letter of reprimand
  • List of previous offenses, if applicable
  • Statement that similar occurrences could result in more severe disciplinary action
A

A formal written reprimand

30
Q

What is a disciplinary action that removes a firefighter from work and prohibits him/her from performing duties?

A

Suspension

31
Q

What usually results from a violation of policy or procedure or an act of misconduct?

A

Suspension

32
Q

What action for a career firefighter results in:

  • leave without pay
  • suspension with pay
  • restrictive duty during administrative investigation
A

Suspension

33
Q

What action for a volunteer firefighter results in:

  • prohibited from responding to emergencies
  • prohibited from entering the station or participating in department activities
A

Suspension

34
Q

What is the action/term used by an organization that determines that the employee is unsuitable for employment?

A

Termination

35
Q

In general, who is the only individual that can terminate an employee?

A

The top municipal official

36
Q

For common issues, predetermined policies may have already been __________?

A

Predetermined policies may have already been developed

37
Q
  • extension of a probationary period
  • establishment of an evaluation period
  • involuntary transfer or involuntary detail
  • requirement of financial restitution
  • loss of leave
  • demotion

Area all examples of what type of disciplinary action?

A

Alternative disciplinary actions

38
Q

What is conducted before a suspension. demotion or involuntary hearing.
Known as a Loudermill hearing
Ensures the employee has an opportunity to present his or her side of the case.

A

A pre-disciplinary conference

39
Q

This describes the typical process of a ________?

  • fire officer investigates the alleged offenses
  • fire officer submits a detailed report
  • fire department representative consults with the human resources director (continued)
A

A pre-disciplinary conference

40
Q

This continues to describe the typical process of a __________?

  • a disciplinary board hearing is scheduled, an advance notice letter is prepared
  • the disciplinary board considers the charges
  • the disciplinary board makes its recommendation to the fire chief, who issues the final decision
A

A pre-disciplinary conference

41
Q

What is designed to deal with personal issues that affect job performance?

A

Employee assistance program

42
Q

To be successful a fire officer must be able to recognize what in an employee?

A

Must be able to recognize stress in an employee

43
Q

The goal of this_____________ is to provide counseling and rehabilitation services to get the employee back to full productive duty

A

Employee assistance program

From Flashcardlet (40 decks)

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