communication Flashcards
“Yes, I understand what you said.”
Eye contact, nodding
accepting
“Hello, Mr. J. I notice that you made a ceramic ashtray
in OT.”
“I see you made your bed.”
recognition
“I’ll stay with you for a while.”
“We can eat our lunch together.”
“I’m interested in you.”
offering self
“What would you like to talk about today?”
“Tell me what you are thinking.”
giving broad openings
“Yes, I see.”
“Go on.”
“And after that?”
offering general leads
“What seemed to lead up to…?”
“Was this before or after…?
“When did this happen?”
Placing the event in time of sequence
“You seem tense.”
“I notice you are pacing a lot.”
“You seem uncomfortable when you…”
making observations
“Tell me what is happening now.”
“Are you hearing the voices again?”
“What do the voices seem to be saying?”
encouraging descriptions of perceptions
“Was this something like…?”
“How does this compare with the time when…?
“What was your response the last time this situation
occurred?”
encouraging comparison
Cl: “I can’t study. My mind keeps wandering.”
Ns: “you have trouble concentrating.”
Cl: “I can’t take that new job. What if I can’t do it?”
Ns: “You’re, afraid you will fail in this new position.”
restating
Cl: “What do you think I should do about my wife’s
drinking problem?”
Ns: “What do you think you should do?”
Cl: “My sister won’t help a bit toward me mother’s
care. I have to do it all!”
Ns: “You feel angry when she doesn’t help.”
reflecting
“This point seems worth looking at more closely.
Perhaps you and I can discuss it together.”
focusing
“Please explain that situation in more detail.”
“Tell me more about that particular situation.”
exploring
“I’m not sure that I understand. Would you please
explain?”
“Tell me if my understanding agrees with yours.”
“Do I understand correctly that you said…?”
seeking clarification and validation
“I understand that the voices seem real to you, but I
do not hear any voices.”
“There is no one else in the room but you and me.”
presenting reality
