Communication and Negotiation - Level 2 (Ready)

Question 1

What goes into a set of Heads of Terms?

Answer 1

Key points within HoT’s

• Subject to Contract
• Details of parties
• Solicitors details
• Timings
• Conditions
• Financials / Price

Question 2

What is unconscious bias?

Answer 2

Learned stereotypes that are automatic, unintentional, deeply ingrained, universal, and able to influence behaviour

Question 3

How can you prevent unconscious bias?

Answer 3

Training to make people aware of their own biases to help manage them

Question 4

How would you prepare for a negotiation?

Answer 4

• Agree clients objectives
• Detailed research
• Decide what you can concede on
• Understand other party’s position
• Walk away when you need to

Question 5

Tell me about a time you demonstrated effective communication skills?

Answer 5

• When undertaking valuation on a site in Slough, was required to communicate with local agents and investment agents to obtain comparable evidence
• By being transparent at outset about purpose of my enquiry, I was able to get a strong level of engagement from agents and ascertain information required

Question 6

Tell me about a time when you had to demonstrate effective negotiation skills?

Answer 6

• When undertaking a planning application, negotiated with an architect to restructure their fee drawdown so that there would be less abortive costs should we not get planning

Question 7

What makes effective communication

Answer 7

• Clear
• Concise
• Complete
• Courteous

Question 8

How can you improve collaboration in a team?

Answer 8

• Establish team goals
• Communicate expectations
• Leverage team members strengths
• Encourage collaboration

Question 9

Why does diversity help?

Answer 9

• Greater talent pool
• Increased innovation
• Benefits reputation

Question 10

What barriers to effective communication have you encountered?

Answer 10

Physical barriers

• Social distancing
• Remote-working
• Closed office doors

Emotional barriers
- Resulting from emotions such as mistrust or fear

Language barriers
- Relating to how a person speaks both verbally and nonverbally

Question 11

What can be a barrier to negotiating effectively?

Answer 11

• Focusing on price
• Not asking enough questions
• Viewing it as a battle

Question 12

Can you give me some examples of good presentation skills?

Answer 12

• Show your passion
• Connect with the audience
• Keep it simple
• Smile
• Eye contact
• Start strong
• Tell stories