Communication & Negotiation

Question 1

What tenant meetings have you undertaken- talk about one

Answer 1

• I often attend tenant meetings as it ensures a positive landlord and tenant relationship. IN one of properties, these are held bi-yearly where we go through issues at the property and areas the tenants would like improvement on.
• It was noted that tenants wanted to increase the hours of the receptionist from 9-5 to 8-6. This was arranged.

Question 2

What Client meetings have you been involved with? – talk about one

Answer 2

• I often lead meetings with Clients, most notably, I lead quarterly meetings to discuss arrears and other issues / topics relating to the property.
• Ahead of this meeting, I prepare a quarterly report and issue this within 48 hours of the meeting, allowing the Client to go through in their own time and prepare questions.
• In the meeting, I use this report as a visual aid to assist my presentation/structure.

Question 3

Talk to me about the EV charging project

Answer 3

£80,000 project to install 16 EV charging points in the car park due to interest from tenants and as an incentive to new lettings.

Question 4

How did you advise the Client on the EV charging project

Answer 4

• I advised for building surveyors to be instructed and lead the project due to the M&E works and civils works required to lay cabling and ensure sufficient power from the landlord distribution board.
• When advising on locations, I reviewed the car parking plan, ensuring it was up to date by comparing with lease plans.
• I then found the most suitable area that would reduce costs by limiting the Civils works (close to the Landlord DB). I brought this information along to the meeting on site.

Question 5

Are you competent to advise on EV charging?

Answer 5

No, we involved building surveyors and M&E consultants

Question 6

How did you communicate clearly on the EV charging project

Answer 6

I reviewed the car parking plan, ensuring it was up to date by comparing with lease plans. I then found the most suitable area that would reduce costs by limiting the Civils works (close to the Landlord DB). I brought this information along to the meeting on site.

Question 7

What was the outcome of the EV charging meeting

Answer 7

The Client was in agreement with the suggested location and we proceeded to cost and progress with the recommendation.